The mattress is very comfortable . I had a slightly bad back on my first night with it but it’s better now . I’m a bit concerned that it will sag in time but I’ll see . The delivery wasn’t great . I r... See more
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Review summary
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Reviews shaping this summary
Delivery was great, no problems. The mattress Topper is really lovely, so comfortable and well made. The only thing is I wish it had corner ties/elastic to hold it in place as it does move. Also neede... See more
I received my mattress topper as promised - the cover was not not fitted on properly, slightly awry on each side. I am pleased with the topper though disappointed that I have not been able to find a... See more
Easy to order. Was kept well informed about delivery. Prompt delivery service. Happy friendly delivery driver. Best night sleep I have had in years. It really made a difference. Absolutely worth bu... See more
Company details
About Dormeo UK
Written by the company
Dormeo has been the home of a great night's sleep for over 20 years and has made a huge impact on millions of people all around the world. Dormeo has brought revolution to the sleeping industry and has educated consumers, who are now more aware that healthy sleep is one of the most important pillars of a happy and fulfilling life.
Dormeo’s values and mission are to provide optimal comfort where it is needed most, at home. A home in which you love to live. After all, sleeping is not only a biological need but is essential for well-being, health, and coping with everyday obligations.
DORMEO WEBSITE
200 night trial
LATEST SALES
Written by the company
Contact info
Wye House, 376 London Road, HP11 1LH, High Wycombe, United Kingdom
- 0800 625 0134
- customer.service@dormeo.co.uk
- www.dormeo.co.uk
4.1
Great
44K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Easy order prompt delivery
Easy order prompt delivery. Can’t believe what a difference it’s made to our nights sleep
August 24, 2026
From start to getting thetopper it was…
From start to getting thetopper it was a great experiance good telephone on ordering delivered on day stated good product.A great nights sleep zzzz
August 20, 2026
Ordered the wrong mattress topper
Ordered the wrong mattress topper. So helpful and straightforward organising a replacement and return.
August 24, 2026
The mattress topper is great
The mattress topper is great. Delivery time was longer than expected
August 26, 2026
Mattress came very quickly well…
Mattress came very quickly well oackaged. Lovely comfortable mattress good price very pleased many thanks. Recommend this company
August 21, 2026
Pillow is not as good as described
Pillow is not as good as described . You don’t feel the pleasure of sleeping on it. It’s just a hard peace of something. Do not recommend for people who like to sleep in comfort. Good for watching tv while in bed.
August 24, 2026
Good product as advertised very pleased
August 21, 2026
We still dont find it comfortable my…
We still dont find it comfortable my husband gone into other bed bevause he cant sleep on it
August 23, 2026
Unprompted review
Reply from Dormeo UK
Hello
Thank you for providing feedback on your mattress comfort issue. We regret to hear that you are not experiencing the expected level of comfort with your mattress. However, we want to assure you that your purchase may be covered under our 200-night comfort guarantee.
Under this guarantee, you have the option to exchange your mattress for a different model or request a return. Please contact our Customer Service team via email to customer.service@dormeo.co.uk for more information.
Payed £300 and they can't deliver on…
Payed £300 and they can't deliver on the day they say when phone to see what's going on have the phone put down on me disgusting Iif I was you i wouldn't bother with them
August 24, 2026
Unprompted review
Reply from Dormeo UK
Hello Peter
Thank you for reaching out to us on Trustpilot. We appreciate your feedback and are eager to assist you with your order. However, we were unable to locate your order details based on the information provided.
In order to better assist you, could you please provide us with any additional information you may have regarding your order? Please respond to our request for more information.
Quick delivery
Quick delivery, easy ordering service. Had a slight issue when delivery showed as standard instead of next day, but after a quick email all was sorted. Mattress is super comfy!
August 22, 2026
Great product
Very helpful and knowledgeable young man.
Knew exactly which one of your many products would be suitable for our needs
Delivery was quicker than expected and very friendly delivery person.
August 19, 2026
New Mattress
I placed the order on a Saturday and it arrived on the Tuesday. Absolutely excellent service.
August 22, 2026
Price I paid was dearer than…
Price I paid was dearer than advertised. Wasn’t for me. Was not told I had to pay to return.
Disappointed.
Terry Thistle
August 22, 2026
Reply from Dormeo UK
Hello Terry
Thank you for your review, we’re sorry your order wasn’t right for you. Regarding the return process, while our terms state that customers cover return cost for some product ranges, we offer assistance in organising returns without profiting from the fee.
If you'd like further assistance or have questions, please contact us at 0800 2248 361 or email customer.service@dormeo.co.uk with your order details. Our Customer Service team is here to help.
My mattress is super comfortable
My mattress is super comfortable
I had a good night sleep on my first time lying on my mattress
Delivery was very quick and packing easy to remove
Excellent product 👌
August 20, 2026
Love it
Love it. I have wasted money on cheaper, finaly brought this one well worth it much much better!!
August 20, 2026
We've ordered from Dormeo a few times…
We've ordered from Dormeo a few times always had first class service
August 22, 2026
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