Dollar General Reviews 

669
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the staff and customer service, often encountering rude and unhelpful employees. Consumers also found prices to be unexpectedly high, frequently differing from advertised shelf prices at checkout. Additionally, some stores were described as dirty, disorganized, and having issues with product availability or quality, such as mold in freezers. However, some customers also noted positive experiences with staff, describing employees as helpful, kind, and providing excellent customer service. A few other people also felt that some locations were clean, well-organized, and had merchandise properly displayed.

What people talk about most

Staff

Clients share negative opinions on staff, with many reviewers reporting rude, obnoxious, and unprofessional... See more

Product

Customers had ambiguous experiences with product, with some expressing long-standing affection for the brand... See more

Price

Reviewers express significant dissatisfaction with pricing, citing that many items are extremely expensive... See more

Customer service

People report negative experiences with customer service, with many describing it as horrible and expressing... See more

Location

Customers consistently note ambiguous experiences with location, often highlighting the convenience of nearby... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dollar General on Oak Street, Eastman, GA, the cashier, Kasey, acted like it was a bother to check me out this morning. She was removing items from box to put on shelf, I walked up to register, she j... See more

Rated 2 out of 5 stars

I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When... See more

Rated 1 out of 5 stars

DG stores bleach and other highly dangerous chemicals on the top shelves. I just retired from industry that forbids storing any chemical above EYE LEVEL. Store paper products, etc. on top shelves a... See more

Rated 1 out of 5 stars

On September 1ni stop on dollar general store to make a paper 500 deposit to my cash app and cashier or dnt know wat happen till now dnt apeance the money on my cash app acount this happen on 1323 Ram... See more


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1.7

Bad

TrustScore 1.5 out of 5

669 reviews

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No recent history of asking for reviews

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1.7

All reviews

(669)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WHY why would you do this

WHY why would you do this? I am forced to attempt to update. Then am told my password is wrong. Then you wont send me an email like you claimed you would so I can change the password. I cant create another account because you wont let me use my phone number ITS THE ONLY NUMBER I HAVE email and phone are different you can only have one phone incase you didnt know. What am I supposed to do? I guess just not shop there anymore.

March 5, 2025
Unprompted review
Rated 2 out of 5 stars

I was shopping at Dollar General in…Feminine Products in your hand because they didn't have a bag to put your purchases in.

I was shopping at Dollar General in Durham, NC at the Ganyard Farms. The cashier was ringing up my items and then when the cashier rang up my feminine products I was told that they didn't have large bags and that I had to take them out in my hands. I said that I wasn't going to do that. I asked them to delete these two items. They just there staring at me and looking at me as if I said something wrong. I asked did they have any garbage bags. And they gave me one. I reported this to corporate and I was told that they did not carry any large bags. I said that no woman would not like to carry her feminine items out of the store while others could see what I had. Their family members who are women would not do this. Corporate told me if I went to Walmart and Kmart and asked for a refrigerator I wouldn't get it. He apologizes to me. All that they want is our money. They don't care about their customers. I said that I would be shopping elsewhere. Would you go out of the store with feminine products in your hands after purchasing them for people to, see? That is embarrassing! Dollar General needs to get it together and they aren't friendly. They never greet you when you come into the store or in line.

February 4, 2025
Unprompted review
Rated 3 out of 5 stars

I like to shop for affordable things…

I like to shop for affordable things and I can find what I want. The only problem is customer service is not professional. I go to the Dollar General at revere beach parkway in Chelsea, Massachusetts, USA. It would be nice if the cashier gives you the recipet and not the other way around. Also I want workers at Dollar General to be kind, generous, and compassionate we need more of these people in this world and we need them at Dollar General. I don’t want workers who has no heart.

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

Watch prices s they are always misplacing items on wrong prices.

Went in to get granddaughter candy as we were headed to a movie. got several items located on racks with small bagged candy marked all with $1.00. the skittles, sour patch kids all rang up at $1.00 but the ners clusters on the same display rack rang up $2.50. I did not pay attention to receipt until getting home. However, this is not the first time this has happened on other pricing. the employees are very bad at placing items on racks with incorrect pricing. Rip off.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good review in the midst of all the bad ones!

With all the bad experiences happening at DG everywhere, I want to leave a great review!! The women working at 1pm today at store #7103 in Ashtabula Ohio were super friendly, happy about being there, from the way they interacted, and worked together stocking AND check out! So nice and refreshing to have a nice visit at a DG! I hope their boss sees this review! They need to be told that they are doing a great job! I will recommend this location over the other 5 in our area!

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting and poor management

Besides being the nastiest dollar general. While the store and parking lot is completely packed, the general manager has the audacity to park his car right directly in front taking up prime parking. After never taking one second to jump on a register to help a customer. This store doesn't deserve to be in business

February 11, 2025
Unprompted review
Rated 1 out of 5 stars

Employee was terrible

In the 232 N Main St Dollar general, the employee told my sister that she had to put her bag that she had already paid for up on the counter. My sister then went to the restroom. When we were going to get some cookies. My sister went to go get her bag back. She then told her to pay for the items she had already paid for. She went to me telling me that she asked," Are you walking around the store?" My sister said, " No I have to go get my brother." After she went to go get me, I had the employee look at the receipt, then the employee proceeds to say, "You're lucky." While glaring at us. Then we left.

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

I'm going to walk down the aisle to get…

I'm going to walk down the aisle to get Gatorade. At store 15541, and the worker has 3 buggies. In the aisle and she blocking it, and she said. What are you getting? I said, gatorade she says you have to go back around. I'm like, really you block the Isle, and making customers got around. When I just went ahead and squeezed through past the buggies, she said. Oh wow I guess just do that. Not very pleased with that.When I was working at walmart, I was always courteous to the customers

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Today I went to dollar general on 111th…

Today I went to dollar general on 111th and Michigan and I came in this store to buy some things from this store and I was followed all through the store and hadn't done any thing but shopping for a few things until an employee told me that she didn't have time to follow anybody and could I just leave on suspicion of theft. I felt embarrassed and I was stereotyped and that was so unfair and unprofessional of every employee working in this store. Unsatisfactory customer service.

January 30, 2025
Unprompted review
Rated 4 out of 5 stars

Dollar General for the win!

Dollar General is one of the few stores in my small town that offers a variety of home goods, groceries, cleaning items and toiletries. During 2020 it was one of the few stores where we could find toilet paper and other essential items.
Cleanliness of stores vary by locations largely due to management,staff and customer base. The DG App is helpful in planning out my shopping trip , and the digital coupons are fantastic!

January 23, 2025
Unprompted review
Rated 1 out of 5 stars

Sandra Marker

Sandra Marker, a loyal and dedicated employee and customer of Dollar General, Valley City, North Dakota, was recently fired for "Creating a hostile work environment", for reporting and bringing to the attention of and correcting a coworker's actions which were against company policy and breaking rules on handling the register and the improper handling of cash deposits, and a few other things. We gather this employee is a misfit. The employee went and told lies and falsehoods to a manager with whom there was a longstanding close relationship. Ms. Sandra Marker was immediately terminated for "Creating a hostile work environment" and she cannot even seek employment at any other Dollar General anywhere in the state or country. All for reporting and trying to correct wrongdoing on the part of another employee. The entire staff at the store agree that she was lied about, framed, and railroaded, and that she was in the right and did nothing wrong. Your powers that be refused to even interview all the other employees who know of what went on. Can you please look into and investigate this situation, and see that justice is done? I strongly feel that if you interview everyone at the store, you will find that the wrong person was fired. 1) She is still too very devastated by this,

2) They would call her in on her days off a half-hour or 15 minutes before closing to go in and close out the registers and do the night deposits, because of the nonfunctional misfit,

3) Manager had to fire own son due to nepotism, did not want it to come out if there was any publicity over this,

4) She busted her ass for your company and got slapped in the face and pooped on for it.

5) Interview everyone at the store and more surprises to come.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

No sale items available

I went to 5 Dollar General stores that are within 7 miles of my house this week to purchase several items that I saw in their emal ad. None of the stores had any of the items that I wanted. This just reminded me why it has been so long since I shopped at DG. Half of the shelves in their stores are empty. The sale papers are put out to get people into the store thinking that they will get a good deal and hoping they will buy somehing else as well. Not me. I left without purchasing anything and probably will not go back.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

No stars

HI I WENT TO DOLLAR GENERAL BABSON PARK FL AND SORRY PLACE HAS NO SERVIES CASHIER DID NOT GREET OR SAY THANK YOU AND THIS SORRY USELESS CASHIER NEED TO BE RETRAINED ON HIS JOB THIS A SORRY STORE TRASHED JUNK ALL OVER THE FLOOR BATHROOM SMELLS LIKE POOP SO NO THANKS FOR YOU YA SORRY PLACE YA NEED GET BETTER ITS GETTING BAD👎👎

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Grocery items out of stocks!

Always more out of stock grocery items than in stock. I would recommend accountability action of District management. OOS has to be affecting your bottom line. When you get product in, it's gone that same day. With limited shelf space you need product delivery at least twice a week. Just my observations.

January 15, 2025
Unprompted review

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