Donna Ida denim and clothing is beautifully designed and made. Sizing advice on the website is really detailed so I order with confidence. Deliveries are always prompt with great tracking, so stress f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your siz... See more
I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
Donna Ida is an excellent company! Their customer service always goes above and beyond and Valentina just makes the whole shopping experience simply perfect. Nothing is ever too much and she’s always... See more
Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
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4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can only comment on “order…
I can only comment on “order experience” at this stage. I am an “overseas customer” and I found it extremely convenient to be able to “talk” with an employee to guide me in the purchase process. Received invoice and transport notice, and now looking forward to receipt of goods and being able to feel the quality, judge the fit, and see how I look!
October 21, 2025
Amazing customer service
Amazing customer service ! In fact the best I have ever had ! So quick and easy to exchange and a personal WA message and lady to help me with anything and sizing
More companies should work this way !
October 10, 2025
Customer service is absolutely…
Customer service is absolutely brilliant. Answer any questions quickly before you buy ordered my items dispatched and arrived very quickly and so pleased with them the fit the fabric and even better as they were in the sale.
October 10, 2025
I’m absolutely in love with this brand
I’m absolutely in love with this brand! Shopping online has never been easier—thanks to their incredible concierge service, there’s no second-guessing. They help you find the perfect fit for your size and shape, making the whole experience feel personalized and stress-free. Every piece I’ve purchased is unique and effortlessly stylish—ideal for those moments when you want to look polished and put-together without the hassle. Highly recommend!
October 10, 2025
The customer service is second to none
The customer service is second to none! I feel like a valued customer from the outset! This must be commended in a world of anonymous sales! Well done Donna Ida - Ps the denims are fabulous too!
October 13, 2025
Always fabulous.
Thank you to the lovely Ana for helping me with my latest Donna Ida purchase. I love my new pair of jeans, as always the quality and fit are fabulous.
October 7, 2025
This is the best most patient company…
This is the best most patient company to work with.
October 9, 2025
Great service and best jeans I have…
Great service and best jeans I have ever purchased
October 3, 2025
Lovely soft feel denim jeans at a…
Lovely soft feel denim jeans at a reduced price and the size was perfect.
October 1, 2025
Outstanding…
Outstanding…. Good delivery fabulous packaging and GREAT pair of jeans 👖… Love them ..
September 30, 2025
Hope Jeans - a beautiful denim
Great advice and prompt service from
Ana.
Love my new Hope jeans - the denim is so soft .
Thanks
September 19, 2025
Great jeans and amazing service
Great jeans and amazing service. Always make you feel like you matter as a customer.
September 17, 2025
Great service as always
Great service as always. Super quick delivery and fab t shirt. Perfect fit and looks amazing!
September 22, 2025
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