I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more
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Review summary
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Dolce & Gabbana has the WORST customer service I’ve ever experienced. I returned my perfume and they never refunded me OR sent it back. They completely ignored my emails and treated me with zero respe... See more
Got a defective bottle of cologne and customer service refused to help . I reached out multiple times and provided all info they asked . Waited for weeks to any responses . Then they said too bad and... See more
I waited over two months for a refund for a cologne I bought and it never came, or went to the wrong address. When all I wanted was the cologne. Not a refund or anything else. Well it took them over 2... See more
Company details
- Clothing Store
- Beauty Supply Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity. The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.
Contact info
Italy
- www.dolcegabbana.com
2.9
Average
485 reviews
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Hasn’t replied to negative reviews
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I bought many things from dolce Gabbana…
I bought many things from dolce Gabbana Beverly center and Rodeo Drive couple of things and unfortunately, my son‘s wedding was canceled because of the war overseas in Israel so he never got married and I would like to return just a chain with the earrings. That’s about it! so they’re telling me that the 30 days past due,And they cannot do it!
That was really upsetting.
I would like my money back! The wedding was canceled because of the war was that was going on.
It’s not my fault!
Thank you!!!
June 5, 2025
Item ordered arrived broken and it took…
Item ordered arrived broken and it took over 2 months to resolve the issue.
June 6, 2025
D>he overall experience was top quality…
The overall experience was top quality classy. I loved the packaging the perfume arrived in, which was received in a timely manner. After several uses of the perfume, I now smell it all day. I love fresh fruit scents with a touch of citrus.
August 5, 2025
The worst customer service I’ve ever…
The worst customer service I’ve ever dealt with before. Never purchasing from this designer company again.
May 16, 2025
Sent me the wrong size order charged me…
Sent me the wrong size order charged me way too much money took me months to get my money back when I returned. It wasn’t a good experience at all.
October 11, 2024
Knowledge Staff
The sales associate was very knowledgeable of the exclusive in-store scent collection. I can’t remember her name but I’m happy I bought the candles I did.
November 11, 2024
My items came packaged very nice and…
My items came packaged very nice and the free gifts were a surprise.
August 4, 2025
Service at the San Francisco boutique…
Service at the San Francisco boutique has definitely gone down, still love the brand but seriously huge change in service
June 4, 2025
Placed an order from the USA and received damage item!!!
Placed an order from the USA, and received damaged box with damaged box and received zero help by your representative who was rude and unhelpful
June 30, 2025
poor quality
the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.
September 5, 2024
Great experience and service from the…
Great experience and service from the Bellagio team.
August 1, 2025
Dolce&Gabbana Eau de Toilette
They assured me this was the same scent form the 90s. The fragrance created by Jean-Pierre Mary. Does not even come close.
April 25, 2025
Employees was a great host welcome me…
Employees was a great host welcome me with open arms. Offered champagne helped find my birthday outfit. Was very opened patient
November 5, 2024
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