dotmalls.com Reviews 

1 star is too much. I ordered the Sherum Cooling Ace 5.0. This thing is a joke. I would do better with a hand held fan. I should have known better. Shame on me.

This company is a complete scam. I ordered a $50 pair of glasses and received NOTHING. Support is useless. DO NOT DO ANY BUSINESS WITH DOTMALLS OR SURSELL.

The company is marketing glasses that will allow elderly people to be able to read without needing a prescription. And the glasses are made with titanium!!!! Scam company beware. Also known as Sherum. and Dotmall. STAY WELL AWAY

Purchased what was advertised as Air Conditioners, when I received the items they were nothing but desk fans, when I disputed the items it was requested that in order for a refund I would have to return the items, the cost of postage to return far outweighs the cost of the items, even though they did not work the company will not refund without a return, and they will not supply a return label. BEWARE!!!

Sports watch I ordered not accurate at all. Says returns no questions asked. Not true. Want me to ship back to China at my expense. Will not honor their products. Not buying anything more from them.

I ordered 2 bras designed for elderly ladies. The size I received is not what I ordered. The cup size is small and the material for the straps and under the cups is loose and flimsy. I wrote to the company asking them if I could return the items to the distribution center in Mississauga where it was shipped from. I was told 'No' it had to be returned to their manufacturing location in China AT MY EXPENSE. I considered this and thought throwing Good money after Bad wasn't an option. I wrote to them again informing them I would not be returning the bras but would ensure everyone knew about them.
DON'T BUY ANYTHING FROM THIS COMPANY!

Bras did not fit well at all. And when I inquired about return policy, I would have to pay $50 - $80 to return to CHINA!!!!!!!! This place is a scam !!!!!!

Misleading product description, difficult if not impossible return policy.
Hummingbird feeders gave a great description, but in reality they are just cheaply made of plastic. Absolute rip-off prices. And their order process says returnable within 30 days. However, when I emailed them the required notice, they said I would have to send them to China, $30 international shipping, plus they suggested insuring the package otherwise they could not guarantee receipt and in good condition. It is not logical for me to return them for a $50 shipping cost for a $100 purchase. Avoid this company!!!!!

No returns as stated. Have to send item to China for return. Sure you will get a refund. Postage is more costly than item.
THIS IS A SCAM AND DO NOT ORDER FROM DOTMALL.

Like everyone else, I regret not reading the reviews. The quality is extremely poor. Leather is paper thing and would break the first time you wore them. While they say they will refund if not 100% satisfied, when I contacted the company, they told me it would cost $80 to return the shoes to China and that cost is on me. I'm kicking myself for not researching more before ordering.

I was so relieved to find a company that provides wide width shoes that are nice and fashionable. Ordered two pairs. The sizes were wrong and could not get my foot in at all. The make was like from paper, very poorly made. I tried calling the company, leaving messages, no response. Sending emails and they came back. Wanting to send them back, no address could be found. I filed a dispute with my credit card company and reported them to the BBB.

The 2 pairs I ordered arrived much sooner than expected, given the tracking page said these were at a port in China with no date-range for delivery. However, these are really poor quality vinyl, cheap, the stitching of the pieces was very basic, not artisan, not professional stitching. Not worth my time to return these --- these are not the quality shown in the photos. But buyer beware. Don't fall for this.

The clasps on the shoes is risky at best. There isn't a way to securely fasten the shoes. They are very light, flimsy, and do not support the feet. Very disappointed in these. I regret not reading the reviews before I purchased these shoes. Waste of money.

Ordered their eyeglasses to enhance my ability to read small print and to assist in my farsighted eye problems. What I received was regular glass lenses with an extremely large bi-focal area. These glasses are a total waste. They were also supposed to block "blue computer screen" light emitted by monitor. Another failure! A TOTAL SCAM!!!!

I ordered this shoes from dotmalls
But I received the shoes which has defect in the strap. I sent them an email about this issue and wanted to return back the shoes, but they sent me an email and offered me to pay $8. I paid $54 for the very bad quality and defected shoes and I cannot find proper seller to return back the item
Here the copy of the mail I received:

"Dear customer,

We are glad you got the item but sincerely sorry for the problem.

According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging.

If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself.

Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $8.00 refund to you as a way to make up for this? It is more convenient for you.

Just a suggestion, if you insist on returning back, please send it to the following address:

Address: Room 906, R&D Complex Building, Baoyunda Logistics Center, Baoan District, Shenzhen, Guangdong Province, China
Zip code: 518102
Contact: SIbei Xiao
Phone No.:13692256065

Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible.

Have a nice day!"

As you read the mail, they wants me to pay the return cost. In USA retail company supply the returning labels and customers return the item without any cost.
Stay away from this company, they are scammer

This company took my money and told me I had to send the product back to China for a refund but it came from New York and went into a bank there. They offered me $8.00

Ditto to every single review. Offered me $10 or pay $50-$80 shipping costs to return the shoes that weighed about 2 lbs.

OMG horrible merchandise....well fool me once, as they say. Everything is 'on sale', because it's so cheap, and the catch is 'no returns on sale items'.

This company SUCKS!!!!!
Doesn't answer phone or emails. The car I ordered was twice the price. They had a return address on the box. It was a LIE.