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Rated 5 out of 5 stars

just ordered there new machine, thanks for kiran for helping me in setting the server and deploying my ecommerce beauty product website. when we had issues like ssl and few scripting, there executing... See more

Rated 4 out of 5 stars

Came here after trying a "free" hosting service. The only thing free was the lack of service. Setting up my existing web site and email address took all of 10 minutes on Domainracer [about 2... See more

Rated 5 out of 5 stars

I have been with one other web hosting provider I was facing slow site loading issues with them. I changed my hosting and purchased a new personal plan of web hosting from Domain Racer. Now its been a... See more

Rated 1 out of 5 stars

Im using them with years, but lately they literally destroyed my business. Their servers are more down than up, also takes forever time to load the page. When you contact support, they reply pretty q... See more

Company replied

Company details

  1. Web Hosting Company

Written by the company

DomainRacer is also called India's #1 Web hosting provider and Domain Registration we offer a specialized hosting services including domain name, domain registration and hosting plans also DomainRacer provides affordable low-cost web hosting, feature-rich Web hosting. We provide best features according to clients requirements: -Unlimited SSD Disk Space and Bandwidth -Free 256-Bit SSL Certificate -Secured by ModSecurity and MagicSpam Pro -Full Acronis Daily backups at no extra cost -99.99% LiteSpeed Cloud Uptime Guarantee and more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with one other web hosting…

I have been with one other web hosting provider I was facing slow site loading issues with them. I changed my hosting and purchased a new personal plan of web hosting from Domain Racer. Now its been a few months I don’t have any speed issue with my site. I am really satisfied now that finally my problem is solved. I definitely suggest domainracer service.

December 10, 2019
Unprompted review
Rated 1 out of 5 stars

Unpleasant Hosting Company

I have to say they are VERY unprofessional and providing unreliable service. Their server is too slow and most of all all my websites are crashed now and then. I tried to reach them through support but they are unable to resolve my issue in a timely manner. I have had a very unpleasant time with them and definitely NOT recommending domain racer.

December 9, 2019
Unprompted review
DomainRacer logo

Reply from DomainRacer

Hello Fekade,

First apologize if something went wrong from our end. After evaluation, I can see that you have raised 2 tickets in last 90 days and last ticket was 34days before. Which was answered as below:

Fekade Daniel: Wednesday 6th November at 17:56
DomainRacer Support: Wednesday 6th November at 18:03

Fekade Daniel: Wednesday 6th November at 18:03
DomainRacer Support: Wednesday 6th November at 18:10

Fekade Daniel: Wednesday 6th November at 18:18
DomainRacer Support: Wednesday 6th November at 18:30


Whereas I can see that security triggered onto your IP.
the video guide is here: https://www.youtube.com/watch?v=iCcpRkVQhKI

Hopefully get your possitive response. Our support team already tried multiple time to contact you but no response. Whereas problem we can't able to find with your account.

Will you please contact us back, because for us customer satisfaction is important part.

We can attack all necessary proof. Please revert back to our 24x7 support team to solve, your personal account manager is Miss. Ranjita.

Rated 1 out of 5 stars

do not waste the time is the bad server…

do not waste the time is the bad server and more times error showing and not good support team worst ever do not buy. And i ask refund more times he's telling wait some time and finally total waste and worst the 5star is the fake review do not trust 5star reviews this my
bad experiences

November 5, 2019
Unprompted review
DomainRacer logo

Reply from DomainRacer

We really apologize but your money already refunded long back. Due English problem, we have translated the script to Tamil and given a response to the user.

Also over call confirmed whether refund received or not. But till he wrote a review. We are really clueless and apologize if anything misunderstood from our end.

Hopefully, the user will change mindset since refund initiated was 100% even violated server policy.

For proof, we can arrange call recording... please revert back...

We are helpless, it's been clear blackmailing...

Here is response:
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உங்கள் பணம் ஏற்கனவே திருப்பித் தரப்பட்டுள்ளது, மேலும் இது 10 நாட்கள் ஆகிறது. எனவே 5 நாட்களுக்கு முன்பு உங்கள் பணத்தை உங்கள் வங்கியில் ஏற்கனவே பெற்றுள்ளீர்கள்.

Trustpilot.com இல் மதிப்புரையை எழுத வேண்டாம், தயவுசெய்து அதை அகற்றவும்.

Trustpilot.com இல் மதிப்புரையை எழுத வேண்டாம், தயவுசெய்து அதை அகற்றவும்.
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Rated 5 out of 5 stars

Before some months ago

Before some months ago, I purchased a basic plan of DomainRacer web hosting. Their low-cost price with extraordinary features are awesome. Truly, my experience with DomainRacer is good and Thanks domainracer for valuable support.

July 23, 2019
Unprompted review
Rated 1 out of 5 stars

Very bad hosting company.

Very bad hosting company.. my client website is down, and now i can't login to my dashboard for create ticket support.. until now, my client website is still down

June 15, 2019
Unprompted review
DomainRacer logo

Reply from DomainRacer

We are sorry but we don't found your reference data or account associated with our service. Please clarify and contact support. We don't have reseller level issues from past 7 month. Because service is running flawlessly.

Rated 1 out of 5 stars

I am a genuine user and customer who…

I am a genuine user and customer who bought a high end re-seller package @ Domain Racer.

Honestly, they really do not honor the guarantees as spelled out in the terms and conditions, and also - the downtime service happens too frequently. I have a log of the downtime, as i subscribe JetPack service.

If you really want to be serious in hosting or web packages, get some other giants like GoD@dd* or H*stGator. They are the best, fast and reliable.

And when it comes to reimbursement - they will try their best on not to understand what you are saying and they have the 'denial' syndrome.

June 13, 2019
Unprompted review
DomainRacer logo

Reply from DomainRacer

Really apologize to hear you that. But violation of terms and condition will suspend account. We don't allow spamming, phishing or bulk mailing onto our service.

We have analyzed report... we are sorry but due such activities other users on to the server will face issue. We don't want other users to be face issue due to abuse concern.

We can see that you have also written review about Adsense violation and claim not to use Google Adsense.

Sorry to hear your bad experience about us. To any concern, please revert back to support. they will always available to assist you.

Rated 1 out of 5 stars

Very bad experience

I chose domainracer for their lucrative offers but when I started using it, I realized that it is all fake. The server was slow and the resources were crossing limits too frequently, although I had used other hosting providers and I know my website is not that much resource hungry. I contacted them again and again to solve the server speed and resource issues but the issues were not solved. And all on a sudden, they informed me that they cannot host my site because it is crossing their limit. Then they suspended my account! I paid them for three years but could not use even for 3 months, they did not even refund my money.

SO, NEVER USE DOMAINRACER

June 3, 2019
Unprompted review
DomainRacer logo

Reply from DomainRacer

We really apologize but as a hosting provider we can't allow phishing content.
https://en.wikipedia.org/wiki/Phishing

Since these are legal terms and need to take actions in as soon as reported by legal authority like DMCA, Western Union, Acorns, DocuSign and APMEX. But we have given you 3-4 days, but repetitive nature of violation of service causing legal issues for the server.

Also this violation impacting other user performance and mail delivery. We already informed standard way. Hopefully, you can understand legal is so important in today's era.

Rated 1 out of 5 stars

Worst experience

Worst experience. Website will be down for at least 10 days in a month. It will be rectified only if we raise a ticket. It's been just 5 months I have started using the hosting but I have submitted more than 20 tickets. Will never recommend this to anyone.

EDIT
Since domainracer feels that the review is not from their customer and the review is fake, I wish to submit the invoice for the domain hosting and also the ticket details (along with the reply from their end) that I have raised for the technical issues. If you want a great review then work towards proving good service.

Don't act smart by saying reviews are fake.

May 27, 2019
Unprompted review
DomainRacer logo

Reply from DomainRacer

We are leading brand for reseller hosting and marked as top reseller from 2018 worldwide. Sorry, but we are observing that reviews are getting about downtime. Which really seems to be spammers to lower down brand equity via fake reviews from platforms like TrustPilot.

We don't have reseller level issues from past 7 month. Because service is running flawlessly since we have standard procedure to take such normal issues.

Best Part, even reviews are fake we can't do anything... Apologize but this point should be noted...

Rated 5 out of 5 stars

I am very happy with the reseller…

I am very happy with the reseller service of domainracer. It is a very affordable service compare to other hosting providers. One best thing is their customer support is always help me to solve my queries.
I recommended you to go with them.

April 19, 2019
Unprompted review
Rated 1 out of 5 stars

I would never recommend this service to…

I would never recommend this service to anyone. I had issues with my website and even asked them about going to a VPS environment. Of course it was unsuccessful and then they terminated my account and offered me a refund if I wanted to take my business elsewhere. I reiterated that I had inquired about their VPS, but then I opted for s refund as I did not want to deal with them anymore. Months later, several disputes later and many e-mails later I finally cut all business with them. I am not even going to get into them holding my domain name hostage and bribing me, or at least attempting to. I was one step away from just letting my legal team deal with them (who would have thought something so simple would have resolved via litigation). Definitely stay away from this company at all cost.

January 31, 2019
Unprompted review
Rated 1 out of 5 stars

Downtimes Can`t Download my files to transfer to a good one Hosting

Downtimes almost every day, even their own webpage was down several times. I think, really all the 5 stars comments here are fake.
I did try to get my refund on the first month by paypal but, I won`t, Now missing a lot customers,I try to go by FTP no connecting,
All sundays Are down site, This site is a ripped

January 23, 2019
Unprompted review
Rated 1 out of 5 stars

No end of issues

No end of issues from email blocking to autorenew domains not renewing and no notifications... Was with them for a bit more than a year with a reseller account hosting several sites for clients. Worst experience with a web hosting company I have ever had.

November 1, 2018
Unprompted review
DomainRacer logo

Reply from DomainRacer

Apologize for the cause, but we have refunded you all money long back in March 2018 and settled everything long back.
So, DomainRacer don't authorize for the renewal of your domain.
Additional to this, as per our record you haven't purchased reseller hosting at all. So, please correct the review statement.
Below is proof for the refund.
https://ibb.co/cQyFVA

Rated 2 out of 5 stars

I really don't know some people's…

I really don't know some people's having good time with there server all I will say is I had very bad support which I didn't expected the reason I become customer with domain racer because I reviewed good thing about them but I faced horrible I really don't want to talk about a lot am asking now my money back which I open case PayPal they asked me to close the case but I still want my money back I don't trust them again its up to you guys who will become there customer you may be happy customer or end up some one unhappy they don't give you all the features is highlighted on there website when you ask them they don't answer they keep talk other thing they don't fix quickly and they don't answer quickly it will take a 18 hour reply back first days they were answering a day 3 time which I had problem they don't give you fully working server that is why i keep asking help.I felt unsecured All I will say be carefull I don't know other but this is my problem I faced.
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updated to 21/10/2018
i need my money back paypal didnt help me your service is really bad domainracer you took my money and you didnt give me a good service
i dont know who i will complain and get my money back if you didnt give me my money i will ask Allah God to help me and i will never use your services in my life.

October 1, 2018
Unprompted review
DomainRacer logo

Reply from DomainRacer

Hi Jamaal,

Money already reverts to PayPal. You purchased domain and license which is nonrefundable. Hopefully, this might be a reason for your frustration. Sorry but we never hold your money because the domain is still active and license already issued.
Both are not a direct product of DomainRacer, we are partners with Verisign & WHMCS.

Rated 4 out of 5 stars

Pretty good company, good service.. but not great technical team

i am with domainRacer for about a year now and i am pretty happy with their service.

The speed is good, The customer support is good but their technical knowledge is terrible.

for months and months,, my customers keeps getting constant email issues, emails that does not comes out, emails that does not come in.. this happens at least once every 2 months..

but it's a small issue compared to problems i had with the likes of Genhost.in .

i'm going to stay with domain racer..

not bad at all.

September 18, 2018
Unprompted review
Rated 1 out of 5 stars

Downtimes almost every day

Downtimes almost every day, even their own webpage was down several times. I think, really all the 5 stars comments here are fake.

The system is over selled and the hardware overused.

August 3, 2018
Unprompted review
DomainRacer logo

Reply from DomainRacer

Hi Waly,

Sorry but we are not able to find any record as a customer of DomainRacer. We can provide you server monitoring report if you are customer of DomainRacer.

Here is Screenshot: https://ibb.co/kpSPfK

Because we don't facing any downtime to our user during past 92 days as per our monitoring report. We request you to kindly contact DomainRacer support team to have further communication to fix if any issue have with your service.

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