Downlights Direct Reviews 

869
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would thoroughly recommend Downlights Direct. When you phone a human being answers, when you message them they answer swiftly, and when they say they’re going to do something it’s done! Very reliabl... See more

Rated 1 out of 5 stars

I’ve ordered from this company on a next day delivery and no order has been received. No call, and no email or correspondence. Once I chased they advised they will send it and now nearly a month later... See more

Rated 5 out of 5 stars

Ordered 7 downlights and dimmable LED bulbs. Arrived promptly, and were well packaged. The lights are excellent quality,and look and work great. Bulbs too work well; they are very bright (brighter tha... See more

Rated 5 out of 5 stars

A company should be judged by by how well it resolves problems. I had an issue with a downlight that failed within its guarantee period. Phoned downlights direct who sent a replacement within a couple... See more

Company replied

Company details

  1. Lighting Store

Information provided by various external sources

Downlights (or down lights) are a modern and elegant lighting option which complement the décor of any room; recess mounted into the ceiling, they offer a discrete alternative to the traditional lamp shade or light fixture. Perfect for domestic or commercial use, downlights provide an unrivaled crisp, clear lighting ambiance. There are already thousands of different downlights available on the market and with the arrival of the more energy efficient LED downlights, there are now even more to choose from.


Contact info

3.7

Average

TrustScore 3.5 out of 5

869 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(869)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Called twice for pre-sales advice and got to speak to someone who knew their stuff both times without a problem. Ordered online - delivered the next working day. Recommended.

July 4, 2016
Unprompted review
Rated 5 out of 5 stars

Just what I wanted

Although I have not yet tried them I have fitted some on to my boat (which is what they are for) and they look excellent against the ceiling I have installed.

As long as they are bright as I expect them to be I shall be very pleased. I think actually I shall probably be buying more1

Mike Barlow

June 28, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

Arrived with 48 hours, I especially like the way I could track my
package live and leave messages for the driver.

June 28, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.
Website clearly detailed the product and dimension and the product arrived exactly as specified.
Ordered at 11am on Monday. Package arrived at 3pm on Tuesday.
Excellent text and email communication. Text gave me an hour window of when to expect delivery.
Excellent service all round.

June 21, 2016
Unprompted review
Rated 5 out of 5 stars

Good service

Phoned for technical advice, very helpful, ordered online and it was delivered the next day as promised.

June 16, 2016
Unprompted review
Rated 5 out of 5 stars

Great company

I have used DLD three times to buy Ansell iCage LED down-lights. Firstly, the product design and quality is superb. I needed to call DLD with queries. You get straight through to really helpful people, no automated menu which is the mark of a real customer orientated company. All of my deliveries were despatched on day of order and arrived promptly following day. What more can you say. 10/10

June 16, 2016
Unprompted review
Rated 5 out of 5 stars

Downlight

Good quality products and fast efficient delivery. Very happy with my purchase

June 14, 2016
Unprompted review
Rated 5 out of 5 stars

excellent service

This is the second time I've ordered from Downlights Direct and I've been very pleased with both the service and the quality of product.

June 7, 2016
Unprompted review
Rated 4 out of 5 stars

Great selection need to work on delivery speed

Have used this company many times for both my work place, home and rental accommodation. Good selection of product at competitive prices, one down side is their delivery speed is not as good as others. I buy all the time from different companies and most get items to me within 48 hours, this company takes about a week.

June 3, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look