Domestic & General - Germany Reviews 

8 times they have been to my dishwasher which has not worked now for 2 months. In fairness the engineers have been great but the support behind the business is poor. The machine still not working and they want to replace parts they have already changed twice.

Only one thing to say dreadful,been without a washing machine for 2weeks now,booked engineers to come out,never arrive waiting on my third one tommrow 23/11/2022 and as for customer service there is none as other have said you just keep being passed around asked to speak to a supervisor,was told they won’t say anything different to me,this company used to be good and reliable,gone down the pan,think I shall cancel,the money I have spent over the years I could have bought 4 new washing machines.

Absolute shambles! Cannot get through to an agent by phone. Message offering a call back followed by message saying they can't call back. Link sent to my mobile to book via my account which I have never used and does not work. To add further insult my payments have gone up by 20%.

I have now requested to have all data removed from D&G database on several occasions including talking with someone this morning I could hardly understand what they were saying, and they bviously did not understand English properly, because I once again requested to be removed from data base, and asked not to be contacted, by mail, email, or text or phone, yet received a letter this morning asking no begging for me to renew insurance policy, surly if I wanted to renew it I would have, and not cancelled it in the first place. Then received automated phone call asking me to take a survey on customer service, what a joke Terrible company, terrible, technicians, terrible service, now in breach of data protection laws. Stay well clear advise you to try British gas, excellent, household insurance policy, and great technicians and no hard sell just good all round service. D&G should take note.

Guy came out in Monday to fix Tele well only needed new screen. Did put new screen on completely bubbled when put Tele on. Then took it apart pissed about with it then he decided it was a failure told me order new. Had message of Equinox that DAndY be in contact av they hell. He put old screen Bk on after hitting the life out of it. No I'm not lying Why would i. Now no Tele for weeks. Gone on my account it's bin cancelled and no money to ring um. Beyond gutted I am. Please people don't join this company because the repairs are done by psychos. I wish I had a camera in.My living room I was petrified

Terrible service and useless engineers. Machine not worked since 15 September. With laundrette visits I could have bought a new machine by now. All review are so bad and nothing changes. They have got rid of half their engineers so appointments take 2 weeks. Communication hopeless. Never do anything about complaints. Save your money and get a proper engineer.

I can't believe how bad this company is. Each time I call them, the call is answered by a very unprofessional call handler, I can hear lots of background noise, around 3 different voices (laughing and joking) and I can not be heard.
They are a joke!

I purchased a Hotpoint washing machine on 5th August 2013 from AO. I was pressured by AO to take out appliance insurance and eventually agreed. It is now 2022 and I have paid over £800.00 in 9 years to Domestic & General via direct debit of £6.99 a month increased to £7.25 a month a year ago. During those 9 years I have only ONCE required a repair in 2016. On 4th November 2022 I called to arrange for an engineer to come to check out my washing machine and an appointment was arranged for today, 14th November 2022 (10 days waiting) between 7:15 a.m. - 1 p.m. The engineer texted at 1 p.m. to say he would be arriving within 30 minutes, but it is now 2:05 p.m. and engineer has just arrived, but tells me my washing machine requires a new drum and I will have to wait another 8 days until 22nd November 2022 for a new appointment. So 18 days altogether trying to get washing machine fixed. I regret taking out this insurance - it's been a total waste of my money and more importantly my TIME trying to get someone on the phone which took absolutely ages and waiting and waiting for the engineer. DON'T WASTE YOUR MONEY AND TIME. In hindsight I realise it would have been much more economical following the one year warranty to pay for repair myself or buy a new washing machine. For over £800.00 I could have bought two or three new washing machines. Beware of these unscrupulous sharks. This washing machine insurance is a total waste of money.

Truly awful experience. Phoned through 8x to discuss a water leak, and kept getting put through to the wrong teams or through to subcontractors who cant help me, or the other people on the call centre just hung up. In the end I was offered an engineer in 3 days time to fix a water leaking through the ceiling. Do not use this company its a waste of money.

Can't book a repair. Policy is not linked to my registered account and no facility to add it. Can't get agent on phone. Automated attendant sends you in loops Doesnt recognise my phone number for call back however automated attendant recognises my number when I call for service and says it looks like we have an account for you. Don't waste your money taking out a policy Absolute joke.

They are impossible to get a resolution from on the phone. They pass you around and don’t pay out. I had a phone call to say I’d get a replacement tumble dryer. I rang 48 hours later to ask where the link was to arrange this I was promised and was told it was a mistake. I don’t be getting the replacement after all. Still trying to resolve the issue. Spend hours on hold and without an appliance. Scam. Avoid at all costs.

Booked washing machine repair, company rang one hour before engineer should of arrived to cancel. Re booked for the following week. Nearly three weeks to wait for repair to be done. Pathetic way to run a company. Waste of time and money using this company.

I have been trying to resolve a boiler service. Me the customer has to call D&G who cant do anything. I then have to call Baxi who cant do anything without D&G emailing them, So due to a delay on D&G getting my info over to Baxi delayed the month I wanted my service carried out on. Spoke to a lady on Tuesday said she would get the data sent over to Baxi and I could then choose a date I wanted the boiler servicing. You ring up D&G and book a service online its easy and simple and yes it gets cancelled cus D&G cant talk to Baxi and Vice versa. Will not be renewing this service again

This company appeared to be polite and efficient when I asked if they could repair a washing machine. They efficiently told me that though I had other policies with them I didn't have one for the washing machine but they could still repair it if the engineer came and said on the spot that it was repairable and I took out a costlier policy first. The engineer came, replaced the belt and left. When the spin started after he had left, the machine stopped. A second engineer came and said he could perfectly repair it but would need to order parts. He also sold me two cleaning products that he said were important and a new rubber part that he said wasn't covered but also recommended that I replaced. I never got any receipt for theseand the promised e-mail never came. Then I was told some days later that an engineer was on his way with the parts to do the repair shortly, but he never came (I waited from start of slot at 11.45am to late at night). Then I called D&G and they said it was nothing to do with them, but they would restart the job. Nothing happened so I made a complaint and was told I would get a call, but nobody called. At no point did they inform me that telling me that parts had been ordered and an engineer would be coming was a mistake, until 3 weeks later when somehow I found a D&G number that wasn't on the website and was finally told that "for whatever reason, it can't be repaired". Also told repeatedly by their chosen repairers in the meantime that the engineer would call me back at once to explain what was happening.
My instinct is to believe that this company pretends that the contract allows any repairable fault to be mended, but actually they will deliberately abort a job if the parts are costly, despite claiming that all parts are covered. And they haven't got the decency to
tell you to your face, so you keep waiting on the phone for a week, going through endless recorded messages.
By the way I never received the rubber door seal either - it was supposed to be brought by the engineer who was mysteriously cancelled.
This would all be fine if they defined "repairable", or even if they made a decision at the first opportunity and stuck to it. Days on the phone and on live chat to the repairers, websites that don't work, inconsistent data, advisors claiming their computers are not letting them access anything and three weeks of launderette costs for absolutely nothing. At first I thought there might be exceptional circumstances, such as damage to their systems or going bust, but looking at the other reviews with hints of scamming I think there is a much simpler reason.

Cannot book a repair as phones constantly busy or styate they cant take calls atm. Confusion of names - indesit, Whirlpool, Hotpoint, so despite appliance being one badge, the phones/websites have other names. Staff cannot find plans, cannot change the mistake made on a plan so repair engineer will be sent to wrong address due to D&G registering at wrong place. Hopeless and useless and will be cancelling all plans

I wasted my money on d&g was ripped off my washing machine heating element went I found some sluge in the filter caused my this because water was not getting hot I didn’t realise until I found the sludge engineer advised putting Bosch cleaning stuff in witch loosened up lot’s of sludge so now my machine is not usable d&g say its not up to them to rectify or change the machine but the problem was caused by heating element not working I’ve paid for years for the insurance and now I have a washing machine I can’t use they just say it’s not covered for that even though the problem was caused by the heating element

I was told by Blomberg to go through D&G for repair. They were going to charge £150 to visit and repair or £189 for a plan that would repair the dishwasher, have it insured for a year or money back if they couldnt repair, so plan set up for £15.75 per month. They came out to repair it a week later, spent 2 minutes resetting the electronics and we put on the first wash that night and it failed. Contacted them, had to wait 2 weeks for another visit and they stuck a new salt container cap, took less than 2 minutes and reset the electronics. Tried again that night with another wash and failed again. Got on to them yet again now having no dishwasher for over a month and had to wait another 2 weeks. They confirmed a date, asked us to ensure someone was in, my wife had a day unpaid off work again..no one turned up by 2.00 pm and so phoned them up, they had no clue so put me through to the service agent's answerphone. No response that day. Chased them by phone directly the next working day (Monday) after finding their number and was told the machine was written off due to the amount of time (8 weeks) it would take to get the part. I rang D&G customer service who said they have cancelled the policy due to long delivery but dont know why we were not told and why we were not notified. They said they will log a complaint and get someone to contact us. They did a week later! by letter saying they have cancelled the direct debit and they have not yet credited the 2 x payments they said they would refund and......sent a demand for £93.50 for the initial repair!!!! So, Ombudsman and the Courts!! Be careful, I wished I had read all these negative reviews before I had got involved with this lot!! I would agree with all the others...SCAMMERS, BEWARE!!

Wish i could give this outfit zero stars. Have been with D&G for 3yrs during which have spent out around £1800 on appliance insurance. This month I tried to claim for our washing machine which broke down and was given a date and time when the repair team would visit. Needless to say they failed to turn up and I could not get through to them so phoned D&G back who also could not get in touch with them. Therefore I lodged a complaint and told the representative of D&G that unless something was done within the next 48 hrs I would cancel my direct debit. The representative said he would sort something out but never got back therefore i cancelled direct debit. Suddenly the phone starts ringing off the hook with various members of D&G asking why I did this.
REALLY! A week later low and behold, the man who was supposed to get back to me got back to me but I just could not be arsed with it. Now today have received a letter saying that my complaint has been upheld, but with no solution, and to accept a cheque for £9.90...yes £9.90 as a gesture of goodwill. My wife has a bladder problem after coming out of hospital and we really needed this repair or replacement unit. Do yourselves a favour and steer clear of these criminals. Or better still, put the money aside you'd be paying these cowboys once a month and buy a new appliance when the time comes. You'll be quids in.

This is a scam company. I've had an insurance with accidental damage for my headphones and they won't cooperate. Every time i call they put me on hold telling me that an engineer will answer and solve my query.

Terrible service, took insurance money from my elderly parents, sent 5 engineers over 2 months to fix a fridge freezer which was obviously beyond repair. the engineer even said the company do not pay out and the company have a strategy of delaying, sending more engineers, until customers get fed up and sort themselves. Please do not use this company.