dodoskin.com Reviews 

141
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, most reviewers were unhappy with their experience overall. Many active consumers consistently struggled with severely delayed orders, missing items, and unexpectedly high shipping costs that completely failed to meet their expectations. Furthermore, everyday people frequently found customer service to be completely unresponsive, leaving numerous emails and messages entirely unanswered when attempting to resolve urgent problems. However, some customers also noted that their orders occasionally arrived quite quickly and the specific skincare items worked wonderfully for their sensitive skin. A few other people additionally felt that the truly extensive selection of available international brands provided a surprisingly satisfying online shopping journey.

What people talk about most

Order

Users describe ambiguous interactions with order experiences, as while some reviewers reported missing items,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick shipping and timely... See more

Product

Consumers find product experiences to be highly mixed, with many reviewers praising the fast delivery, great... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers expressed deep appreciation for... See more

Response time

Reviewers highlight mixed experiences regarding response time, with some consumers praising quick replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm finding the product is excellent. If the SPF is as high as suggested, it's a real 'must have' product for the Australian skin. (The order was a long time coming and I was asked for a review long... See more

Rated 4 out of 5 stars

12/11/2025 Updated I’m unsure if it was a coincidence. Shortly after my previous review below, I received an email update from UPS stating that my order was shipped for next day delivery, and I’ve... See more

Rated 4 out of 5 stars

I have placed two orders with Dodoskin in Korea. Like others, I agree their customer service needs to be upgraded. Those that ordered around Black Friday like myself, had to wait and wait but ev... See more



Contact info

2.5

Poor

TrustScore 2.5 out of 5

141 reviews

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Asks customers to review

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Replied to 64% of negative reviews

Typically replies within 2 weeks

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2.5

All reviews

(141)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered on the website and did not…

I ordered on the website and did not receive the goods. When I work with customer support, I receive news about lost goods and have to check it again. It's been almost three months, I sent more mail but no response, no refund. I have asked Paypal for help, but I still have not been able to get a refund. This is the first time I have come across such a case. It is not only losing money but also annoying me. Really advise people not to make purchases here. The customer service is too bad.

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from this scam artist.

Stay away from this scam artist.
ordered on 02/12/2024 and they sent an email saying my order is on the way.
"Pre-Shipment
Shipping Label Created, USPS Awaiting Item
WALNUT, CA 91789
February 23, 2024, 2:54 am"
I emailed them twice for any updates to why items are still in pre-shipment and no reply.
-03/04/2024

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

Unfortunately they gave a product from…

Unfortunately they gave a product from medicube that had already been verified and is likely fake. Sounds like they need to check on their counterfeit stock, you cannot trust them. I complained, sent screenshots, and they refuse to back down.

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

This page is a scam

This page is a scam, a very detailed one. Do not trust the social media pages and the positive reviews here, they are all there to make you believe that they are a legit. I ordered some Korean beauty products from the webpage via Paypal and I'm glad that I used Paypal because I was scammed and I don't want to think what would have happened if they received my card details.
When I received the PayPal confirmation email and saw that the seller's email address is: lasok1919 @gmail.com I knew that it is fake.
Luckily I disputed the transaction and PayPal got my money back.

April 25, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! I did not receive my order. Upon my inquiry and request for a refund, I received a response:

„ Your package was returned to us a few days ago.
So, we inquired with the shipping company.
The shipping company replied to us the reason for returning the package as follows.
-Visited the address locally in Germany but could not meet the recipient.
-Notified the recipient of the parcel storage, but he did not come to collect the package.
Unfortunately, we can't help you with the refund for the above reason.
I'm sorry to say this.“

You can always rely on DHL, as they always leave a delivery notification if delivery was not possible. I have also provided my address correctly."

Update: After I wrote that it's a fake shop, the order was canceled, and the money was refunded.

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from dodoskin - waste of time!

If I could give zero stars, I would. Do not waste your time (and possibly lose money) with dodoskin. I just happened to place my order through Paypal - so glad I did. Initially, dodoskin confirmed my order then I received a series of 3 emails, each time saying whichever items I had ordered were actually discontinued, even though their website allegedly had a lot of stock (the first email cancelled 2 items, then the next cancelled another 3 items and a final email cancelled the remaining 7 items). The whole order ended up being cancelled - I still need to check that the refund (in USD) is actually equivalent to my order (placed in AUD).
A couple of days later, I then received an email from Dodoskin asking if I wanted to buy the first 2 'discontinued' items, which they supposedly had magically received. I know that these items are not discontinued because I have since seen them being sold at a department store in Singapore. Do NOT order from this website - and if you still want to risk it, definitely do not give your credit card details!

January 2, 2024
Unprompted review
Rated 2 out of 5 stars

No responsibility whatsoever

The products are original, and I have no problem related to the quality of products, however they take 0 responsibility for lost or retained products, if you don't receive them you're screwed forget about any refund. They tell you, you have to send the products back, even when you never received them and in case they're retained they ask you to return them for a refund even if you haven't seen the state of the products or even if they're complete with your own eyes, of course if they're not, then you get no refund. Is very frustrating, because they ignore you once they make their point and refuse to negotiate a possible refund.
Buy this products at your own risk, yes they're original, yes they're good quality, but is still a risk of losing money if that package never arrives to your hands

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend! Happy customer!

I really don’t understand the bad reviews. I’ve ordered twice so far from Dodoskin - the orders were shipped within a couple days, and they arrived within 2 weeks to Germany. All of the products from Dodoskin are legit. I can’t speak for their customer service as I never had to contact them directly as everything always went smoothly.
So from my side I can definitely recommend them!

August 14, 2023
Unprompted review
Rated 1 out of 5 stars

Scam!

They are scammers. The email address they use for order confirmation doesn't suit for a webshop. Also check their customer service email on the website... It's definitely not official. DO NOT order anything from them and never enter your credit card data because they will steal your money. The website looks legit and they have social media too, so it's a bit difficult to spot the scam. If you ordered anything, report immediately.

April 25, 2023
Unprompted review
Rated 1 out of 5 stars

More seem Like SCAMMERS!!!!!

Please don't make a purchase from them they are scammers. They intend to have all your money. I get my items refunded because I ordered them through PayPal. Please don't waste your time on this useless and suspicious website.

April 4, 2023
Unprompted review
Show reviews in all languages. (141 reviews)

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