Doll Beauty Reviews 

2,658
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Absolutely disgraceful. 3 bond and seals missed from my order yet the cheaper items sent. Emailed twice about this and had no response yet they manage to email me asking how my experience was. Not goo... See more

Rated 5 out of 5 stars

I love this company so much they have the best brushes in my opinion love the foundation brush and great quality! Nothing compares and I’ve tried many! I’ve even stockpiled them just in case they disc... See more

Rated 5 out of 5 stars

Fabulous quality items at an unbelievable price in their rebranding sale. Easily blended and buildable bronzers, blushes, contour wands and lipsticks. Lip pencils glide on the lips and wear well. Sad... See more

Company replied

Rated 5 out of 5 stars

First time ordering direct from Doll Beauty and I’m very pleased : ) The whole process was a pleasure, right down to the cute heart-covered paper my order was wrapped in in the box <3 My order was dis... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. Beauty Salon
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store
  6. Cosmetics Wholesaler

About Doll Beauty

Written by the company

 Doll Beauty Gif

About Doll Beauty
Doll Beauty is a UK based beauty brand shipping within the UK & internationally. Founded in 2016 by MUA's and beauty experts Danielle Gregory & Samantha Allen, the brand has seen significant growth from conception. The brand now boasts partnerships with a number of online retailers, a growing number of international stockists & a recently opened flagship salon. The products; tailored for the modest budget cater to a wide demographic factoring in all ages, skin types & needs.

What do we stand for?
Doll Beauty are recognised within the industry for creating compelling campaigns reflecting the originality & creative qualities of the products themselves; at all times reflecting inclusivity within the beauty industry. At present, the brand is available to purchase in a number of territories including the UK, United states & Australia. Built upon an unrivalled loyalty from its customer base, Doll Beauty is a firm favourite amongst celebrities, influencers & beauty experts worldwide; continually maintaining the high level of quality & customer service at all times.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(2,658)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The CS assistant was great

The CS assistant was great. Answered my query and went the extra mile to ensure expectations were exceeded

February 3, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Doll,

Thank you so much for the wonderful review!

I am so pleased that you were happy with the customer service you received.

Kind regards,
Becky xx

Rated 1 out of 5 stars

Due to UPS I m still waiting and paid…

Due to UPS I m still waiting and paid 23€ for delivery and they tell me I need to pay although I already paid. Never again a delivery with ups

January 30, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Doll,

Thank you so much for taking the time to leave us a review.

I am so sorry that you are still awaiting your parcel, however, this is due to the fact that the customs needs to be settled. This is stated on our website that the recipient will need to pay these.

Should you have any questions regarding this please contact us at customerservice@dollbeauty.com

Kind regards,
Becky xx

Rated 5 out of 5 stars

Party in the mail box

I placed my very first order during the rebranding sale (I normally buy Doll Beauty at Boots when I'm travelling to the UK) and I had a good experience. I was kept updated about the status of my parcel.

When it arrived it was like a little party. The inside of the box and wrapping paper ate just too cute! And all the products are gorgeous! I definitely will order again in the future

January 30, 2025
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Reply from Doll Beauty

Hi Tessa,

Thank you so much for the lovely review!

I am so pleased that you loved your delivery!

Kind regards,
Becky xx

Rated 1 out of 5 stars

Non existent customer service team

They sent me the wrong product and when I emailed their customer service team to request the right product be sent to me/a refund, I've had no response, not even an acknowledgement

February 3, 2025
Unprompted review
Doll Beauty logo

Reply from Doll Beauty

Hi Riri, I'm so sorry you are having this experience, we cant seem to find an email that would be related to your query. Please can you kindly email customerservice@dollbeauty.com. Kind regards, Team Doll xx

Rated 5 out of 5 stars

Excellent products at reasonable…

Excellent products at reasonable prices. I’ve purchased twice now because my first order was so good. Lipliners and lip oils are stunning, long wearing and the range of colours is excellent. Fast delivery on both occasions, no complaints, I would recommend doll beauty and its products ❤️

January 29, 2025
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Reply from Doll Beauty

Thank so much for your review, we really appreciate it

Rated 2 out of 5 stars

Absolutely impossible to get in contact…

Absolutely impossible to get in contact with this company . I placed an order a few days ago & I missed one digit off my email address meaning I never got a confirmation email so I obviously won’t receive any notifications of whether it’s been dispatched or even a tracking number either (my fault) . I’ve contacted them via email 3 days ago & still had zero response , I then tried to call them today at 09:15am all for the automated voice to tell me they are now closed but then goes on to say they’re open 9am-5pm Mon- Fri (today is Wednesday) I’ve then gone on their website this morning & filled out a contact us form stating that I’d just like a tracking number for my order considering I’d inputted my email address in wrong & I have zero info on my order or it’s whereabouts. You just cannot get in contact with these people & to say this is the first time I’ve ordered from this company directly, I most definitely will not be ordering again.

EDIT: literally emailed me back once the order was delivered , I’ve spent 3 days attempting to make contact . Please give customers a simpler way to be able to make contact with you . I’m happy with my products they’re lovely as always but customer service really does need improvement.

February 2, 2025
Unprompted review
Doll Beauty logo

Reply from Doll Beauty

Hi, Doll

So sorry to hear you have had these issues. Due to a high volume of customer service requests, we've had a backlog of which we are currently working through.

I can see that all order have been dispatched, please keep an eye out for an email as we working through them as fast as we can.

We apologise again for any delay in reply.

Kind regards
Team Doll xx

Rated 1 out of 5 stars

My order never came

My order never came

January 28, 2025
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Reply from Doll Beauty

Hi, Jada

Sorry to hear you never received your order, please email us at customerservice@dollbeauty.com with your email and we'll look into this for you.

Kind regards
Team Doll xx

Rated 5 out of 5 stars

Always a 5 ⭐

The ordering process is really easy.
Delivery was super quick.
And love the Doll products once bought you won't stop.

January 27, 2025
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Reply from Doll Beauty

Thank so much for your review, we really appreciate it

Rated 5 out of 5 stars

Amazing!

Such good prices during the rebrand sale! Amazing quality products!

January 24, 2025
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Reply from Doll Beauty

Thank so much for your review, we really appreciate it

Rated 5 out of 5 stars

love doll beauty,there products are…

love doll beauty,there products are amazing,i was so delighted to grab stock ups from the rebrand sale offers,plus i gt to use my gift card that i won from the giveaway :)

Thank you dolls :)

January 24, 2025
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Reply from Doll Beauty

Hi Doll,

Thank you so much for the 5* review!

We are so pleased you love all of the products, we can't wait for you to shop with us again!

Kind regards,
Becky xx

Rated 5 out of 5 stars

5 star quality

Prompt delivery, excellent products, great communication. A fabulous business with even more fabulous goodies!

January 10, 2025
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Reply from Doll Beauty

Hi Aimee,

Thank you so much for the fabulous review!

We are so pleased you were happy with the service you received and your products!

Kind regards,
Becky xx

Rated 5 out of 5 stars

Absolutely love Doll Beauty products

Absolutely love Doll Beauty products, and their packaging is lovely too. Always very prompt delivery.

January 9, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Sarah,

Thank you so much for the great review!

We are so pleased you love everything Doll!

Kind regards,
Becky xx

Rated 5 out of 5 stars

Loved all the bargains on the rebrand…

Loved all the bargains at the rebrand sale Doll Beauty 👌🩷 quick delivery too ,

January 20, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Caroline,

Thank you so much for the wonderful review.

I am so pleased that you were happy with your purchase! We can't wait for you to see the new branding!

Kind regards,
Becky xx

Rated 3 out of 5 stars

I don’t like the taste or smell of the…

I don’t like the taste or smell of the products

January 3, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Chrissy,

Thank you for the review Doll.

I can see that you emailed us regarding this matter and a replacement was sent out to you. However, we have not heard anything since so have assumed that everything was fine.

Can you please contact us should you still not be happy with the lipstick you have received.

Kind regards,
Becky xx

Rated 1 out of 5 stars

Unprofessional

First time ordering from Doll beauty, items never arrived, contacted customer service who replied days later saying order was lost, no apology and seemed very unbothered and very unprofessional. Over two weeks after my initial order was placed, which I should have received 2 days after, I finally received part of my order. Again I had to email customer services asking where the rest of my order is and they eventually replied and sent the rest. Absolutely appalling!!

January 11, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Doll,

Thank you so much for taking the time to leave us a review.

I am so sorry that you were unhappy with the service you received. I can see that the team have sent out the replacement to you and this is showing as being delivered for you.

Please do not hesitate to contact us should you have any further issues.

Kind regards,
Becky xx

Rated 1 out of 5 stars

I still haven't received the item

I still haven't received the item

January 7, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Doll,

Thank you for taking the time to leave us a review!

I am unable to locate an email from you so that we had chance to resolve any issues.

I can see that this has been lost in transit with the courier. Unfortunately, we are out of stock on the item you have ordered so I have issued you with a full refund on your order and I apologise for any inconvenience this may have caused.

Kind regards,
Becky xx

Rated 1 out of 5 stars

Doll Beauty Push Poppin Eye Liner

I have bought so many times Doll Beauty Push Poppin Eye liner it’s very precise and it’s perfect when and if it works 👌🏽 my one star going to this product because once is “pouring” ink to much and it goes with every single very fine wrinkle on your eye lid so it’s looks like a stain :( and now I have two box which I ordered in August and they doesn’t want to work at all :( I need to make the end with pencil a bit wet and trying hard to get out a little of ink :(
So definitely producent need to work on it more to make it perfect and able to use .

August 1, 2024
Doll Beauty logo

Reply from Doll Beauty

Hi Doll,

Thank you so much for taking the time to leave us a review.

This is the first that we have heard that you have had issues with your products. I have reached out to you via email for some images/videos so that we can look into this matter for you.

Kind regards,
Becky xx

Rated 5 out of 5 stars

I love doll beauty

The quality and value of doll beauty products is amazing. When I saw the liquid bronzer on sale I had to stock up, the formula is amazing. Lip liners are always fantastic and this is my first time using the lip gloss, none sticky, juicy, lovely colour. I also dealt with customer services for my order and they were fantastic, super helpful.

December 30, 2024
Doll Beauty logo

Reply from Doll Beauty

Hi Doll,
Thankyou so much for taking the time to leave a 5 star review, so glad you were happy with our products and service. Our team is committed to delivering high quality service and your feedback is great encouragement for the team.

We look forward to your next purchase with us !

Thankyou Sam xxx

Rated 5 out of 5 stars

Fast delivery fab product

Fast delivery fantastic products

January 10, 2025
Doll Beauty logo

Reply from Doll Beauty

Hi Doll,
Thankyou for leaving a great review, so glad your happy with our products, look forward to your next purchase.
Thanks Sam xx

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