Domino's Pizza Reviews 

6,391
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 654 reviews, most reviewers were let down by their experience overall. People frequently complained about poor food quality, mentioning that items often arrived cold, burnt, or completely undercooked. Consumers also reported frustrating issues with delivery services, missing items, and long waiting times for their food. Additionally, patrons expressed deep dissatisfaction with unhelpful staff and difficulties when trying to resolve complaints. Though some customers noted positive experiences with fast delivery and friendly staff at specific locations. Reviewers mentioned that certain meals arrived hot, perfectly cooked, and tasted great when orders were handled properly. A few buyers also appreciated helpful service representatives who assisted them in finding good deals.

What people talk about most

Product

Users describe negative interactions with product quality, reporting that pizzas often arrive cold,... See more

Order

People report negative experiences with order, highlighting long delays and missing items upon delivery.... See more

Quality

Consumers find quality to be disappointing, noting that recent orders have significantly gone downhill with... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently reporting excessive wait times, cold... See more

Staff

Clients share ambiguous opinions on staff, reflecting a sharp contrast in their experiences. While some... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What’s happened to dominos ??? We ordered last night for the first time in ages - large meat feast, kickers, cheesy chips and cookies Pizza - meat feast without the feast Kickers - noticeably... See more

Rated 1 out of 5 stars

If I could give no stars I would. Ordered at the cheddar store the delivery driver set out on an eight minute trip and disappeared for nearly and hour. The shop insisted that he had already delivered... See more

Rated 1 out of 5 stars

Ordered online to collect from Norwich West franchise. All fine apart from the fries that were cooked on the outside but cold/raw on the inside. Complained via the app who passed on my complaint to th... See more

Rated 1 out of 5 stars

Baillieston dominos ordered through just eat Arived and was inedible. Ordered a thin and crispy, was way too thin and burnt at edges,like a tortilla, cold and wrong order on pizza. Called th sto... See more


Company details

  1. Pizza Delivery
  2. Pizza Takeaway

Written by the company

Domino's is proud to serve delicious pizza near you, offering pizza delivery and takeaway options for ultimate convenience. You'll find favourites like Cheese & Tomato and Pepperoni Passion, plus limited edition and local specialities specific to your store - all handmade to order using 100% mozzarella, vine-ripened tomatoes, and our signature fresh dough. We've always got great pizza deals and discounts available too, while our vegetarian and gluten free pizzas mean there's something for everyone.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(6,391)

615 reviews in the last 12 months

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Rated 1 out of 5 stars

Reward scheme is a complete scam.

I am writing to express my profound dissatisfaction with the recent experience concerning the loyalty reward scheme. It appears that upon reaching the scheme's intended benefit, it was subsequently removed from my application. Despite numerous email exchanges, the issue remains unresolved, leading to a sense of circular communication.

This experience has left me exceptionally displeased, and I perceive this as an act of unfair practice.

Consequently, I will be discontinuing my patronage due to this perceived deception.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Never received my order.

Ordered some chicken wings and chips through Just Eat from Domino’s, 2 PHILIP HOUSE, Honiton Rd, Exeter EX1 3RU today. Never received the order. They didn't even bother to pick up the phone when I was calling for an update. Completely useless.

June 25, 2026
Unprompted review
Rated 3 out of 5 stars

Not what I ordered

I placed a online order picked up and when I got home realized they messed up on one of my pizzas. It was not what I ordered and did not have time to rectify it due to having to be somewhere and could not be late.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Dominoes is just a big rip off!

Dominoes is just a big rip off at this point! From charging £3.50 to deliver the pizza less than a quarter of a mile (so obviously I just started to collect) although it would be nice to just have it delivered like I used to do. A minimum spend of £15 for delivery even though I’m shelling out for the delivery….these drivers sometimes have 3/4 deliveries in their cars so it’s a pretty good mark up. The pizzas are sloppy and unappealing, the cheese has started tasing horrible so probably some dairy free or cheaper alternative crap. How can you charge a premium price for this has-been rubbish. I have spent 15 years having domino’s as my Friday night takeaway treat but have finally decided to call it a day. I used to buy all sorts too but….Im done….so well done….your relentless greed has cost you a long term customer.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Don't think I've ever been treated in…

Don't think I've ever been treated in such a disrespectful manner anywhere. Ordered a pizza for collection. Notified by the "pizza tracker that it was ready. Popped in and firstly it wasn't (still in the oven) secondly ignored by all the staff on duty (at least 4 that I could see) They were all in the back of the store laughing away whilst a customer was waiting. It wasn't until the pizza were ready that any acknowledgement was made. Disgusting for a brand such as yours. Feel free to check the CCTV.

June 23, 2026
Unprompted review
Rated 2 out of 5 stars

Disgusting …

I thought i would order food tonight and wish I hadn't!!!!! It was supposed to be crispy chicken ? It was so under cooked 🤮 £20 spent well there just went in bin

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience SCAM alert

Terrible experience SCAM alert , ordered on-line, payment made via PayPal but no acknowledgment that order was received by Domino’s - I contacted the branch where I made the order on-line , staff unhelpful and rude. Contacted Customer Services on-line , useless response. I am left with a debit of over £20 from my bank account but no pizza. My advice, do not order from this company - it’s a scam

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Inflated Prices

Ordered a pizza on the app and went to collect.
I got there a little early (7 minutes) but I was the only one waiting. 10 minutes went by and I was presented with the wrong order he asked to see the order number on my phone and the guy had my pizza on a side table, I collected and drove home to find an almost flat cold pizza.
It's obvious now that if the guy had asked for my order number when I walked in, I might have got my pizza warm.
Another thing I wasn't pleased with was how Domino's are openly promoting obesity in the uk.
I wanted a Small maybe Medium sized pizza, by the time they had finished with vouchers, my now Large size pizza was almost the same price as a Small.
- - INFLATED PRICED PIZZAS FOR VOUCHER USERS - -
No more Domino's for me, felt crap after eating 4 slices and the rest went to the bin.

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

I use the Dominos app to get a pizza…

I use the Dominos app to get a pizza from the nearest store and Instead Of directing it to the nearest store. It ordered it from miles away which I had to cancel. I would suggest Never to order from this company again.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Domino’s in Wrexham is shocking and…

Domino’s in Wrexham is shocking and really really bad I ordered from there and was missing items and when I complained nothing was done about it and my partner ordered one of the deals and once again they was items missing and again nothing was done just told on the phone basically it’s not there fault it’s shocking it’s expensive then on top of everything items missing and then to be told it’s not there fault and get no help

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Domino no good co

Should have read the reviews before ordering .. stupid confusing website/app - I order the price slice pizzas, then they change it to BOGOF but still charge the main price - why advertise it then you muppets. Staff at the Roundhay store give you the 3rd degree before handing you the pizza. ‘Customer support’ non-existent!

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

Worst pizza base ever

First time ordering a vegan pizza and it was luke warm on delivery but the thinnest base I've ever had. It was so thin it was like a cracker instead of pizza base. Won't be using them again

June 13, 2026
Unprompted review
Rated 2 out of 5 stars

Way overpriced

I'll be kind and give it 2* but the pizzas are way overpriced. We had a 50% off voucher taking a large thin crust pizza down from £25 but let's be honest even at £12.50 it's overpriced. In my opinion it's a rip off

June 13, 2026
Unprompted review

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