DPSB.co.uk Reviews 38

Dave at DPSB was extremely helpful and responsive when I was going through the process of buying a new printer. Gave me a great quote and was keen to win my business. Based on my experience I will definitely be buying from them in the future.

DPSB have a wide range of products at the best prices and their customer service is admirable - quick, efficient and helpful. Highly commended.

I would like in particular to single out Andy Wright who has given me a level of service which one could only call exemplary. His patience and attention to detail and the customer is first rate. Much appreciated. Six stars.

Our company recently purchased a HP Printer/paper/ink and extended warranty. Andy Wright gave excellent customer service. I was kept informed of when I would receive the delivery down to the exact hour. Andy also followed up to see we were happy with our purchase!!
We are happy with the printer....just need to put it to the test!!

Dave from Dpsb went above and beyond to get a scanner to me in an emergency and couldn't have been nicer or more helpful!
Good selection of kit, fair prices and great staff!

After hitting a brick wall with Epson, we reached out to our initial purchase contact, Dave Harrison from DPSB, who has shown nothing but professionalism and excellence in customer care towards us. Thank you to DPSB, even outside of warranty, we have been assisted and reassured through a repair solution, with our hands held throughout the process.

We initially purchased our product through DPSB in 2019, which again was a silky smooth process with DPSB going above and beyond to assist us in ensuring we were making the right decision. Still, 5 years later, we have been shown full respect and continue to receive outstanding customer satisfaction.

I would have no hesitation whatsoever in recommending or purchasing through DPSB again in the future.

Eoin Coull
Laboratory and Systems Manager
Gillman and Soame

Ignorance seems to be a running trait in the company when it suits them. Thats OK my money can go elsewhere. How times have changed.

Ordered some large A2 photopaper one evening with standard shipping, arrived within the next day at lunch time, fantastically packaged and great service.

Would use again and highly reccomend.

Dave Harrison sold us faulty Printer £10.000 we asked him to help us to resolve problem but he refused. dishonest company

Ordered EPSON projector and it arrived within days after placing the order. Received an initial acknowledgement e-mail from Dpsb confirming my order, and after sales help on registering the product's guarantee. Would recommend Dpsb and extremely pleased with the service received - thank you.

I am veteran on this site I am so happy with service I have received

i have been using DPSB for almost 10 years and always found them spot on and by far, best value. The only time they got an order wrong they sorted it out same day. cant ask for better than that.

Amazing Company and Service -
They helped me buy my first large scale printer to start my business in 2016 and now buying another this year, 2020. I would recommend to anyone :-) thank you!

I’ve bought all my fine art paper for printing my art work through Dpsb for quite a few years. They are often the best value especially when you factor in the free postage (which also covers Northern Ireland unlike many places). The delivery takes a wee bit longer when it’s selected as a free option, however it’s still pretty fast considering. I would highly recommend Dpsb! Great company to deal with.

Avoid like the plague, I bought a large scale printer over a month ago, I have contacted support (and Daniel Spooner/Gary Crawley) on the phone and email over 7-10 times to buy a few 36" printer rolls and they completely ignore your emails and when you speak to someone on the phone they never return your calls, shocking customer services!

>>Response to Ileen
Hi Ileen

I received your Trustpilot which still doesn't resolve my issue with you guys!

All I did is I bought a printer from you and wanted to buy some 30m rolls, Dan mentioned he can send some samples if I wanted to which I agreed, 4 weeks later still waiting.

I asked him to send me the price of a 36" roll gloss vinyl so I can make a purchase anyway and I got ignored. I then followed this up via a call and I never received feedback.

Telling me you guys are busy for those 3 days for an exhibition it is not acceptable as I have been calling and emailing for over a month!

If Dan didn't want to speak to me or send me the samples and quotes that's fine just let the customers know!

Then I decided to email Gary (which previously spoke to once), he again ignored my emails.

It just feels like you guys are very quick to sell a printer and do not give a c**p about aftercare and further consumable sales.

Very disappointing
Alex

I bought An Epson p5000 printer off DPSB which cost me around £1500. I went to use the machine and found it had a fault. So I called them, they have no technical department that could help me and gave me a number for Epson that never connected. I also emailed them a few times and called them explaining my problem, they never replied to my emails. I tried for 2 weeks to sort the machine out trying different things to get the paper feed to work. As I kept getting 'paper feed error'
In the end one of their competitors Colourbyte who I bought the roll of film off helped me out by talking me through the problem and then gave me the right information to resolve my problem as we couldn't fix it - They told me to email Epson Technical dept and I did and now I have an engineer coming tomorrow, 2 days later.
Why didn't DPSB tell me this in the first place? They wasted 2 weeks of my time. No after service and no communication. Poor effort!

useless company, took an order for a product that was out of stock, didnt advise me, just sat on the order for a week, till i chased. left me with no way of printing for 3 days and then have taken their time in refunding the money. I wont be using them again and would advise you to avoid at all costs