Dolce & Gabbana Reviews 

486
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, noting that items adhere closely to advertised colors and sizes, and praising the new beauty line. Reviewers frequently highlight the exceptional staff, describing them as knowledgeable, kind, thoughtful, and not pushy, which enhances the shopping experience. The packaging is often described as luxurious, impressive, and beautiful, with some customers enjoying the included samples and timely delivery. However, some customers also noted significant dissatisfaction with customer service, citing ignored emails, unhelpful responses, and difficulty reaching representatives. There are also concerns about defective products, such as broken perfume sprays, damaged items received, and issues with product longevity or performance. Delivery issues, including lost packages and delays in refunds, were also mentioned by some reviewers.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with the quality of... See more

Quality

People report ambiguous experiences with quality, with many customers expressing significant dissatisfaction,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as terrible, unhelpful, and... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many experiencing significant delays, some waiting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

Dolce & Gabbana has the WORST customer service I’ve ever experienced. I returned my perfume and they never refunded me OR sent it back. They completely ignored my emails and treated me with zero respe... See more

Rated 1 out of 5 stars

Got a defective bottle of cologne and customer service refused to help . I reached out multiple times and provided all info they asked . Waited for weeks to any responses . Then they said too bad and... See more

Rated 1 out of 5 stars

I waited over two months for a refund for a cologne I bought and it never came, or went to the wrong address. When all I wanted was the cologne. Not a refund or anything else. Well it took them over 2... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.9

Average

TrustScore 3 out of 5

486 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(486)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The no return policy was never…

The no return policy was never explained to me and they denied me a return a day later. They also didn't explain that it's different return policy than the main dolcegabbana.com store. I would never shop at this boutique again, and if I wanted to buy the brand, I would do it at Neiman Marcus or something

January 5, 2025
Rated 1 out of 5 stars

It's lame

It's lame. I tried to return light blue and got laughed at. It's like scented water; not at all as described and CERTAINLY nit eau de parfum.

January 5, 2025
Rated 1 out of 5 stars

Got a defective bottle of cologne and…

Got a defective bottle of cologne and customer service refused to help . I reached out multiple times and provided all info they asked . Waited for weeks to any responses . Then they said too bad and wouldn’t help take care of the issue . I’ll never be buying any D& G products again after a terrible experience with their customer service team

July 16, 2025
Rated 5 out of 5 stars

Wonderful experience!

I am very happy with my overall experience ordering online. I was able to virtually try on a product before purchasing which helped me make my selection. The packaging the product was delivered in was exceptional. The lipstick I ordered, absolutely beautiful. I greatly appreciated the sample fragrance that was included which convinced me to purchase a full size bottle and it is now my new favorite!

February 23, 2025
Rated 5 out of 5 stars

Nic Mitchell was OUTSTANDING…

Nic Mitchell was an OUTSTANDING advisor. He’s helped me in the past before with sunglasses & cologne for my dogs(which i love). He showed me a few items via text & then when I was back in town I stopped by the store to buy swim trunks he sent me & a really pretty rosary I saw while I was in store.

July 24, 2025
Rated 5 out of 5 stars

My dog seems to have no problem when…

My dog seems to have no problem when wearing this and this was my first concern, but he didnt developed any issues, no allergies, etc. It smells amazing and he gets lots of compliments! I feel like my Bruno enjoys it as much as I do!

August 21, 2024
Rated 5 out of 5 stars

Love everything about DG.

Love everything about DG.
Dallas DG is the best !
Everyone there should get a gold star ! Cody is a great manager. My personal shopper Dari @,is always so helpful!
Thank you DG !

July 11, 2025

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