Down To Science Reviews 154

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent wholesale supplier for good value kitchenware. It is very hard nowadays to find products like theirs where a reseller can still make a profit. Well done guys!

Rated 5 out of 5 stars

My item was delivered quickly, well packed for transit and even better than described. Saying I'm very pleased with the entire experience doesn't quite go far enough towards describing my satisfaction... See more

Company replied

Rated 5 out of 5 stars

I was looking for a reasonably priced portable bidet pan for a disabled visitor who was coming to stay for a while. I found the bidet on Amazon - good description with all measurements. Delivery was a... See more

Company replied

Rated 5 out of 5 stars

What an amazing company! The mug tree and matching kitchen roll holder are exactly what I was looking for. The price was very reasonable, they came well packaged and were delivered very quickly. I... See more

Company replied

Company details

  1. Kitchen Supply Store

Information provided by various external sources

Shop cookware, small kitchen appliances, cookers, home accessories & decorations, bathroom accessories & essentials. Fast despatch & delivery, secure payments, customer service excellence. Trade accounts, wholesale & export.


Contact info

4.8

Excellent

TrustScore 5 out of 5

154 reviews

5-star
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Rated 5 out of 5 stars

Great product surprised how sturdy and…

Great product surprised how sturdy and well built it was. Easy to set up and easy to use.

April 21, 2020
Unprompted review
Down To Science logo

Reply from Down To Science

Thank you for providing such feedback. This is the level of service that we aim to offer our customers.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery even during COVID-19 pandemic

April 16, 2020
Unprompted review
Down To Science logo

Reply from Down To Science

Thanks a lot for your review! We hope to deal with you again and have the chance to provide an even better service.

Rated 5 out of 5 stars

Great Seller

Easy and simple online order, delivery arrived before expected. I’ll definitely buy again from “Down to Science “

April 15, 2020
Unprompted review
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Reply from Down To Science

Thanks again for your support! Our whole team truly appreciates it!

Rated 5 out of 5 stars

Great service

Great service, quick delivery, great prices

April 13, 2020
Unprompted review
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Reply from Down To Science

Thank you very much for your review! We greatly appreciate you taking the time to leave feedback.

Rated 5 out of 5 stars

JUST PERFECT

January 10, 2020
Unprompted review
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Reply from Down To Science

Thank you for taking the time to leave us a review! Your support is greatly appreciated!

Rated 5 out of 5 stars

Excellent service

Kept fully informed through buying and delivery process. Good value for money product

December 3, 2019
Unprompted review
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Reply from Down To Science

Thanks for shopping with us and taking the time to leave a review!

Rated 4 out of 5 stars

I like this bowl very much

I like this bowl very much. My only complaint being that the bottom of the bowl is quite a bit narrower than the top, making it a little difficult when washing large dinner plates. I'm a hands-on person, no w/up machines for me.

December 3, 2019
Unprompted review
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Reply from Down To Science

Thanks a lot for your review! We hope to deal with you again and have the chance to provide an even better service.

Rated 5 out of 5 stars

Customer Service at its best

Great Service
Quick delivery
Great Price
Brilliant Product

September 23, 2019
Unprompted review
Down To Science logo

Reply from Down To Science

Thank you for providing such feedback. This is the level of service that we aim to offer our customers.

Rated 5 out of 5 stars

Malowmine bowl- perfect for snacks.

I recently purchased a malowmine bowl. It arrived well packaged and in good time. Just as described and excellent condition.

July 11, 2019
Unprompted review
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Reply from Down To Science

Thank you very much for the review! We are happy that you were satisfied with your purchase and hope to deal with you again.

Rated 5 out of 5 stars

Down to Science : Portable plastic bidet which fits on lavatory.

I was looking for a reasonably priced portable bidet pan for a disabled visitor who was coming to stay for a while. I found the bidet on Amazon - good description with all measurements. Delivery was as promised, the bidet was as described and my guest was very satisfied. Would recommend Down to Science any time. 10/10!

May 23, 2019
Unprompted review
Down To Science logo

Reply from Down To Science

Thank you very much for the review! We are happy that you were satisfied with your purchase and hope to deal with you again.

Rated 3 out of 5 stars

A helpful attitude once the situation was clarified

A glitch on the Internet caused me to duplicate my order. I notified Down To Science that the error had occurred but, despite that being well before the package was with the carrier, they offered to allow me to return the parcel for a price.

To add insult to injury, Hermes, the carrier, having notified me that the first parcel would be delivered within a specific time window on a Thursday, then changed that to they'd had a problem and it would be delayed. They then recorded both packages delivered, at completely different times, on the Friday, when the second one was not, in fact, delivered until the following day. On both occasions, the parcels were just left on the doorstep, one in the rain. Their evidence of delivery for the second parcel was an absolute lie. While they showed the correct location for delivery, the picture of the delivered parcel was mysteriously just a blur. The second package eventually arrived the following day, although the untruthfully recorded delivery tracking details were not changed. I can see how buyers and sellers might fall out with such action by a delivery company.

Now however, having checked the circumstances surrounding my order, DTS have offered a free return and a full refund for one of the parcels.

The parcel is en route to them and they have issued the promised refund.

May 18, 2019
Unprompted review
Down To Science logo

Reply from Down To Science

Thanks for your order and review! We apologise for the bad experience you`ve had with the courier company. We hope to have the opportunity to deal with you again in the future.

Rated 5 out of 5 stars

Cupcake tin

Arrived quickly very please with baking tray so I ordered another

April 27, 2019
Unprompted review
Down To Science logo

Reply from Down To Science

Thank you very much for the review! We are happy that you were satisfied with your purchase and hope to deal with you again.

Rated 5 out of 5 stars

Great product

Great product, quick delivery. Brilliant will be back
Thank you

April 24, 2019
Unprompted review
Down To Science logo

Reply from Down To Science

Thank you for taking the time to leave us a review! Your support is greatly appreciated!

Rated 5 out of 5 stars

Happy

I’m very happy with them.

April 16, 2019
Unprompted review
Down To Science logo

Reply from Down To Science

Thank you for taking the time to leave us a review! Your support is greatly appreciated!

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