Outstanding service
Outstanding service provided by very knowledgeable and helpful staff. Would highly recommend. Rare to get a company as good nowadays.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
At Double Glazing Parts & Spares, we specialise in supplying quality replacement parts and accessories for uPVC windows and doors across the UK and beyond. With years of experience in the double glazing industry, we’ve built a reputation for offering reliable, affordable, and hard-to-find components, from window keys and handles to locks, hinges, letterboxes, and more. Our mission is simple: to help homeowners, tradespeople, and businesses find the parts they need to maintain, repair, or upgrade their existing windows and doors without the cost of full replacements. Whether you're fixing a broken window mechanism or updating your door furniture, our team is here to make the process easy and stress-free. Based in Ayrshire, we offer fast UK-wide delivery and can also ship internationally. For local customers, we’re proud to provide a personal touch. Every order is packed with care, and our team is always available to answer questions or provide guidance before and after purchase. We’re passionate about customer service, product knowledge, and offering great value. At Double Glazing Parts & Spares, we’re more than just a parts supplier, we’re your go-to partner for keeping windows and doors working their best.
Unit 1-2 Ladykirk Business Park, 9 Skye Road, KA9 2TA, Prestwick, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service provided by very knowledgeable and helpful staff. Would highly recommend. Rare to get a company as good nowadays.
Excellent service after having no luck with companies locally. Very quick to reply to my enquiry and guided me to the part that I required after seeing photo to confirm would fit. Easy payment and fast delivery. Item as expected fitted straight in with no hassle saving me probably quite alot of money. A pleasure doing business with them. Would definitely recommend.
Needed a New Door Lock for my French Doors as my old one was loose and broke and needed replaced. Wasn't sure kn size and how many Different variants there was on Door locks. Phoned up and was talked thru all the options and if I could send a picture and measurement of the keyhole etc. For which as one of the owners stayed not that far away from me popped by and checked and Even came with a few and Sorted and Paid for at an Excellent Price and Service I would Highly Recommend them and will use them again. One Happy Customer

Reply from Double Glazing Parts & Spares
Excellent service.
I had 3 window gearbox lock fail within a month on some 10 year old windows. I correspnded with DGS by email sending pictures off the lock style and was advised of the correct replacement parts. I ordered 1 off with new replacmen handles as well, to try it for fitting on the Friday, and received it on the following Monday, and it fitted perfectly. Ordered the other 2 the next Friday and received them on the Tuesday. My thanks to their team for helping me through the maze of selection of locks and handles .

Reply from Double Glazing Parts & Spares
Ordered a simple 900mm cill, to be delivered 2nd class post.
4 days later, no delivery, even worse, noone answers the phone.
A call to the parent company, Eurotrade, identifies the person responsible "is not in today". A company that doesn't understand the imperatives of the 21st century.
My project is delayed for one simple part, so not a company to do business with in my opinion.

Reply from Double Glazing Parts & Spares
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.