Dollar Loan Center Reviews 

8,054
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and exceptionally helpful, often going out of their way to assist. Many people highlight the great customer service, noting that representatives are knowledgeable and patient, explaining processes clearly. The overall service and user experience are frequently described as fast and easy for many. However, some customers encountered issues with the loan process, experiencing unexpected denials after initial positive interactions and finding documentation requirements to be inconvenient or excessive, sometimes needing in-person verification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising employees for being helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and helpfulness of... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

Payment

Users describe ambiguous interactions with payment, with some finding it a good place for a loan if paid off... See more

User experience

Reviewers mention positive feedback about the user experience, often describing it as great, fast, and easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every time I need a loan I will use dallor loan cause the people are very professional and customer friendly they don't get pushy and seem to go out of their way to help you so thank you for the good... See more

Company replied

Rated 5 out of 5 stars

I've used Dollar Loan more than once. Both Ronie and Jessica (Carson City, NV) are both wonderful to work with. Always very friendly and very patient since I am sooo slow using a cell phone. I high... See more

Company replied

Rated 5 out of 5 stars

Kersten is the best she explained everything down to the signature. She made me feel comfortable with working with her and the loaning company. I highly recommend dontbebroke for same day loans. Thank... See more

Company replied


Company details

  1. Financial Institution
  2. Loan Agency

Written by the company

Dollar Loan Center offers Signature Loans up to $5,000 in minutes. Call us today at 866-550-4352 for info.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(8,054)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service Matters

I sat with Angie this morning and she was such a great help. She was took care of my loan with such easy and a smile on her face the whole time. Thanks for making my experience a good one Angie

December 9, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Nolita for sharing your experience with Angie! We are glad to to hear you had a great experience with them!

Rated 5 out of 5 stars

It was simple and not frustrating

It was simple and not frustrating. Samantha helped me out

December 7, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Junior we're glad your service was fast and efficient! Thank you for the fantastic review!

Rated 5 out of 5 stars

Thank you Miss Ashley

Thank you Miss Ashley. Got me the money I needed.

December 6, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Val for sharing your experience with Ashley! We are glad to to hear you had a great experience with them!

Rated 5 out of 5 stars

Absolutely amazing people the gentleman…

Absolutely amazing people the gentleman that helped me today was spectacular walked me through everything

December 6, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Clarissa we appreciate your recognition in our team's customer service! Thank you for sharing your experience!

Rated 5 out of 5 stars

Kiana was super helpful and the…

Kiana was super helpful and the experience was hassle free. She is always so happy and friendly.

December 6, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Christine for sharing your experience with Kiana! We are glad to to hear you had a great experience with them!

Rated 1 out of 5 stars

Worst experience ever did everything…

Worst experience ever did everything that was requested of me. I was told I was approved for the loan. That was a week ago. I was never contacted with a tracking number and the agent is ghosting me.

November 29, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Hello, Stephanie! We apologize, that was not the experience we were hoping you had with us. We would like to find out more. Please contact us at 1-866-550-4352.

Rated 5 out of 5 stars

Great team

They were helpful and understanding when verifying my employment

December 4, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you for sharing your experience, Kevin! We appreciate you choosing DLC as your community short-term lender!

Rated 5 out of 5 stars

Hi am Benjamin I really appreciate Sam…

Hi am Benjamin I really appreciate Sam am a frist time customer am happy with the service I received thank u u so much Sam for your time

December 3, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're glad Sam went above and beyond to give you the best DLC experience! We hope to see you again, Benjamin!

Rated 5 out of 5 stars

Thank you Shyenne

Thank you Shyenne

December 3, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Ruthie for sharing your experience with Shyenne! We are glad to to hear you had a great experience with them!

Rated 5 out of 5 stars

Sam is great

Sam is great! Very friendly!
She took me through each step and explained everything thoroughly. I appreciate the help, it was very much needed.

December 3, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We are thrilled to hear about the exceptional service Sam provided! Thank you for your stellar review!

Rated 5 out of 5 stars

Aremis is so great she puts a smile on…

Aremis is so great she puts a smile on your face when you are down
I'm grateful she work with Dollar loan Center we love her so much thank you Aremis

December 3, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're glad Aremis went above and beyond to give you the best DLC experience! We hope to see you again, Brenda!

Rated 5 out of 5 stars

The staff at Fernley is top notch

The staff at Fernley is top notch. Charles is very knowledged, friendly and kind. Would come back and recommend to others for sure.

October 21, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you for sharing your experience with Charles! We are glad to hear you had a great experience with them!

Rated 5 out of 5 stars

Great service from the whole staff

Great service from the whole staff , Miss Chassidy and Mr. Alfonso were really sweet and I will recommend this Location to anyone

December 2, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Tee we appreciate your recognition in Chassidy and Alfonso's customer service! Thank you for sharing your experience!

Rated 5 out of 5 stars

Sam was very helpful and professional,i…

Sam was very helpful and professional,i was able to get a loan in a very timely manner ,highly recommended.

November 30, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Emit for sharing your experience with Sam! We are glad to to hear you had a great experience with them!

Rated 5 out of 5 stars

FERNLEY

FERNLEY, NV OFFICE IS AWESOME!!!! Been a customer/member for a long time now, and EVERYONE IS SUPER COOL AND FRIENDLY!!!

November 29, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We are thrilled to have you as a returning customer, Chip! Remember Dollar Loan Center is here for you anytime!

Rated 5 out of 5 stars

carrie ann at the sun valley office…

carrie ann at the sun valley office made the whole loan process so easy! she explained everything and was very helpful. Im glad i went to dlc.

November 26, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Carmen we appreciate your recognition in Carrie Ann's customer service! Thank you for sharing your experience!

Rated 5 out of 5 stars

The costumer service was a 10/10 and…

The costumer service was a 10/10 and the lady was very patient.

November 26, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, Asianna! We are glad to hear your experience was above and beyond your expectations!

Rated 5 out of 5 stars

Sammy was very helpful!!!!

Sammy was very helpful and was able to get me a loan. Very grateful for her help

November 22, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Roy for sharing your experience with Sammy! We are glad to to hear you had a great experience with them!

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