Doheny's LLC Reviews 41,272

customer service of offshore and very hard to understand, plus know nothing of pools or their products. Web site order is a joke. Wanted to ship to a job site but web substituted job site for billing address. FTH? Customer service said would take another 24 hour for their "Team" to fix. Didn't know if would get any kind of confirmation. So is shipment coming? When?

If I could give zero stars I would. They send out damage chlorine tablets under good ones and because I didn't dump out the entire 50lb bucket to make sure all were good, they won't do anything about it. I will never buy from them again!!!! I don't recommend anyone buying from this company....

FRAUD!
Tried to place an order online when it said my card could not be processed. At that exact moment my card was processed the full amount of $219.27.
When I called they told me it was a pre-authorization but in the next sentence the woman told me they charge the full amount when the order is placed.
They refused to help me with the situation and said I have to contact my bank. So, their system doesn't work and now I have to go fix the problem by dealing with my bank and claiming fraud.

I ordered 24 lbs of Drytek pool shock 68% for my husband’s pool cleaning business. Unfortunately, his clients lost their jobs and had to cancel their contracts. The order was placed March 3, 2025. I just wanted to return the item without a refund but customer service informed me they couldn’t take the order back because the DOT wouldn’t allow transport. Interesting because DOT allowed transport to me. Also, Doheny’s website states within 30 days chemicals unopened can be returned (yes I realize it was past the window but my issue was the DOT statement) - I brought this up and was told by a customer service supervisor this is not the case for chlorinated chemicals. I advised if the package was refused when delivered it would go back to Doheny’s as well as having been transported to me thru a ground shipment. Do NOT purchase chemicals thru this business, if you don’t refuse delivery you can’t return them.

I ordered my start up kit for this year. I point blank remember telling my husband “oh shipping is free now with $50 order and not $100 and the kit is a lil over $50” I got my start up kit on Sat (3 days ago). Then today I get a 24 box of Super Shock it that cost OVER $100. I go to my orders to look and guess what? My recent order is NOT listed. I contacted them to return them because we don’t need them. The label is $25.00… ok so over $100 of product, free shipping on $50+ but they charge us to return it back, when I DID NOT order Super shock it. Be CAUTIOUS! So this is how they are going to get repaid for cutting back in shipping charges..if this EVER happens again I will not continue business with this company again.. I’ve been a loyal customer since 2017

I called Doheny's to price match a heater that was $901 cheaper at 2 competitors. I went through the sales rep and then another sales rep Kiara. After showing them the competitors website and confirming the model numbers were identical, I was told "sorry we are not allowed to price match heaters per the manufacturer". However, prior to that conversation I spoke with the manufacturer who said is up to the seller how much they charge for the heater and they have no restrictions. After telling Kiara this, I was again told "we don't price match heaters". I called back again and got a second woman who was much more pleasant and said she would take a screenshot of the competitor website and send it to management but couldn't make any promises. It was quite disappointing to see Doheny's advertise their price match so broadly on their website yet not honor it on the phone. I would almost understand if I were asking them to give me money back but I was literally asking to give them money instead of a competitor.

Insanely fast shipping. Friday I ordered online at noon. it was out with the shipper at 3pm and in my hands just after noon today. not bad for half way across the country. i needed a cover lifter and it was one of the cheapest prices too! highly recommend!

Bad equipment Harris pump 1.5 hp model 75522
We have had pools for 30 years and this is the 1st time we have a pool pump that lasts only 4 years. I tried to get some technical advice and check if Doheny has problems reported with this particular pump. The person I talked to had zero knowledge, was zero help and of course zero commercial effort. I would not recommend buying from them.

This is the email I sent Doheny's:
So, this cover was bought last August and put into service immediately. It was pulled off, rolled up and put into my storage shed for the Winter about mid-September. It was pulled out and put on the pool at the beginning of May 2024. It started bleeding plastic pieces from the bubbles in July. Later in August, when I was pulling the cover off to swim, it ripped. It didn't catch on anything. It just ripped from my pulling. It always goes back on the pool after the swim.
These problems shouldn't be manifesting on a cover that has only about 4 months of total usage. My last two covers,
which I purchased from Doheny's, both lasted 3 seasons. I didn't save my receipts from them so I couldn't make claims. This last time I did. I am very disappointed this time around. The cover did a fine job heating up the water. It just fell apart.
You state the warranty doesn't cover the bubble damage due to an unbalanced pool. Really? And how long would it need to be unbalanced for it to eat away the plastic? One day, a week, a month, the whole season? An unbalanced pool would be an uncomfortable pool to swim in. My pH is always where it should be. I assure you my grandkids and my wife would surely complain about the water quality. I run a simple ionizer, which I've used for about 9 seasons. This allows me to use LESS chlorine. So, that can't be it. I also use Easy Care Pooltec algaecide. There is nothing in it's information sheets that says it will harm plastic. That's all the chemicals I use. No need to use pH adjusters because it's never out of whack.
I really don't think ANY cover will make it to it's warranted life expectancy. But, it surely should last more than 4 months.
I expect a fairly decent credit towards another cover. It's been a month and no answer. DONT BUY ANYTHING FROM DOHENY'S!

I ordered a 18x36.cover in July but got a 16x32, big mistake. Doheny has a 30 day return policy.

And how do you return a winter cover once you open it up?

Never again... a waste of $100

Called the 800 number. Could not understand the person on the other end. Chatted online with the service department and asked for a local number in the Phoenix area. They said they don't have a number. I will take my business elsewhere. I would rather buy local.

You were recommended by my son Eric in Philadelphia. The cover arrived earlier than I thought. Following the instructions on the box it came out easy and was easy to install and aligned correctly with our previous anchor points. Joanna was extremely helpful getting us to this point, even thought I thought I was driving her crazy. Thanks for the courteous service. Jim Straub

Failed. Ordered a variable speed pool pump with a 1 1/2" inlet & outlet. Sent a different pump. No callback from customer service. Just a Fedex return label. Had to call them for an explanation. Their fail & now expects me to wait until they received the wrong product back before they will credit back my CC or adapt plumbing at my expense & time.

Their pricing is good. I never installed a liner before so I was hesitant. Their procedure for measurement is good. Their customer service (Matt) was very helpful. They have a good video for installing the liner. They delivered it on time and it fit perfectly. I save about $3000!

I ordered an above ground pool cover and closing supplies which were delivered as scheduled
Upon opening the cover, I realized it was not the quality I preferred and asked to exchange it for a sturdier one.
I was told I would have to pay the shipping costs which would be deducted from my refund.
I have never had to pay shipping for returning any items I have purchased online
All I did was take it out of the box, it is not unfolded or removed from the plastic covering.
I will not be purchasing from Doheny again

Buyer Beware! Dohenys products have become extremely inferior. I have purchased many products from Dohenys for decades but I will no longer be a customer. Their inground pool covers are extremely cheaply made. I purchased a 25x49 pool cover and it is so thin that I could wrap a sandwich in it. Customer service on phone is horrible. I feel like I am talking to people overseas. Done with Dohenys!!

Bought one of their brand pumps. It went out 1 week after the warranty expired. Looked at reviews about the pump. Same thing happened to multiple people. They are knowingly selling a product that fails right after the warranty expires. Criminals!

Absolutely unacceptable customer service response to a lost shipment!
Order was shipped to wrong address and when I called they told me to “go find the package”! Contacted the carrier and they attempted a retrieval but could not locate package and directed me back to Doheny's.
Customer service said that because I misspelled my street name there was nothing they were willing to do!
OK…. but it was their system that changed the address and even the zip code to something completely random! Additionally, even though the address did not match my billing address, they still put the charge through?! I escalated this to a manager representative who was not interested in solving this problem and was rude, curt and she continually spoke over me! After an hour on the phone, exhausted, I ended my attempt for a resolution.
I called my bank and explained the situation and was refunded the entire amount in about a month…
This order was over $110. You would figure a huge company could find a way to resolve this and avoid bad reviews?!

Recently purchased a Pro-Vac pool vacuum/cleaner. The directions were extremely vague, and troubleshooting guide was basically worthless. There were parts included in the package that weren't listed in the booklet and there presence just added to the confusion. The worst part is after following the directions, the vac hose becomes lodged in the corners or the pool and won't move until you readjust the hose, it will then work until the hose hits the next corner, then it becomes stuck again. Doesn't matter if you add a section to the hose length or remove a section of hose. $225.00 pool vacuum that has to be manually guided by hand ???

This company claims to ship so fast that they cannot cancel an order right after placing the order. Their return policy is NOT easily found. They also aren’t available to take calls 24hrs yet they can process a shipment as soon as you click complete order. I can see why this company has so many issues. They aren’t customer friendly for returns or refusal of package. Spend $100 and they charge you $38 to return. I would advise them to not use online ordering and keep their store front. They don’t know how to treat customers online.