DPH Removals&Storage Reviews 

358
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for providing an outstanding and stress-free service from start to finish, with staff highlighted for professionalism, efficiency, and helpfulness. Reviewers also frequently mention the teams' polite, friendly demeanor and their willingness to go above and beyond. Many customers appreciate the careful handling of their possessions, with teams protecting items and strategically maneuvering them. Punctuality is consistently noted, with teams arriving on time and working hard to ensure a smooth transition. Specific helpful actions, such as positioning furniture in the right rooms or assembling items, further demonstrate their commitment to customer satisfaction.

What people talk about most

Service

Customers had positive experiences with service, consistently describing it as efficient, friendly, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their politeness, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish our move was stress free. Aiden Ben and Kieron were fantastic, nothing was to much trouble, they were hard working , polite no bad language even when taking amongst themselves. T... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from the start. Gave us options of move on the day or use storage facilities. The three chaps on the day were great, efficient, methodical, patient & polite. Covered ca... See more

Rated 5 out of 5 stars

Everything went smoothly from loading up to unloading into my new home. Great team very friendly and professional. Thanks guys. Adele and her college in the office were usually there to answer the p... See more

Company replied

Rated 5 out of 5 stars

From start to finish great service, the guys arrived on time and in a very positive mood, ever though they had come a long distance and tackled the M25 on a Monday morning !. Very efficient, friendly... See more

Company replied


Company details

  1. Shipping Company

Written by the company

DPH Removals Boston, Lincolnshire provide home and office removals, packing services and vehicle transportation in Lincolnshire, UK and Europe.


Contact info

5.0

Excellent

TrustScore 5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(358)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. I was calling from Texas to arrange for a move of a few things here. Highly responsive and my mum said they were great when packing the items. Highly recommend!!

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

Service spot fantastic!!!!!!!

I would highly recommend this company from Deborah coming to quote (lovely lady) to the team arriving at my house lovely men from start to finish nothing was too much trouble very professional with a personal touch can't thank them enough thanks guys !!!!

February 3, 2022
Unprompted review
Rated 5 out of 5 stars

Trust the professionals

From start to finish, the team at DPH were professional, supportive and empathetic when moving date just before Christmas did not happen as planned through no fault of theirs. If you are thinking of moving house in the near future, I can wholeheartedly recommend you put your trust in them to deliver a professional, friendly service.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service, thoroughly recommend

This firm was recommended to us, and our experience was flawless from start to finish. Super professional, highly experienced team. Excellent communication, very helpful and reasonably priced. Highly recommend this company.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Cannot recommend this company highly…

Cannot recommend this company highly enough. Absolutely outstanding Customer Service from our initial telephone enquiry with Debbie and the 2 removal men were fantastic and made the whole experience stress free, very professional indeed. Wouldn’t hesitate in recommending them and would most definitely use them if required again in the future. Thankyou so much to DPH REMOVALS & STORAGE.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

The best !

What great service ,so helpful,the lads were a pleasure to have around ,great care taken with our furnishings ,and so kind when making the delivery .from start to finish they are the best ,including our initial contact with Deborah thank you all so much!
Jan & Pete

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Professional, reliable, contactable and competitive rates.
It was a big move for us - from Lincolnshire to Scotland - and we didn't know any removal firms in the area. We found DPH online and read all the reviews and I can agree with all the five star ones. If we still lived in Lincolnshire we would definitely use them again.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service! I have used DPH Removals on several occasions and always been happy with them.

They are friendly, easy to talk to people who get on with the job. No messing, no problems. Great company!

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

DPH…OUTSTANDING

The team were brilliant throughout, very helpful, polite, knowledgable in their trade, professional and careful with our possessions. In short, they made what could be a stressful experience, a relaxed and very successful transition to our new home…outstanding.

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

We have just moved to france from …

We have just moved to france from boston lincolnshire and DPH were a very professional company and provided a very proffesional service and definitely would use them again.. could not fault any of the service that they provided .. and great value for money..

October 28, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic!

An excellent company who helped me to move into my new home. The removal men turned up promptly at 9am and were very efficient at loading the van. They communicated well with me and even helped me to pack some things I hadn't had time to pack. They were left pretty much by themselves to unpack the van at the new house as I had to fetch my son from school and the dog from the kennels. I got back to find everything in the right place and my washing machine and dishwasher plumbed in! Fantastic service and they helped to make a potentially stressful day go really smoothly. Highly recommend.

October 21, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DPH carried out a removal for my daughter. The two young men were pleasant and helpful enough. Unfortunately due to moving to a new house she had to wait for the building inspector to pass the house. This was done at 15-15. In the VERY SMALL PRINT of her contract it stated there would be a £70 key charge plus VAT for every hour after 14-00. My daughter phoned the DPH office and queried this charge. She was abused and shouted at down the phone making her very upset. THEY THEN REFUSED TO UNLOAD THE REMOVAL VAN UNTIL THEY GOT PAID - BLACKMAIL obviously not a reputable company. But let me point out that on looking at their web site there is a mention a key charge after 14-00 but it is £45 plus VAT - Are you confused or are they con merchants The removal people also damaged one piece of furniture but denied it.

I had replies when posting on the local social media, and I have discovered several people have had horrible experiences with this company. I am surprised that the owner of this removal company does not pose in pictures wearing a Stetson Hat, Boots and a Gun Holster then we can see him for what he is a COWBOY. As for his terms and conditions you really have to hunt for them on the web site, when I finally found them it stated £45 after two o clock not the £75 charged. What person moves house in a house chain, has to wait for completion, it usually takes most of the day. A charge for unloading after 14-00 hours is taking the mick - literally - do not use these firm

October 9, 2021
Unprompted review
DPH Removals&Storage logo

Reply from DPH Removals&Storage

Our terms and conditions are made very clear from the initial quotation. These conditions are not hidden and prior to booking your removal, we ask that you read, understand and sign our acceptance form which has a box for you to tick to confirm that you have read and understood these terms. I have a copy of the signed acceptance which your daughter has clearly ticked and I find it very difficult to comprehend given that your daughter works in the legal profession that she did not actually read the information provided. This system has been used by us now for many years without any problems. As for not unloading the van, this is also a common practise as payment is due on delivery and your daughter had stated when she phoned the office that she did not want to pay the additional key waiting charge. I feel on this occasion that your frustration is being taken out on the wrong people as we are not responsible for delays in the completion process on the day of your removal. This delay cost us extra in wages which is exactly why we implement the key waiting charge. As for the alleged damage, I find it very coincidental due to the circumstances of the day, that you were stood waiting for the said piece of furniture to be unloaded off the van to point out a small chip on the back bottom edge of a mirrored set of drawers. Especially after proudly telling us on the day that all of your daughter's furniture was bought as seconds. As stated in our e-mails addressing your concerns, I still stand by that I did not once raise my voice or was abusive to your daughter as I was with another customer. You were not actually on the end of the phone so I find your account very misleading. The only aggression shown was by yourself making threats about coming to my yard to 'put me down hard'. This was said repeatedly in front of my son who works for me and he had to ask you to refrain. We have been in the removal business for many years and are proud of the professional service that we maintain which is reflected in our reviews. We are disappointed that on this occasion we have received a scathing review which we feel is unwarranted and could have easily been so different if your daughter had actually read the T&C's as she indicated that she had.

Rated 5 out of 5 stars

I can't recommend this lovely friendly…

I can't recommend this lovely friendly company enough! Very helpful and understanding at what was a really stressful time ! My second move with them and even now I'm not local I would definitely ask them to move me again ! Thank you Deborah, Debbie, Rob and Aiden 😊

October 5, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look