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Donna Ida Reviews 

4,829
•
TrustScore 5 out of 5

4.9

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful design, comfortable fit, and stylish appeal of the clothing, especially the jeans and jumpsuits. Many people appreciate the unique and timeless nature of the items, often receiving compliments when wearing them. The customer service is frequently described as exceptional, with staff members going above and beyond to provide personalized and helpful assistance. Reviewers often feel like valued customers due to the attentive and efficient support, which includes sizing advice and quick resolution of issues. However, some customers noted that certain items, particularly jeans, can be very long, requiring adjustments for those who are not tall. Additionally, a few people mentioned that sizing can run large, suggesting that ordering a size down might be beneficial.

What people talk about most

Product

Consumers find the products to be of exceptional quality, with many describing items like jeans and jumpsuits... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional and fantastic... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently describing it as exceptional, personal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Donna Ida denim and clothing is beautifully designed and made. Sizing advice on the website is really detailed so I order with confidence. Deliveries are always prompt with great tracking, so stress f... See more

Rated 5 out of 5 stars

I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more

Rated 5 out of 5 stars

I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more

Rated 5 out of 5 stars

Donna Ida is an excellent company! Their customer service always goes above and beyond and Valentina just makes the whole shopping experience simply perfect. Nothing is ever too much and she’s always... See more

Company details

  1. Women's Clothing Store

Written by the company

Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.

Shop at Donna Ida

Written by the company

30 day returns policy
We offer a 30 day returns policy. Remember not to remove the tags.
Worldwide shipping
Free UK Returns
On all full price orders.
We’re Here for You
DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.

Shop with Confidence

Easy returns, no fuss

Enjoy 30 day returns and straightforward exchanges if it’s not quite right.

Contact info

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On your first order.

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(4,829)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely LOVE my new jeans

I came across Donna Ida at a pop up stall at a Christmas fair. I had never heard of them before but really liked the look and feel of the jeans. I ended up going back to try on a pair and buying them. They are absolutely fantastic. They fit beautifully, are super soft and lovely to wear and look fabulous. Expensive jeans but worth the money. Love them.

November 9, 2025
Rated 5 out of 5 stars

I was at the spirit of Christmas fayre…

I was at the spirit of Christmas fayre in Olympia with my daughter and we had a fabulous day together. It was a special day. I also enjoyed the Donna stand and bought a black top which is non clingy and fabric feels luxurious. I’ll be biting more from donna Ida

November 7, 2025
Rated 5 out of 5 stars

Shopping at Donna Ida is always a…

Shopping at Donna Ida is always a treat! Their customer service is the best around - they really know the stock, correct sizing and it is fun!

The jeans feel and look amazing. Thanks girls!

November 7, 2025
Rated 1 out of 5 stars

I bought an expensive pair of jeans and…

I bought an expensive pair of jeans and within 2 wears the zip had broken

November 5, 2025
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Reply from Donna Ida

Dear Abi

Thank you for your review. I have checked into your order and Ana immediately apologized to you and sent a replacement pair to you. I honestly feel that you were given excellent customer service and several apologies. I would like to take this opportunity to apologise to you personally, we have also raised this with our factory as we do not expect to have zip issues.

Thank you for your time and your patience and understanding.

With best wishes

Donna

Rated 5 out of 5 stars

Fantastic jumpsuit i love it

Fantastic jumpsuit i love it: my only concern is that i paid for it so so long ago and its like dead money just sitting about elsewhere whilst i wait for the item i’ve ‘bought’

October 24, 2025
Rated 5 out of 5 stars

Lovely jeans

Lovely jeans! My favourite :). Thank you to Ana for your help with ordering and it was great to connect with Donna

October 23, 2025

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