Dotstay Reviews 30

Very professional approach of our Angel, by respecting customers needs. 5 stars, good job Dotstay team

I booked an online Angel Tour with Marco in Milan because I needed a place for me and my two friends and colleagues.
He was very helpful, he made us understood what were the best areas of the city and helped us negotiate the best deal.
Looking forward to moving into my new place :-)
Thanks Marco! Olga

I booked the 3-day tour with Federica and found the perfect apartment on the second day. All the apartments I saw met all the criteria that were important to me and Federica explained all details of the areas and apartments thoroughly. This experience made finding an apartment easy, especially as someone who has just moved to Milan and that has never rented an apartment before.

I had a very disappointing experience with Dotstay and would not recommend their services.

First of all, the contract is extremely one-sided and abusive. Hidden costs appear at the end of the stay, like cleaning fees that were never mentioned in advance, even though I paid agency fees that should have covered such services.

When we had issues during our tenancy, Dotstay was unresponsive and unhelpful. The washing machine had a clear defect, but instead of taking responsibility, we were forced to pay for the repair ourselves. To make matters worse, the air conditioning in the apartment never worked properly, and nothing was done about it despite our complaints.

Overall, Dotstay prioritizes profit over tenant well-being and transparency. I would advise anyone considering using them to read the fine print very carefully and to be prepared for extra costs and little to no support if anything goes wrong.

Overall great experience. We booked a day-long tour and roamed around Milan with two amazing ladies from Dotstay’s team. All the apartments met almost all of the criteria and the trip ended with successfully finding a rental apartment.

I had an excellent experience with Dotstay while searching for accommodation in Milan. Ms. Federica was incredibly helpful, patient, and professional throughout the entire process. She took the time to understand my needs, guided me through every step, and ensured I found the perfect place. Her dedication and support made what could have been a stressful process feel seamless and enjoyable. I highly recommend Dotstay, especially Ms. Federica, to anyone looking for a smooth and hassle-free house-hunting experience in Milan.

I had a great experience with my Angel Federica, who was very thoughtful and thorough with showing me all my options and especially, it was great that she took the time to help me think through my renting plan and current situation. That was a very appreciated highlight and something she didn't have to do. Now I have a beautiful apartment, perfect for my needs!

This experience has been truly helpful. The angels know everything there is to know about italiano renting and answered any questions my family and I had. Federica, my Angel, did just that, and I highly recommend her service.

After checking out 8 places through the 7-day and 3-day plans, I finally found an apartment I’m really happy with.
This was all thanks to Federica’s dedicated support. She never rushed me to make a decision during the tours, which helped me stay calm and focused. Since she is a true Milanese, she knows a lot about many different areas and gave me helpful advice on safety and nearby shops. I’m really grateful for everything.

I’m also thinking of using a cleaning service through Dotstay after moving in. Overall, I’m really satisfied with Dotstay in terms of the support and the chance to visit places in person.
*I gave one less star because I couldn't specify the viewing times during the 3-day plan, and that wasn’t clear on the site.

Federica is very helpful and assist with any questions or concerns. Her positive attitude and dedication make her a pleasure to work with

Moving can be super stressful, but Federica made the process much more manageable! I was able to find a place on my 4th tour. Make sure to have all your documents ready, thoroughly research areas that you want to live in, read all documents carefully, and you should be fine! I was quite dissatisfied with the bureaucratic details like the signing of documents and correspondence with the real estate agents. Aside from that, my agent herself was really helpful and made things a breeze.

I'd recommend using this platform if you just moved to Italy, can't speak Italian, and/or are not familiar with all the rental procedures.

I had an exceptional experience in the check out process with Federica. Everything went smoothly and it lasted exactly the time I was told.

Frederica is very helpful and easy to work with!

Federica is the best guide to show you around Milan.
Friendly, smart and speaks fluent English.

Very usuful to help me finding nice accommodations in Florence. Easy and friendly service!

I booked a tour in Milan and they helped me find a studio in a couple of days.
Totally recommended 👌🏼

Angel tour booked on Sept 6th
Angel tour started on Sept 9th
House chosen on Sept 10th
Checked-in to new apartment on Sept 13

Very efficient service, quite impressed really.

I booked a 1 day Angel Tour because I am moving from Oslo to Milan.
Federica was my angel and she has been superlative, very kind and a lot of advices regarding the house market in Milan.
She helped me with the bureaucratic stuff as well. I found a very nice studio apt.

Federica assisted me with all my check in and check out procedures and was extremely kind and very helpful.
Dot stay on a whole made sure I found the right home that matches all my needs.
Overall I would recommend dotstay as you will be in trusted hands :)