Dollar Loan Center Reviews 

8,054
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and exceptionally helpful, often going out of their way to assist. Many people highlight the great customer service, noting that representatives are knowledgeable and patient, explaining processes clearly. The overall service and user experience are frequently described as fast and easy for many. However, some customers encountered issues with the loan process, experiencing unexpected denials after initial positive interactions and finding documentation requirements to be inconvenient or excessive, sometimes needing in-person verification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising employees for being helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and helpfulness of... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

Payment

Users describe ambiguous interactions with payment, with some finding it a good place for a loan if paid off... See more

User experience

Reviewers mention positive feedback about the user experience, often describing it as great, fast, and easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Every time I need a loan I will use dallor loan cause the people are very professional and customer friendly they don't get pushy and seem to go out of their way to help you so thank you for the good... See more

Company replied

Rated 5 out of 5 stars

I've used Dollar Loan more than once. Both Ronie and Jessica (Carson City, NV) are both wonderful to work with. Always very friendly and very patient since I am sooo slow using a cell phone. I high... See more

Company replied

Rated 5 out of 5 stars

Kersten is the best she explained everything down to the signature. She made me feel comfortable with working with her and the loaning company. I highly recommend dontbebroke for same day loans. Thank... See more

Company replied


Company details

  1. Financial Institution
  2. Loan Agency

Written by the company

Dollar Loan Center offers Signature Loans up to $5,000 in minutes. Call us today at 866-550-4352 for info.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(8,054)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charles and Marlena are super friendly…

Charles and Marlena are super friendly and helpful. Process was easier and not expensive as I thought. Highly recommend.

November 20, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Darlene we are thrilled to hear about the exceptional service our team provided! Thank you for your stellar review!

Rated 5 out of 5 stars

Briana, Sammy

The customer service was great. Both Sammy and Briana were very friendly and helpful i greatly appreciate them. They made the process super fast and easy.

November 5, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Thank you Aurora for sharing your experience with Briana and Sammy! We are glad to to hear you had a great experience with them!

Rated 5 out of 5 stars

The customer service Shyenne was very…

The customer service was great Shyenne was very friendly and helpful i greatly appreciate her help.

October 28, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We are so glad to hear your experience with Shyenne was above your expectations! Thank you for sharing, Chantel!

Rated 5 out of 5 stars

Great and easy experience

Great and easy experience. Natalie was extremely helpful and courteous..made the process so easy even when I was having technical difficulties…

Thank you Natalie!!!

October 17, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, Adriana! We are glad to hear your experience was above and beyond your expectations!

Rated 5 out of 5 stars

Quality customer service and professional attitudes

The experience was great they quick to the point and professional I loved the service and beautiful lady's doing the work here definitely will be back for another loan and will recommend they make it easy Sammy helped out btw and I appreciate her a lot

October 16, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Diallo, you're a 5 Star customer in our eyes! Thank you for sharing your experience!

Rated 5 out of 5 stars

Rita was amazing

Rita was amazing. Friendly and professional

October 16, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Noe we appreciate your recognition in Rita's customer service! Thank you for sharing your experience!

Rated 1 out of 5 stars

Complaint

I went to the dollar loan center on 5th and Keystone in Reno to pay extra on my loan, I told Robyn that I wanted to pay $175. with my debit card, on the principal and no interest, I repeated that twice to Robyn she took my card and charged the $175. a little later I looked at my receipt and to my surprised to see I was charged interest. I returned to the center and was told that you always charge interest so I asked for my charge to be reversed back to my bank, all Robyn had to do was I inform me of that policy I wood have waited 5 days, I feel like I was lied to as stands I'm out $175. till at least Monday or Tuesday for my money to be back in my bank. I've been a customer for a few years but I will not be anymore. My phone # is 775-505-7547 please text me with a response. Thank you Michael A Murphy

October 3, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Michael, this is certainly not the experience we were hoping for you to have with our staff. Please contact us at 1-866-550-4352 so we can address this promptly.

Rated 5 out of 5 stars

My experience with the ladies at Dollar…

My experience with the ladies at Dollar Loan on Nellis and Sahara was amazing! Very friendly and excellent customer service!

September 28, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We are thrilled to hear about the experience you had at our Nellis store! Thank you for your generous rating!

Rated 5 out of 5 stars

I really want to thank Angie for…

I really want to thank Angie for helping me out with everything I needed she was soooo polite and very informative with everything she made everything so easy and her attitude was soooooo great especially at the moment I was. Going through a stressful time before coming in she really made my day so I really appreciate the service I received

September 25, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Hi Bri! We always aim to leave a great first impression with new customers and we are glad you felt that way with Angie. We hope to see you again very soon!

Rated 5 out of 5 stars

Super fast service and great customer…

Super fast service and great customer service. Kersten helped me out and gave 5 out 5 star service.

September 19, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, Kimani! We are glad to hear your experience was above and beyond your expectations!

Rated 5 out of 5 stars

Great service ,great customer service…

Great service ,great customer service really fast service thank you
Shyenne

September 11, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Customer service is our top priority, Calii! We are glad to hear your experience was above and beyond your expectations!

Rated 5 out of 5 stars

How it apply to credit

Sam help me understand how it would apply to credit

September 10, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're thrilled to hear about your experience with Sam! Thank you for the stellar review!

Rated 5 out of 5 stars

I met some of the nicest employees at…

I met some of the nicest employees at Dollar Loan that make you feel very comfortable and very easy to talk to Sasha and Denise make there customers feel easy to approach thanks to Dollar Loan for hire great peopl.

September 6, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Your feedback is music to our ears! Thank you for sharing your experience with us, Sonia!

Rated 1 out of 5 stars

Run,run,run..if you do buisness with…

Run,run,run..if you do buisness with these people you deserve everything you get..I'm telling to you run as fast as you can.Scam,scam,scam

September 4, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Mike! Sorry you feel this way. We pride ourselves in great customer relations and helping people as quickly as possible. We'd like to hear more of your story to try and figure out how we have failed. If you'd like to discuss more, you can email us at info@dontbebroke.com.

Rated 5 out of 5 stars

Ms . Daisy

I will love to give " Ms. Daisy" a 5* stars review... Her customer service skills are excellent she had patience with me signing she read everything to me broke it down and I just love everything about it. Thank u Daisy from Las Vegas NV

September 4, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

Hi Amber! We always aim to leave a great first impression with new customers and we are glad you felt that way with Daisy. We hope to see you again very soon!

Rated 5 out of 5 stars

Amazing Services and Easy Process

Shyenne has been absolutely great everytime I have come in. I am very happy with the service and speed of process. Thank you Dollar Loan Center!

September 3, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We are thrilled to hear about the experience you had at our store! Thank you for your generous rating!

Rated 5 out of 5 stars

I was welcomed once I came into the…

I was welcomed once I came into the store. Angie was my rep that helped me get what I needed. I asked for a football for my little one I had with me. I want to thank her for her time.

September 3, 2024
Unprompted review
Dollar Loan Center logo

Reply from Dollar Loan Center

We're thrilled to hear about your experience with Angie! Thank you for the stellar review!

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