Dokteronline.com | Your online health service Reviews 4,667

Excellent service, fast and friendly. Can recommend this to everyone. A+++

I'm very happy and satisfied with the product that I have order, and definitely will advice my friend to order from you webpage

Excellent service for anyone who has no access to 'normal' healthcare. I've got my absolutely necessary medicine in a timely and safe manner. Great, thanks!

perfect way of getting what you need after consultating the gp

You can shop with confidence at dokteronline because of strict policies and procedures to safeguard the privacy and security of your personal information.

Super site !!! Very helpful very fast !! I recommend !!

IS GEWOON TOP !!!!!

Very professional and fast service, warm recommendation.

18 May 2017:
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I'm somewhat discontent, because the price of my recipe has doubled, in 4 months time....

But, i'm still in negotiation with Dokteronline, so I don't know yet what the final outcome will be.

Due to my previous experiences with Dokteronline I trust that this will be settled.

29 May 2017:
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Unfortunately things have not been settled.... Dokteronline states that "prices are determined in deliberation with our partner pharmacies...."

A pity, because up until now I have always been very content with the service and clarity of Dokteronline....

However, I have come to understand that in the future my product will possibly again become available. In the meantime, in my opinion it would have been clearer if their website had stated that this product at the moment of ordering was no longer in stock with them

This was a very good service in the past. As long as you provided enough information about your condition and why you needed the medication, it was generally always approved with the medication arriving very quickly (usually within 48 hours). Now though, they are using a different doctor - Dr Shori - and he will decline your order no matter how much information you provide. He refers to fictional guidelines saying that he needs to speak with your own doctor before writing a prescription. If I had my own doctor to go to, I wouldn't be paying him hundreds of pounds/euros to write a prescription!!

I placed an order on 22nd April for a batch of medication I have ordered regularly, due to the severe pain I suffer from. I have been a patient/customer with Dokteronline for a while now, and have always ordered the same medication, without any problems whatsoever, until recently.
I order discretely, for a number of personal reasons. It is my prerogative and it is something which millions of people do worldwide for similar reasons. After a problem with a recent order, my new order was then rejected by a doctor from exactly the same region in the UK. Coincidence?? I think not!! The doctor's name was Dr Shori. The reasons provided were so absurd and they were actually disproved by my response. But, this led to a dreadful chain of events and shocking customer service.
Dr Shori demanded to speak to my GP, despite me giving no consent whatsoever during my transaction, and reinforcing this on numerous occasions whilst speaking to him. I did not, under any circumstances, give permission for Dr Shori to discuss this with my GP. This is my right, and has to be obeyed, such are the GMC rules around patient confidentiality and choice. But I hid nothing, was completely honest, and was a brilliant patient/customer.
Naturally I appealed, and lodged a formal complaint relating to the Dr Shori's attitude. His final reply to me was very condescending and ignorant. I asked that either my order be approved (which it wasn't) or that I be given a refund immediately so that I could make alternative arrangements. Despite me calling Dokteronline during the day, to outline how urgent it was that I find out what was happening, so that I wouldn't be without medication and in turn, greater pain, I was just dismissed with telephone advisors talking complete nonsense and offering very little help, whilst being insensitive and uncaring throughout. It was beginning to be a very stressful and upsetting saga.
In fact, I actually didn't receive a reply from Dokteronline for more than 12 hours, and when I was finally issued with this reply, it was almost midnight. This meant that, since I hadn't received a definitive decision regarding my medication until way beyond close of business hours, a whole day had been lost, and as there was a bank holiday approaching (which I made them aware of), there was a real possibility of me being in a desperate position well into the next week. Disgraceful service regardless of the decision made. I couldn't do anything until I had heard back from Dr Shori about my order, I couldn't place an order with another company until I had received my refund if that was the eventual outcome, and I was going to be without medication for my dreadful pain.
My complaint was dealt with shoddily and appallingly. Despite how in depth I had been, Dokteronline’s own response was brief. It hardly discussed the issues involved, repeated the exact same advice I was provided with by Dr Shori and, despite me making it clear on so many occasions that my GP details would not be supplied, rather unbelievably, they asked me again for this information. Outrageous when you consider how much I had made them clear on this matter and how strongly I came across.
By 27th April, 2 days since the abysmal chain of events and the terrible service from both Dokteronline agents as well as management, I hadn't heard a single thing about my refund. I had to contact them myself via telephone. Again I was met with incompetency and unhelpfulness. I explained how vital it was that I was reimbursed immediately, having already waited an entire day to be rejected, and now a further 2 days with ignorance. I was simply informed that I would have to wait for the agent to speak to the financial department but that my refund had been processed. To my absolute horror, I was then sent a further email from Dokteronline, requesting details regarding my bank account, in order to make the transaction. To say that I was now incandescent with rage is an understatement. Why on earth was I not asked for this information after the disapproval of my order, or during the 2 days which followed? It was just a dismal lack of communication and a terrible omission from the Customer Services department, whom had also failed to inform me of this required information at the time of me querying the matter itself.
I immediately replied with the relevant details, but rightly insisted on an explanation. To this day I have not been answered, just met with a complete wall of silence, and have submitted 3 separate emails to them. This is very strange really, considering that the company responded to every single message or email very promptly prior to me stating how unhappy I now was. It seems that as long as you are supplying them with your hard earned cash, and not ‘causing any hassle', you are very welcome. The moment you take issue with very poor service, meaning potentially taking your business elsewhere, then you don't exist anymore. I'm certain we don't operate like this in the UK. Companies are held accountable for their actions and for terrible standards, which is why we have regulatory bodies. You might argue that this is the risk you take when dealing with offshore companies. I would counter this by suggesting that service should be even better actually, and these companies should finally be governed correctly to offer protection to vulnerable customers.
I finally received my refund several days later, leaving me no alternative but to borrow the funds to make other arrangements in the meantime. Luckily I was able to purchase the medication elsewhere. The process was much easier, it was actually cheaper, and it arrived within 2 working days of my transaction. The whole episode was kickstarted by a horrendous decision by the judgemental Dr Shori. But, the overall problem here was the abysmal service provided by Dokteronline, the dreadful lack of communication, the horrible attitude of its staff and management, the ignorance adopted following a complaint and the unacceptable delay relating to a refund of my own money. It was unforgivable, stressful and unnecessary.
WARNING: Steer clear of this company, you may just regret what you are about to risk!!

They are honest and they want to help you,, i will being ordering from them again. ...

They take you seriously and that matters for me,, so 5 stars from here for perfect service and understanding of my situation....1085582

That Indomecin is effective in case of 'cough headache'. (Nb i am not allowed to attach respective links) Asmund

I'm order medicine from Dokteronline , the package arrived very fast and after I take the medicine it doesn't has any effect and there are good service also.

Thank you ! I am very happy with you! It's very fast delivery without any problem and quick answer with order! Keep going!!!!!!!!

Very happy with this service. Received the medicine quickly after ordering.