I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” e... See more
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I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... See more
Company replied
Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
Company details
Information provided by various external sources
We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.
Contact info
Telford Way, Cross Park, MK42 0PQ, Bedford, United Kingdom
- 01234 242724
- sales@windowware.co.uk
- windowware.co.uk
1.3
Bad
758 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I mistakenly ordered the wrong acoustic…
I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” even though we refused delivery and the package was never even opened.
In the past, this company was straightforward and honest, but now the process feels unnecessarily difficult and drawn out. It’s disappointing to see this level of service when a simple, unopened return should have been resolved quickly and fairly.
September 19, 2025
Unprompted review
A pleasure to deal with
I bought a part from Windowware, it was the correct make and correct size but sadly the wrong model. Windowware were a pleasure to deal with and they re-funded me in full. I have no hesitation in recommending them wholeheartedly.
February 7, 2022
Unprompted review
Super helpful
I needed a part delivering urgently and Louise sorted it for me no problem on next day. Really helpful staff and professional service, would highly recommend!
January 10, 2022
Unprompted review
Replacement Maco shootbolt keeps
I purchased Maco shootbolt keeps for a conservatory.
The products are high quality but inexpensive, and were despatched promptly. Did the job
Thank you!
May 16, 2020
Unprompted review
New delivery courier eta and tracking…
New delivery courier eta and tracking is none existent
March 1, 2020
Unprompted review
Prompt and efficient service
Prompt and efficient service, providing the item I was able to identify in accordance with the technical requirements, from the info. on the website
February 2, 2020
Unprompted review
Good selection and prices
We ordered replacement Trojan Sparta 2 window handles for our conservatory. The website is easy to navigate, they have a great selection at great prices. Fast delivery too.
October 13, 2019
Unprompted review
Pet Flap from Window Ware
I bought a large pet flap from Window Ware, I am very happy with my purchase, the website was easy to navigate, item arrived quickly. Five stars
October 11, 2019
Unprompted review
Paid for next day delivery
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
October 9, 2019
Unprompted review
Very helpful and fast service.
October 8, 2019
Unprompted review
Always Great Service Friendly Staff
October 8, 2019
Unprompted review
I have been using W.Ware or many years…
I have been using W.Ware or many years they are one of my prefferd suppliers
October 7, 2019
Unprompted review
Great customer service and competitive…
Great customer service and competitive pricing, would definitely use them again.
September 30, 2019
Unprompted review
Will use again
September 29, 2019
Unprompted review
Fast shipping, great quality
Live in the US.. shipping was quick! Product was packaged very well and arrived in perfect condition.
September 9, 2019
Unprompted review
Charged for next day delivery
Charged for next day delivery, received items 4days later!!
September 8, 2019
Unprompted review
Always fast delivery and good service…
Always fast delivery and good service pleasure to deal with
September 5, 2019
Unprompted review
Easy and efficient
September 4, 2019
Unprompted review
great product great service
August 23, 2019
Unprompted review
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