dodoskin.com Reviews 

i placed an order on 8 April and haven't received it.
They don't respond to emails and don't answer the phone. they are not honest!

UPDATE: 5/20/2025 I received my order today. They responded to my email and assured me that my order will be shipped and sure enough, shortly thereafter, I received shipping confirmation that I was able to track. Since my order included a perfume, shipping was expedited. Items were carefully packaged. I’m knocking off one star due to the time it took for them to respond to my inquiry. It was my first time ordering from them so their silence left me wondering about the credibility of their website. In the end, I received what I ordered and am now more confident about purchasing from them again. Thanks DodoSkin!

If I could give zero stars, I would. I placed my order on their website on May 10. I emailed them to ask for an update on my order and there was no response. I found their phone number on their returns page so I called that number and they didn’t answer. Instead, I got a text message saying “Please text me”, so I did. i saw that my messages were being “read” but they it’s now May 14 and they still have not replied to my email or my texts. I will be cancelling my order. Do not buy from them!

WTF!! I ordered tires through them… shows ready to ship. Can’t get any response regarding shipping date.

Already received 2 orders of Etude House face masks from Dodoskin, 40 masks/order. They gave good discounts and responded to my email quickly to resolve an expired and a near-expiry mask. Refund came quickly with another discount. Very good products, good price, excellent customer service. Will come back soon.

Dodoskin .com shop i found searching korean high quality products they ship internationally what is important to me living in Europe, Italy. I email them asking more information, I received high quality assistance , kind team and fast shipping.
After my first order I am here back again asking a product and they listed it on their page. Highly recommend Thank You 🙏🏼

I have experienced excellent customer service at Dodo Skin

I am happy to write my review. My facial skin is extremely sensitive, so it is difficult to find a cosmetic that meets my needs. So, I love Korean cosmetics.

The Dodo skin website recommended that I find a good-matched Korean skin serum and moisturizer cream for my skin type.

Dodo Skin is very worth it for customers. The Dodo Skin website is the best for consumers who love Korean cosmetics.

Great customer service and quick around solution. I requested to send Dodoskin's product to the correct address since there was a typo in my original mailing address. They fixed the situation and provided tracking for the order.

This is my favorite Korean beauty product seller. The prices are great, and the customer service is as well.

I always get my Korean skincare & makeup from DODO Skin!! So far I love it, especially since they have lots of sales/promos - so i watch out for those. Customer Service team has been super helpful to me too. Highly recommend!

Trustable App !

There are just so many brands that are on here, and I was able to find every product I was looking for. (Across multiple brands)
The shipping came earlier than expected, and all of the products were packaged safely. Products came in great condition and will definitely recommended to others !!

I have ordered a beauty device from them because the price was very good! Although in the checkout page they said zero shipping costs and taxes when I received a mail from FEDEX with taxes half the price of the device I was shocked! I immediately contacted them and send them a picture where they write to their checkout page about zero shipping and taxes fees and they reply that it is mentioned in their shipping policy!!! Who reads the shipping policy if you say FREE??? I answered why wasnt any referal in the checkout page that there would be extra charges? Why I wasnt informed before I made the purchase? Thats my experience so far with all the online purchases I have made. Extra fees are always mentioned! Although they applied very politely to all the mails I have sent them, that doesnt make me feel less deceived

I saw some reviews on here making me worry but I ordered a Medicube device from them and shipping was fast and just got my device today working as expected. Shipped from South Korea so I have full confidence in this sit and would recommend any day.

Dear dodoskin,
please spend your time to reply on your unread emails instead of writing on this page. I've been asking for the return instruction since 11/27 they never get me any respond (cs dodoskin.com) Are you saying you operate in KST? PST? never works for me unless you ignore my emails on purpose. Watch out others!

I did order 30thoctober total of 153.74$ but they send it with an invoice of 204.15$ this waaay more than what i paid plus the customs in our country do hold parcels over 200$ I had to pay extra charges to fedex just to release my parcel.
NEVER EVER will I purchase from this website. BE AWARE

It’s been a week I ordered an item and it’s been Said i’am going to receive it on 7/10 of November…. The shippement status still unfulfilled and they don’t even answer to my mails/messages …. Order n 36683.
I hope I will receive it one day or they will refund me. But I would not recommend the experience here !!!

Update: it’s been 2 weeks and Still Nothing !!!

No customer service. Total scam 😫 stealing hundreds and hundreds of pounds ££.

This not the first time to buy from them and nor the last
But the reason I am writing this feedback is that I received my order missing an item,contacted customer services via chat they responded and they resent the missing item swiftly.

To be fair mistakes can happen, it's just how you respond to them and rectify the situation. Hence the 5 stars.

Thanks guys 😊😊

Great customer service! All my questions got answered and with a quick response time at that. Will order again! 😊

Do not order from this site. The shipping takes sooo long and customer service is bad!
I am waiting on a package for almost 3 weeks And they keep saying that it is USPS issue but I don’t think they even shipped it, bc when I checked the USPS tracking, It’s waiting on the package and only label was created!! Gawwd so upset!! I don’t think I’m ever getting this package!!!!!

i really wanted to like my experience here, but i'm not sure i'd come back. i was excited to purchase a product on dodoskin that i couldn't find anywhere else anymore. i got an email about my order saying they didn't have that exact one but the brand had a renewed version of the product, so i agreed to receive the new version and checked with them to make sure it was the same type of product (retinol/bakuchiol serum). once i received the order it ended up being a completely different product (blemish serum with whitening). it took a few days and a few follow ups to receive a response for a return. once i returned the item it took another week for them to process my refund which only happened after following up again.

also they didn't refund the sales tax which i'm pretty sure is required in the state of CA.