Doordeals Reviews 

2,061
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, mentioning that the doors are beautifully crafted, sturdy, and arrive well-packaged. Furthermore, people consistently highlight the helpful customer support team alongside friendly delivery drivers who ensure items arrive on time. Buyers also appreciate the ease of navigating the online website when selecting custom items. Some reviewers were not happy with delivery delays and unexpected extra charges requested after the initial purchase. A few other people also felt that certain items arrived with minor structural defects or framing issues that required extra attention.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, highlighting prompt arrival times and polite... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Quality

People report positive experiences with quality, highlighting beautifully crafted products that exceed... See more

Order

Reviewers highlight positive aspects of order processes, describing them as simple and efficient. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. Were very helpful with providing trim tolerances, so I didn't damage the door, too. They had the best price of the door I (my wife) wanted, and delivery comms... See more

Company replied

Rated 5 out of 5 stars

My second time using them this year and the service has been excellent, along with the quality of products. Communication has been very good - even where I've felt a need to contact Door Deals, thei... See more

Company replied

Rated 5 out of 5 stars

My door was delivered by a cheerful & polite young man at 8.00 this morning! Very impressed with the speed of delivery from Sheffield! My 4th door( spread over the last few years! ) & when in touch b... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly company - went the extra mile for us in getting what we wanted when we needed to have it done. Thanks so much Steve and the team Delivery driver Majec is wonderful -... See more

Company replied


Company details

  1. Door Shop
  2. Door Manufacturer
  3. Door Supplier
  4. Door Warehouse
  5. Interior Door

Written by the company

Doordeals are one of the UK's leading independent online timber door retailers. We stock a complete range of internal doors, external doors and door furniture. Expertly packaged, we'll deliver your new doors direct to your preferred address at a specified date and time so you know exactly when we'll be arriving.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,061)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely clean car after a night out

KG
Best taxi I have ever got home from a night out in a long time. I felt safe. The driver was friendly, he wasn't rude or asking inappropriate questions like other taxis, and he was helpful and the sunroof on his car was amazing 🤩

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute RUBBISH!!!!!!

Absolute RUBBISH! Never hardwood!!!! I have never seen anything so badly
Made and worse of all, made with such rediculoisly poor materials!!! The finish is really poor and not sanded and First time someone stood on the step the front broke off and you can see the wood is nothing but a mash of absolute rubbish that mushes in your fingers! The joints are so poor the frame twists, clearly no glue used but to be honest it would be pointless as the Mortice part of the joint isnt attached to the wood or even made with the same wood as the rest of the frame!! I cannot stress how poor this is!!

August 15, 2024
Unprompted review
Doordeals logo

Reply from Doordeals

Hi Mr Pearce,

Thanks for taking the time to leave your thoughts, I'm sorry to hear that you are clearly unhappy with items you have on site.

I'm afraid I can't find an order on our system under the name provided, nor can I see any communication via our channels that seems to match the issues you describe.

We've requested more information via Trustpilot, could you kindly provide us with an order number, delivery postcode or name that you ordered under to enable us to start investigating this?

Kind Regards,

Martin
Doordeals Ltd

Rated 5 out of 5 stars

Brilliant service

Door deals have supplied our commercial premises with glazed FD60 doors, which are hard to find elsewhere. They are also really competitive with price.
To my amazement, the customer service was top-notch (a rarity these days).

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Good Company to deal with…

Very fast delivry by their own van and driver so goods arrived in top condition, helpful staff on the phone, sensible pricing and the wood all looks good quality and finish. About to order another door now.

August 13, 2024
Rated 5 out of 5 stars

It was a pleasure to do business

From the minute you place an order till it’s received the company are always updating you on the process of your order. Nothing is left to speculation
The driver who delivered the doors was very obliging and respectful and a credit to the company
I have never ordered from here before however I will use this company again and I would recommend it to everyone.

August 9, 2024
Rated 5 out of 5 stars

Great company

Great company, had a wide variety of doors, managed to get my awkward sized fire door no problem, definitely be buying here from now on, looking forward to choosing my doors for my new house when I move 5⭐ company.

July 26, 2024
Rated 1 out of 5 stars

GO ELSEWHERE!

Ordered a door, 7 weeks later still waiting for it. Checked online account and showing ‘awaiting stock’. Sent email week 5 asking for dimensions of door glazing cross bar ( to match with window) no reply. Phoned today girl on phone couldn’t give a s#it attitude if I’m honest. Said it might be here next week but couldn’t guarantee. Asked about my email I sent. She said hadn’t received it. AVOID AT ALL COST! GO ELSEWHERE!

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a hardwood door confirmed…

I ordered a hardwood door confirmed 12th March 2024. "For this range of Hemlock and Redwood doors the manufacturing lead time is approx 3 - 5 weeks from order." Tried to check on progress and got a very aggressive response, despite emailing several times got nowhere. I was trying to give the carpenter an update but not able to. Finally receive an email saying "Our supplier has updated me that your order is due into our warehouse on 11/04/24" later told that there was a delay and would not get door to there distributor before 18th April so forget 3-5 weeks still no help with date I might finally receive it. In the end I receive it 23rd April. On delivery my carpenter spots damage and gets driver to photo, he then has to spend another 3 hours removing the bottom slat and rubbing it down to mask the damage at a cost of £60. I contact DoorDeals who are dismissive and sarcastic offering a £25 reduction for a door that cost just under £500. I asked them to reconsider but nothing coming I suggested £75 would be nearer the mark but no give. If this is acting reasonably it's a joke and not a very nice one, delivering a damaged door after the wait caused extra cost. I certainly would not advise anybody else to buy anything from this company.

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order 06/06/2024.

Placed an order 06/06/2024.
There was no mention of stock issues or delivery problems when I paid. It's now 05/07!2024 and we are "awaiting stock"
What a complete waste of my time, if I had been informed the item was not in stock I would have went with an alternative.

July 5, 2024
Unprompted review
Doordeals logo

Reply from Doordeals

Hi,

Thanks for taking the time to leave your thoughts, we're sorry to hear that you are unhappy with your experience. We have requested further details to enable us to look into this and respond appropriately.

Whilst some items can be on a lead time or potentially be unexpectedly out of stock, it's very difficult to comment on the specific circumstances of your order without knowing what this relates to.

Other items are bespoke made and always have a lead time, though where this is the case, this is shown on the product page before purchase.

If you could kindly come back to us with further detail on the order so we can have a look into this for you?

Kind Regards,

Martin

Rated 5 out of 5 stars

The company went out of their way to…

The company went out of their way to deliver our door up to Edinburgh within a very tight deadline we had to meet for our joiner to install. They kept me informed at all times on the day of delivery and leading to that point. The product was excellent value, and significantly less expensive than comparable others.

June 3, 2024

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