Domus Recruitment Reviews 48

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, genuine care, and dedication, making the recruitment process seamless and supportive. Many highlight the excellent service, noting that the company excels at matching individuals with suitable roles and providing continuous support, even after placement. The customer service is frequently described as responsive, helpful, and informative, with people appreciating the regular updates and guidance provided throughout their job search. However, some people mentioned dissatisfaction with the company's approach, describing it as pushy and unprofessional, with concerns about staff rudeness and inappropriate behavior. A few other people also felt that the company seemed more focused on filling roles quickly rather than understanding individual needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, support, and efficiency in... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional care and professionalism... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the timely and professional manner... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Domus is the first agency I've actually worked with as a contractor rather than an employer seeking candidates. I've found the support in finding and matching roles first rate and when in post the ong... See more

Company replied

Rated 5 out of 5 stars

I worked with Jacey who helped me secure my current position. Jacey is an absolute professional! She is knowledgeable, approchable and genuinely invested in matching the right people with the right ro... See more

Rated 5 out of 5 stars

I was liaising with James Paton to find the perfect role to suit myself and job skills James matched with with a fantastic employer to suit myself and was very supportive and helpful every step of the... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with Domus recruitment, Helena specifically.Amazing amazing experience. During the time she was connecting me with a possible employer, she would call regularly to give fe... See more


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Recruiter

Information provided by various external sources

Specialist Hospital and Care home recruiters


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(48)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a superstar!!

From the first conversation to having a confirmed role, James moved fast, stayed organised, and knew exactly how to match what I could do with what employers needed. He kept me updated at every step, sorted interviews quickly, and turned “looking for work” into “job secured” in just five days. This isn’t just luck — it’s great recruitment work, clear communication, and real effort that made all the difference. Thank you, James — you delivered exactly what you promised!

June 25, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your fantastic feedback. We’re pleased to hear James made the process straightforward and kept you informed every step of the way.

We’ll be sure to pass on your kind words to him.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Another 5 star experience with Domus…

Another 5 star experience with Domus Recruitmet. Ella Chappell supported me with every step of the recruitment process to secure my current role. Ella took time to get to know me and found the perfect role for me. I couldn't be happier with the service and care that I received from her.

June 17, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your fantastic feedback, Nicola. We’re delighted to hear Ella provided such great support throughout your job search and helped you secure a role that was the right fit.

We’ll be sure to share your comments with her.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Mike has been great right from the…

Mike has been great right from the start of getting in touch to supporting with interview prep, getting the offer and arranging pre-start meetings. Made a very anxious time for me much more bearable, he’s a great guy, warm, professional and knows what he’s doing.

June 13, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your kind feedback. We’re pleased to hear Mike was able to support you throughout the process and help make the transition a little easier.

We’ll be sure to pass on your kind words to him.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

5 star service

My experience with Domus Recruitment has been first class. Communication was excellent, as was keeping in touch with updates and opportunities and making introductions. When ever I called the phone was always answered in a timely and professional manor. Ella Chappell was outstanding and such a great help.

May 5, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your kind feedback, Paul. We’re pleased to hear you had such a positive experience and that Ella provided excellent support throughout.

We’ll be sure to pass on your kind words to her.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Brilliant

I’d like to express my appreciation for the support James W provided throughout my recruitment process. He has been consistently thorough, professional, and incredibly prompt with his communication. His preparation guidance was detailed and genuinely helped me feel confident at every stage.
James went above and beyond to ensure I was fully informed and ready, and his reliability made the whole experience smooth and stress‑free. I’m genuinely grateful for his help in securing my new role.

May 19, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your kind feedback, Arvinder. We’re pleased to hear James provided such thorough support and helped make the process smooth and stress free for you.

We appreciate your comments and wish you all the best in your new role.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Awesome lad

I’ve been dealing with James Wilcock and have done for a couple of years now. Awesome lad. Very supportive, fast response to emails and if not available when you call he always calls you back. Has kept me up to date with all processes of my application. Highly record domus and James W

March 19, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your feedback, Carl. We’re pleased to hear James has supported you well and kept you updated throughout.

We appreciate your recommendation.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

The fabulous James Wilcox has had the…

The fabulous James Wilcox has had the patience of a saint with me. I’ve let him down and yet he believed in me so thank you. Couldn’t have done this without you

March 17, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your kind words, Julie. We’re so pleased James could support you and help you through the process.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

James from Domus recruitment was very…

James from Domus recruitment was very helpful, and encouraging, he kept me upto date through the process. He is very positive.

March 18, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your feedback, Carol. We’re glad James could support you and keep you updated throughout the process.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

James W has been great from the start

James W has been great from the start. He is very professional, knows his stuff, is very supportive and a very positive person.
He keeps me up to date with anything by phone or email which is lovely and even his tuition lessons of interview questions were actually very beneficial (but dont tell him I said that!!)
I would definitely work with James again.

February 25, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Hi Alexis,

Thank you for your lovely feedback. We’re so pleased to hear that James has been supportive and kept you well informed throughout. We’ll be sure to pass on your comments to him!

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Fantastic support all the way

Domus is the first agency I've actually worked with as a contractor rather than an employer seeking candidates. I've found the support in finding and matching roles first rate and when in post the ongoing support has been faultless. This is very new to me but full support from Domus explaining how everything works such as umbrella companies and weekly calls from Hollie Messenger have really helped me move into the interim/contractor sector. I cannot fault anything at all.

January 6, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Hi Mark,

Thank you for your brilliant feedback. We’re so pleased to hear that your move into contracting has been such a positive experience and that the support from the team, especially Hollie, has made the transition smooth and clear.

We really appreciate your comments and look forward to continuing to support you.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Highly recommend Hollie and Domus team

I worked with several members of the Domus team and found them all to be exceptionally communicative and supportive. Hollie Messenger especially was key to securing interim contracts that suited my needs and went above and beyond time and time again to communicate and make the process seamless and enjoyable. I would highly recommend Hollie and the Domus team!

February 19, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Hi Emma,

Thank you for your fantastic feedback. We’re so pleased to hear that Hollie and the wider team were able to support you so effectively, and that your interim contracts were a great fit.

We’ll be sure to pass your kind words on to Hollie. We really appreciate your recommendation!

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Supportive from Day 1.

I was approached by Luke approximately 4/5 months ago, at first I was skeptical. But however has continuously been there to support getting a job interview.
Throughout the run up to interview Luke has been in contact offering support to ensure I was ready - which is very thoughtful.

I would highly recommend the support from Luke, as the support has been fantastic.

October 8, 2025
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your great feedback, Bethanie! We’re so pleased to hear that Luke’s consistent support helped you feel prepared and confident throughout the process.

We really appreciate your recommendation and will be sure to pass your kind words on to him.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

I am currently working with Luke Bowen…

I am currently working with Luke Bowen to secure a new position, have successfully worked with Domus for many years and have always felt they value my experience and qualifications. Luke catches up with me on a regular basis and I like that he matches me with roles he knows will suit my skill set

February 9, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your continued trust and support, Michelle! We’re so pleased to hear you’ve had a positive experience over the years and that Luke is taking the time to match you with roles that suit your skills and experience.

We appreciate your feedback and look forward to supporting you further.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Thank you James

Over the past few weeks I have had several conversations with James Wilcock. James has been helpful supportive and informative all of which put me at ease having entered the world of job hunting post many years of steady employment
James has been respectful throughout the various processes taking into consideration my 40 yrs nursing/managerial experience whilst being sensitive in acknowledging I feel quite vulnerable.
In the event I continue to require support from James I am happy to do so
Viv Culleton

February 4, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your thoughtful feedback, Viv. We’re so pleased to hear that James has been supportive, respectful and understanding throughout your job search.

We truly value the trust you’ve placed in us and are glad James could help you feel at ease during such an important transition.

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

I have and still are being assisted by…Luke Bown

I have and still are being assisted by Luke he is a friendly knowledgeable person and always professional. He was there from the beginning and still calls me now to see if he can help with anything . I would say anyone he contacts hold onto him as he is the person you want in your corner representing you .

November 24, 2025
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Hi Tony,

Thank you for your lovely feedback. We’re so pleased to hear that Luke has continued to support you and that you’ve had such a positive experience.

We’ll be sure to pass your kind words on to him. Wishing you continued success in your role!

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

Fantastic service

I was liaising with James Paton to find the perfect role to suit myself and job skills James matched with with a fantastic employer to suit myself and was very supportive and helpful every step of the way no question or advise was to big or small. James made the entire experience of finding a new job a pleasure. would highly recommend Domus and James.

January 7, 2026
Unprompted review
Domus Recruitment logo

Reply from Domus Recruitment

Thank you for your wonderful feedback, Reanne! We’re so pleased James was able to match you with the right role and support you throughout the process.

We really appreciate your recommendation and wish you every success in your new position!

Kind regards,
Domus Recruitment

Rated 5 out of 5 stars

I had an amazing experience with Domus…

I had an amazing experience with Domus recruitment, Helena specifically.Amazing amazing experience. During the time she was connecting me with a possible employer, she would call regularly to give feedback,she helped me with a mock interview to prepare, the day I was having an interview. I am so glad I had the experience I had with her.She's very professional, helps to calm your nerves before an interview, overal great experience.I wish I could add a 1000 stars.
Thank you Helena❤️❤️❤️❤️

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Client and Candidate Services

I have used the services of Domus Recruitment both as a client & candidate since 2021.

When I used them as a client, they provided excellent candidates which suited the needs of the company. The communication were exceptionally good and they responded promptly to any issues raised.

Recently, I needed their service as a candidate. I spoke with James Paton who provided excellent support from application through to interview. He secured a perfect job for me within a week of submitting my application to Domus Recruitment.

I would highly recommend Domus Recruitment if you are looking for professional service recruitment for managerial roles in the social health care sector.

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Not Trustworthy

Not Trustworthy
Contacted me out of the blue. I had never heard of them .
Asked where they got my number from & got no answer.
I would never deal with a company that used nefarious practices .

October 16, 2025
Unprompted review

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