The response shown below to my complaint suggests that some people like the change. My wife and I don't agree. We will have to buy our coffee from another company now. Thank you for your feedba... See more
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Used to be absolutely lovely coffee, however I recently purchased a jar and it is absolutely disgusting. It leaves sediment in your cut and the taste is atrocious; I have tried about four cups out of... See more
I always purchase Douwe Egberts (DE) coffee and have never had an issue. However, a recent jar that I bought smells awful, tastes even worse and leaves some form of sediment at the bottom of the cup.... See more
Great coffee that I've been drinking for years, however, the new jars are totally useless and in accessible for people who have arthritis, peripheral neuropathy, and other issues with their hands... See more
Company details
Information provided by various external sources
Sara Lee/DE is one of the leading coffee roasters in the world and a major supplier of coffee systems and accessories for the workplace. Famous brands include Douwe Egberts (international brand), Maison du Cafe (France), Marcilla (Spain), Merrild (Denmark, Sweden).
Contact info
Netherlands
- www.douwe-egberts.com
1.6
Bad
102 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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This company are LIARS
This company are LIARS. They OWE me a refund for a measly amount and they’ve had me jumping through hoops for 8 MONTHS. Sending them pictures, codes, dates, proof of purchase.
January 31, 2021
Unprompted review
HORRIBLE!! Maxwell House Instant Cappuccino
Tweeted my disdain and received no reply... Very rude and poor customer service. We purchased the cappuccino maxwell house and it was terrible. Absolutely no froth or creamy taste ... I Have bought this regularly from Costco but now they have done something to it and it’s terrible .. not only does it look like old coffee that has been stood but it tastes terrible. I would not recommend this product.
August 7, 2020
Unprompted review
Awful coffee experience ......
So, there was a technical issue whilst trying to get a FREE SAMPLE …. They sent me a £10 gift voucher … BUT I had to spend £20 first to get the free postage otherwise it was £4. Then whilst trying to speak to the customer team, I was told by Callum to phone 0845 2711818 as it was a free number. Now I have an additional £3.50 to pay on my phone bill.
So to summarise, my free sample (which I did not get) has cost me £3.50. What an absolute joke of a company, total amateurs …….
August 29, 2018
Unprompted review
The best coffee ever!
June 14, 2017
Unprompted review
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