Absolutely disgraceful. 3 bond and seals missed from my order yet the cheaper items sent. Emailed twice about this and had no response yet they manage to email me asking how my experience was. Not goo... See more
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See what reviewers are saying
I love this company so much they have the best brushes in my opinion love the foundation brush and great quality! Nothing compares and I’ve tried many! I’ve even stockpiled them just in case they disc... See more
Fabulous quality items at an unbelievable price in their rebranding sale. Easily blended and buildable bronzers, blushes, contour wands and lipsticks. Lip pencils glide on the lips and wear well. Sad... See more
Company replied
First time ordering direct from Doll Beauty and I’m very pleased : ) The whole process was a pleasure, right down to the cute heart-covered paper my order was wrapped in in the box <3 My order was dis... See more
Company replied
Company details
- Beauty Product Supplier
- Beauty Salon
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
- Cosmetics Wholesaler
About Doll Beauty
Written by the company

About Doll Beauty
Doll Beauty is a UK based beauty brand shipping within the UK & internationally. Founded in 2016 by MUA's and beauty experts Danielle Gregory & Samantha Allen, the brand has seen significant growth from conception. The brand now boasts partnerships with a number of online retailers, a growing number of international stockists & a recently opened flagship salon. The products; tailored for the modest budget cater to a wide demographic factoring in all ages, skin types & needs.
What do we stand for?
Doll Beauty are recognised within the industry for creating compelling campaigns reflecting the originality & creative qualities of the products themselves; at all times reflecting inclusivity within the beauty industry. At present, the brand is available to purchase in a number of territories including the UK, United states & Australia. Built upon an unrivalled loyalty from its customer base, Doll Beauty is a firm favourite amongst celebrities, influencers & beauty experts worldwide; continually maintaining the high level of quality & customer service at all times.


Contact info
PO BOX 138, OL10 9BH, HEYWOOD, United Kingdom
- 0330 088 6480
- customerservice@dollbeauty.com
- www.dollbeauty.com
Asks customers to review
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Hasn’t replied to negative reviews
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The CS assistant was great
The CS assistant was great. Answered my query and went the extra mile to ensure expectations were exceeded

Reply from Doll Beauty
Due to UPS I m still waiting and paid…
Due to UPS I m still waiting and paid 23€ for delivery and they tell me I need to pay although I already paid. Never again a delivery with ups

Reply from Doll Beauty
Party in the mail box
I placed my very first order during the rebranding sale (I normally buy Doll Beauty at Boots when I'm travelling to the UK) and I had a good experience. I was kept updated about the status of my parcel.
When it arrived it was like a little party. The inside of the box and wrapping paper ate just too cute! And all the products are gorgeous! I definitely will order again in the future

Reply from Doll Beauty
Non existent customer service team
They sent me the wrong product and when I emailed their customer service team to request the right product be sent to me/a refund, I've had no response, not even an acknowledgement

Reply from Doll Beauty
Excellent products at reasonable…
Excellent products at reasonable prices. I’ve purchased twice now because my first order was so good. Lipliners and lip oils are stunning, long wearing and the range of colours is excellent. Fast delivery on both occasions, no complaints, I would recommend doll beauty and its products ❤️

Reply from Doll Beauty
Absolutely impossible to get in contact…
Absolutely impossible to get in contact with this company . I placed an order a few days ago & I missed one digit off my email address meaning I never got a confirmation email so I obviously won’t receive any notifications of whether it’s been dispatched or even a tracking number either (my fault) . I’ve contacted them via email 3 days ago & still had zero response , I then tried to call them today at 09:15am all for the automated voice to tell me they are now closed but then goes on to say they’re open 9am-5pm Mon- Fri (today is Wednesday) I’ve then gone on their website this morning & filled out a contact us form stating that I’d just like a tracking number for my order considering I’d inputted my email address in wrong & I have zero info on my order or it’s whereabouts. You just cannot get in contact with these people & to say this is the first time I’ve ordered from this company directly, I most definitely will not be ordering again.
EDIT: literally emailed me back once the order was delivered , I’ve spent 3 days attempting to make contact . Please give customers a simpler way to be able to make contact with you . I’m happy with my products they’re lovely as always but customer service really does need improvement.

Reply from Doll Beauty
Always a 5 ⭐
The ordering process is really easy.
Delivery was super quick.
And love the Doll products once bought you won't stop.

Reply from Doll Beauty

Reply from Doll Beauty
love doll beauty,there products are…
love doll beauty,there products are amazing,i was so delighted to grab stock ups from the rebrand sale offers,plus i gt to use my gift card that i won from the giveaway :)
Thank you dolls :)

Reply from Doll Beauty
5 star quality
Prompt delivery, excellent products, great communication. A fabulous business with even more fabulous goodies!

Reply from Doll Beauty
Absolutely love Doll Beauty products
Absolutely love Doll Beauty products, and their packaging is lovely too. Always very prompt delivery.

Reply from Doll Beauty
Loved all the bargains on the rebrand…
Loved all the bargains at the rebrand sale Doll Beauty 👌🩷 quick delivery too ,

Reply from Doll Beauty
I don’t like the taste or smell of the…
I don’t like the taste or smell of the products

Reply from Doll Beauty
Unprofessional
First time ordering from Doll beauty, items never arrived, contacted customer service who replied days later saying order was lost, no apology and seemed very unbothered and very unprofessional. Over two weeks after my initial order was placed, which I should have received 2 days after, I finally received part of my order. Again I had to email customer services asking where the rest of my order is and they eventually replied and sent the rest. Absolutely appalling!!

Reply from Doll Beauty

Reply from Doll Beauty
Doll Beauty Push Poppin Eye Liner
I have bought so many times Doll Beauty Push Poppin Eye liner it’s very precise and it’s perfect when and if it works 👌🏽 my one star going to this product because once is “pouring” ink to much and it goes with every single very fine wrinkle on your eye lid so it’s looks like a stain :( and now I have two box which I ordered in August and they doesn’t want to work at all :( I need to make the end with pencil a bit wet and trying hard to get out a little of ink :(
So definitely producent need to work on it more to make it perfect and able to use .

Reply from Doll Beauty
I love doll beauty
The quality and value of doll beauty products is amazing. When I saw the liquid bronzer on sale I had to stock up, the formula is amazing. Lip liners are always fantastic and this is my first time using the lip gloss, none sticky, juicy, lovely colour. I also dealt with customer services for my order and they were fantastic, super helpful.

Reply from Doll Beauty
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