Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more
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A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.
We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.
📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK
📞 Customer Support: 0330 128 12 12
📧 Email: sales@dortechdirect.co.uk
🌐 Website: www.dortechdirect.co.uk
Written by the company
Dortech Direct, HD2 1FA, Huddersfield, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
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I waited a very long time for my order. The sealant jars were not in good condition, scratched and dented.
Dortech advertised a product I needed in stock at a low price, order was placed & paid for with courier delivery, then 4 days later (!) Dortech cancelled order with reason given 'due to severe price increases we are unable to supply'. The same product is now on sale at a significantly higher price, but they wouldn't honour the original advertised price.
No suggestion they made a mistake with the original price, so going to report to trading standards for misleading advertising.
Steer well clear of this store if you want a product delivered in a timely fashion at the advertised price, especially if the price advertised is significantly lower than the competition.

Reply from Dortech Direct
Very helpful on the phone and the items arrived promptly. Thank you!
James R was brilliant, dedicated in helping, whilst very friendly and professional! Speedy response in helping me with a difficult customer! 5✨ James! Thank you!
Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the good fortune of dealing with Kimberley in customer services then I think you will agree that she is like a ray of sunshine on an otherwise cloudy day. Onwards and upwards Dortech Direct!!

Reply from Dortech Direct
Very poorly packaged so multiple rolls of foam tape loose in box had unraveled in to a spaghetti mess.
Frustrating when you have a job to get on with!

Reply from Dortech Direct
Quick delivery
And we're cheaper than buying straight from the manufacture
Very good suction cup but bigger than I expected
Ordered Metolux metoset as it had good reviews and feedback online.
Very easy to use and work with and has filled the cracks in our wall.
Delivery was very quick.
Updated from 1* to 5* as I reviewed the wrong company!
These guys were actually great - much cheaper than anywhere else.

Reply from Dortech Direct
I bought this spray which was advertised as a cleaner for upvc. It was in fact a silicon spray to aid sliding doors and windows but had no effect on upvc. Probably fine for its intended purpose but useless as a cleaner.

Reply from Dortech Direct
Superb company to do business with they keep you informed from point of order to delivery of goods.

Reply from Dortech Direct
Great price and products fantastic service
Fast delivery great comms
RECOMMENDED. 5☆

Reply from Dortech Direct
Good price and well packed product - just what I needed. Slightly let down with delivery date - had not arrived 5 days after the date. So I rang up and the procust appeares two days later. Maybe order mislaid temporarily or you have been super busy. No probs either way. Will come first to you in future.Best wishes. Peter

Reply from Dortech Direct
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