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Dortech Direct Reviews 3,753

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often highlighting their ability to deliver excellent results. Many consumers also appreciate the competitive pricing and the overall value for money. The delivery service is frequently commended for its speed and efficiency, with items often arriving earlier than expected and well-packaged. The company's customer service is also noted for being helpful and responsive. However, some customers experienced issues with delivery, including delays, damaged goods in transit, or incorrect items being sent. A few people also mentioned receiving products that were past their expiry date or found certain cleaners ineffective for their intended purpose.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise products for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Users describe positive interactions with service. Many customers praise the fast service, good... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise items for being... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the great and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase of 5 cans. This time I used internally to remove plaster overspray/paint off internal Juliet balcony doors. It worked an absolute treat and with very little effort, basicall... See more

Company replied

Rated 5 out of 5 stars

Easy ordering & delivery arrived earlier than expected. Brilliant lifters my only complaint is as soon as I opened one of the boxes the latch to the box snapped off so now the box wont stay closed. I... See more

Company replied

Rated 5 out of 5 stars

We had mould in our shower, on the silicone around the base and in the grout. I had thought of covering it with plastic boards which were approximately £70 per sheet and quoted £400 to fit them. I... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Building Materials Store
  3. Construction Equipment Supplier
  4. Door Supplier
  5. Fire Protection Equipment Supplier
  6. Tool Store

About Dortech Direct

Written by the company

Dortech Direct Ltd

A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.

Our Product Range

  • Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
  • Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
  • Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
  • Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
  • Glass Balustrade Systems – Frameless balustrades for architectural projects.
  • Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
  • Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
  • Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.

Why Choose Dortech Direct?

  • Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
  • Premium Quality Products – Stocking materials from leading manufacturers.
  • Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
  • Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
  • Dedicated Customer Support & Expert Advice – Glazing specialists available.
  • Sustainability Commitment – Promoting eco-friendly construction solutions.

Who We Serve

  • 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
  • 🏠 Architects & Specifiers – Glass systems and architectural solutions.
  • 🔧 Builders & Construction Professionals – Premium materials for projects.
  • 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.

Our Mission

We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.

Contact Us

📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK

📞 Customer Support: 0330 128 12 12

📧 Email: sales@dortechdirect.co.uk

🌐 Website: www.dortechdirect.co.uk

Elevate Your Construction Projects with Dortech Direct's Premium Building Materials

Written by the company

Your Trusted Partner for High-Quality Construction Supplies
At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Advertised product at a low price but wouldn't honour it even though product was in stock and no suggestion that the price advertised was a mistake.

Dortech advertised a product I needed in stock at a low price, order was placed & paid for with courier delivery, then 4 days later (!) Dortech cancelled order with reason given 'due to severe price increases we are unable to supply'. The same product is now on sale at a significantly higher price, but they wouldn't honour the original advertised price.
No suggestion they made a mistake with the original price, so going to report to trading standards for misleading advertising.
Steer well clear of this store if you want a product delivered in a timely fashion at the advertised price, especially if the price advertised is significantly lower than the competition.

April 27, 2026
Unprompted review
Dortech Direct logo

Reply from Dortech Direct

We’re sorry that you’re unhappy with your experience. As previously explained via email, due to a sudden and significant increase in supplier pricing, we were unable to fulfil your order at the originally listed price. As a result, your order was cancelled and a full refund was issued promptly.

While the product is now available on our website at an updated price, this reflects the revised cost from our supplier. We appreciate this may be frustrating; however, as outlined in our Terms and Conditions, we reserve the right to cancel orders where pricing or supply issues arise.

This matter has been fully addressed, and the refund has been completed.

Rated 5 out of 5 stars

James R is an asset!

James R was brilliant, dedicated in helping, whilst very friendly and professional! Speedy response in helping me with a difficult customer! 5✨ James! Thank you!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Good!

Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the good fortune of dealing with Kimberley in customer services then I think you will agree that she is like a ray of sunshine on an otherwise cloudy day. Onwards and upwards Dortech Direct!!

April 27, 2026
Dortech Direct logo

Reply from Dortech Direct

We’re concerned to read your comments, as they do not reflect our records. Your order was placed on 1st April and was delivered the following day on 2nd April, well within the stated timeframe. Proof of delivery has also been provided to you directly.

Based on this, we are unclear as to the basis of your claim that the order was outstanding for 19 days. If there has been any confusion or you believe this relates to a different order, please contact us directly so we can clarify this for you.

Rated 2 out of 5 stars

Very poorly packaged spaghetti

Very poorly packaged so multiple rolls of foam tape loose in box had unraveled in to a spaghetti mess.
Frustrating when you have a job to get on with!

April 15, 2026
Dortech Direct logo

Reply from Dortech Direct

We’re sorry to hear about the condition your order arrived in. As discussed via email, this has been raised with our dispatch team and is currently under review to understand what went wrong and prevent it happening again.

We appreciate you bringing this to our attention and apologise for the inconvenience caused.

Rated 1 out of 5 stars

Not as good as advertised,

Not as good as advertised,

March 26, 2026
Dortech Direct logo

Reply from Dortech Direct

We believe this review relates to the product rather than the service provided. As this review has been left under our service performance, we would like to clarify that we are always happy to assist with any product-related concerns directly and would encourage you to contact us so we can help resolve any issues.

Rated 5 out of 5 stars

Metolux Metoset

Ordered Metolux metoset as it had good reviews and feedback online.
Very easy to use and work with and has filled the cracks in our wall.
Delivery was very quick.

March 24, 2026
Rated 5 out of 5 stars

Great

Updated from 1* to 5* as I reviewed the wrong company!

These guys were actually great - much cheaper than anywhere else.

March 24, 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you so much for updating your review and for the kind 5★ rating!

We really appreciate you taking the time to correct this, and we’re glad to hear you found us great value and a better option than elsewhere. Your support means a lot to us, and we’re pleased we could deliver a positive experience for you.

Rated 2 out of 5 stars

UPVC Cleaner

I bought this spray which was advertised as a cleaner for upvc. It was in fact a silicon spray to aid sliding doors and windows but had no effect on upvc. Probably fine for its intended purpose but useless as a cleaner.

March 24, 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your review.

We’ve checked the order details and can confirm that the item purchased was **Dortech Direct Silicone Lubricant Spray – 500ml**. This product is specifically designed and advertised as a lubricant, not a cleaner spray.

If you were intending to purchase a cleaning product, it’s possible there may have been some confusion at the time of ordering. We’re always happy to help clarify product uses before purchase to ensure you get exactly what you need.

If you’d like assistance selecting a suitable cleaner or resolving this further, please feel free to get in touch with us directly.

Rated 5 out of 5 stars

Superb company

Superb company to do business with they keep you informed from point of order to delivery of goods.

April 9, 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your wonderful 5★ review! We’re really pleased to hear you were happy with the service and that we kept you updated throughout your order. We truly appreciate your support and hope to work with you again soon.

Rated 5 out of 5 stars

Great price and products fantastic…

Great price and products fantastic service
Fast delivery great comms
RECOMMENDED. 5☆

April 8, 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your fantastic feedback and 5★ rating! We’re glad you’re happy with the pricing, products, fast delivery, and communication. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Rated 4 out of 5 stars

Good price and well packed product

Good price and well packed product - just what I needed. Slightly let down with delivery date - had not arrived 5 days after the date. So I rang up and the procust appeares two days later. Maybe order mislaid temporarily or you have been super busy. No probs either way. Will come first to you in future.Best wishes. Peter

March 20, 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you very much for your kind review and for taking the time to share your experience.

We’re really pleased to hear that you were happy with the price and packaging, and that the product met your needs. That said, I’m sorry the delivery didn’t arrive as expected and that you had to get in touch to prompt an update. We understand how important timely delivery is, and we’re working to ensure delays like this are minimised and communicated more clearly.

We appreciate your understanding and your generous comments despite the delay it means a great deal to us. We look forward to serving you again in the future and will do our best to make your next experience seamless from start to finish.

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