Banner for DOOR SUPERSTORE

DOOR SUPERSTORE Reviews 

4,836
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt delivery service, pointing out that local drivers are exceptionally helpful, polite, and ensure all items arrive safely at their destination. Consumers also appreciate the wonderful quality of the purchased goods, highlighting that the materials look amazing and function perfectly once fully installed in their homes. However, some people mentioned experiencing frustrating delivery delays or receiving incorrect items that caused significant inconvenience with their ongoing home renovation schedules. Some reviewers were not happy with missing components from packages or encountering stubborn difficulties when trying to resolve customer service issues.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and helpful drivers. Reviewers... See more

Product

Reviewers highlight positive aspects of product quality, competitive pricing, and fast delivery times.... See more

Quality

Users describe positive interactions with quality, noting that the delivered items are generally of good... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Service

People report positive experiences with service, highlighting prompt and efficient deliveries as well as good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick delivery , would have been 5stars except doors were delivered stacked vertically on a pallet so they could not be wheeled into the garage . So we had to struggle unloading them in 30 degree te... See more

Company replied

Rated 4 out of 5 stars

The door isn't quite as robust as I had hoped but it's light weight made it easy to handle. Definitely cannot be trimmed. It hangs well and the paint can go straight on. Overall I'm satisfied with the... See more

Company replied

Rated 5 out of 5 stars

Swift delivery - received the door within 2 days of ordering. Door (external) needed a little shaving to fit in the existing frame. The quality of the door appears to be really good. Treated and paint... See more

Rated 5 out of 5 stars

Great customer service. Superb door handles which Marc pointed out that we would not be disappointed, how right he was. Thank you Marc for all your help over the telephone, you made it so much easier... See more

Company replied


Company details

  1. Door Shop
  2. Door Supplier
  3. Door Warehouse
  4. Garage Door Supplier
  5. Interior Door

About DOOR SUPERSTORE

Written by the company

Who are we?

DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.

Expert support

With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.

Earn SUPER rewards

Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(4,836)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, customer service really good. Lovely delivery driver

May 30, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Caroline,

We're so glad you had a great experience with our quick delivery and customer service. We appreciate your kind words!

Kind regards,
Phil.

Rated 5 out of 5 stars

All good thanks

All good thanks, recommend Door Superstore
Ordered one door wrong size which my fault return easy however refund no so swift

May 21, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi David,

We are glad that we were able to get this resolved for you. If you need anything else in the future, please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

We finally got the door up and working

We finally got the door up and working. I must say, they are brilliant, great quality doors.

April 5, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Dean,

We are so glad to hear you are happy with the quality of our doors! Thank you for sharing your positive experience and if you need anything else in the future please let us know.

Kind regards,
Phil.

Rated 4 out of 5 stars

The window was of good quality but took…

The window was of good quality but took a long time to arrive, about a month I think. I went for the cheapest delivery option but didn't think it would take so long, no problem with the window itself, it was a good fit and to the exact spec I gave them.

April 4, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Mick,

We're glad the window met your specifications and was a good fit. We understand your concern about the delivery time and appreciate your patience, and apologise for the delay.

If you need anything else in the future, please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Swift delivery

Swift delivery - received the door within 2 days of ordering. Door (external) needed a little shaving to fit in the existing frame. The quality of the door appears to be really good. Treated and painted as per recommenadation, hence time will tell more!

May 19, 2026
Rated 5 out of 5 stars

Very satisfied

Website was easy to use. Had some concerns about delivery because we live in a village but the company was totally reassuring when I phoned. Very smooth delivery.

May 11, 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, and fast delivery by very helpful DX driver.
Reasonable price, and quality of door better than I had expected, and looks even better now fitted. Very happy experience thank you.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

The door was faulty never had…

The door was faulty never had experience of buying door , the fault was hidden under-package, when joiner started fitting after few weeks he opened packaging found fault complained to company they never accepted their fault , beware of this company , always remove all packaging and check the door throughly from every corner in front of driver. thanks

May 27, 2025
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good Morning,

Thank you for taking the time to leave a review.

I am sorry about this however I can see that you advised us of the damage after the door was installed. We do advise customers in all email communication to check your items this can be done either on delivery or as soon as possible after to ensure damages are reported to us to ensure that we can get replacements out to you in a timely manner. We do also advised not to schedule any work to be done until you have received your order just in case we need to send out replacements or sort any issues.

I am sorry that we were unable to get this resolved for you on this occasion however we do always do our best to help our customers where we are able to.

Kind Regards

Samantha

Rated 5 out of 5 stars

Delivery driver contacted me 30 minutes…

Delivery driver contacted me 30 minutes prior to delivery. Arrived on time and was extremely courteous.

April 19, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good afternoon Dave,

Thank you for taking the time to review us. I am pleased to see that the driver was friendly, and gave you advance notice of their arrival.

Thanks again, and we hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Prompt ant efficient service

Prompt ant efficient service, doors delivered with care and in perfect condition. Would definately use the again.

April 14, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Mark,

Thank you for leaving us 5 stars! Fantastic to see that this reached you in perfect condition, and we hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Customer service were very helpful and…

Customer service were very helpful and ordering was straight forward. Delivery much quicker than expected. Would definitely use again.

April 13, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Gary,

Many thanks for leaving us a 5 star review! We massively appreciate it, and are glad to see the items reached you so quickly.

Thanks again!

Kind regards,
Phil.

Rated 5 out of 5 stars

Good service

Good service, competitive price

April 13, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Good afternoon Peter,

Thank you for your 5 star review! We appreciate you shopping with us, and hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

I got what I ordered,at a very…

I got what I ordered,at a very competitive price and when it was scheduled

April 12, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Roland,

Thank you for the 5 star review! I am happy to see that this arrived when expected, without you having to pay over the odds.

We hope to see you again for any future orders.

Kind regards,
Phil.

Rated 5 out of 5 stars

Excellent product

Excellent product , helpful staff . There was a delay with delivery because of supplier issue but I was kept fully informed.

April 3, 2026
DOOR SUPERSTORE logo

Reply from DOOR SUPERSTORE

Hi Ms Stansfield,

Sorry for the initial delay, and thank you for being so understanding. We appreciate your review, and if you need anything else in the future, please let us know.

Kind regards,
Phil.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look