Dream Doors Ltd Reviews 

1,094
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional fitters who complete kitchen renovations efficiently while keeping workspaces tidy. Homeowners are extremely pleased with the high quality of materials, beautiful new worktops, and the stunning results of their makeovers. Some reviewers were not happy with communication breakdowns, project delays, and lengthy waiting times for finishing touches. Other consumers reported encountering defective products, broken mechanisms, or unhelpful customer service when attempting to resolve issues. A few individuals also noted missing items or incorrect door specifications discovered during the installation process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as welcoming, highly... See more

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultation... See more

Product

Clients share positive opinions on product quality, noting that the new doors and worktops feel solid and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb workmanship... See more

Customer service

People report ambiguous experiences with customer service. Many reviewers praise the immediate communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We chose Dream Doors Kitchens for a kitchen facelift after reading positive reviews and were very pleased with the service. Simon, Director of Dream Doors Canterbury, clearly understood our requiremen... See more

Company replied

Rated 5 out of 5 stars

We chose Dream Doors Kitchens for a kitchen facelift, over 20 doors, and are extremely pleased with the result and service. Dream Doors Chester and Wirral, Collette and Brand, clearly understood our... See more

Company replied

Rated 5 out of 5 stars

Dream Doors refitted our kitchen with new doors and worktops. The new doors are very good quality, solid, and with soft close for the cupboards as well as the drawer fronts. The kitchen fitter worked... See more

Company replied

Rated 5 out of 5 stars

From our initial contact and meeting, through to quotation, installation and final visit we can't praise Dream Doors at Norwich high enough. The team gave fantastic service and advice and couldn't do... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Kitchen Supply Store

Written by the company

Dream Doors was established 20 years ago with a unique proposition to replace kitchen doors and worktops. Our award-winning service has helped us grow into a trusted brand with over 90 local showrooms nationwide. To this day, we continue to provide the same service, along with high quality kitchen appliances from stylish brands, such as Neff and Bosch. As kitchen experts we provide designs and finishes from the most modern to the more traditional styles and colours. A Dream Doors Kitchen can save you up to 50% less than a new fully fitted kitchen, by simply replacing the doors and worktops. Contact us today to start your journey on a new dream kitchen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,094)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Enfield Showroom Team Matthew, Molly and Ethan were attentive, came up with good ideas and nothing was too much trouble. Allowed us to have samples at home to help decide colour and door style. Fitters Joe and Andre were professional and involved us whenever an option or decision existed to seek our view and approval. Also identified improvements whilst job ongoing which further enhanced the finished kitchen. Showroom team kept in daily contact in personal visits or via telephone to ensure we were happy and all progressing as expected, in addition to managing the fitters. Since completion Dream Doors have returned to sign off the job and remedy one very minor detail as well as do a small additional job at our request. Really a pleasure to get work done that not only meets but exceeds expectations.

September 16, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Gary,

Thank you for sharing your review of Dream Doors! This is brilliant to hear; we are so proud that you describe our service as excellent from start to finish with great professionalism and guidance, with the overall job exceeding your expectations.

Thank you,
William

Rated 5 out of 5 stars

A beautiful new kitchen

We are extremely pleased with our new kitchen. Chris and the team were very communicative and helpful throughout the process.

August 26, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi David,

Thank you for sharing your review of Dream Doors! It is brilliant to hear you found our communication to plentiful and helpful.

Thank you,
William

Rated 5 out of 5 stars

Fantastic transformation and workmanship

We are delighted with our kitchen transformation. The guys did such a great job, they are professional and hardworking and know exactly what needs to be done. They work to a high standard to ensure you are satisfied with the result. I would highly recommend them.

September 23, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Amanda,

It is great to hear that you are delighted with you Dream Doors kitchen transformation! Thank you for taking the time to share your kind review highlighting the quality and high standards of the job delivered. Thank you for your recommendation!

Kind regards,
William

Rated 5 out of 5 stars

Perfect match to our existing kitchen

We used the Stonehouse showroom to replace a freestanding fridgefreezer with a built-in one. This entailed the removal of some existing cabinets and the manufacture of additional ones.

We had a very good showroom experience - we were advised to take in one of our existing cupboard doors (the firm that had fitted our kitchen a few years ago was no longer trading) and we went through a comparison against a number of samples and were thrilled to find an identical match. We were also able to choose the appliance from in showroom catalogue.
Next a survey was taken to make sure that the right cabinets and fronts were supplied and the fitters new exactly what they were doing.

On fitting day, the fitters were highly competent and considerate, taking extreme care to protect a new kitchen floor we'd had laid! As part of the job, they also cut down the height of our existing plinths which no longer fit due to the new floor.

We had a very short delay with the delivery of one new section of plinth but the showroom communicated to us really well throughout about the delay, and a fitter came back and fitted it inside a week of the main fit.

Would recommend this company highly.

August 14, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Christopher,

Thank you for your review of Dream Doors! It is excellent to hear that you had a very good showroom experience and found our fitters to be highly competent and considerate. Thank you for your recommendation!

Kind regards,
William

Rated 5 out of 5 stars

Dream Doors superb for your kitchen

Dream Doors were superb from the moment we walked into their showroom until the moment their wonderful workforce completed their final fitting.
Nothing was too much trouble.
The quality of the goods was excellent and the attention to detail was spot on.
We cannot recommend Dream Doors highly enough.

September 18, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Sandra,

We really appreciate your recommendation of Dream Doors, thank you! It is excellent to hear you found our products and attention to detail to be excellent and spot on!

Thank you,
William

Rated 1 out of 5 stars

Stay away from dream doors south east

Do not use Dream Doors South East London. I engaged them to change my worktop through a male staff who identifies as the business owner of dream doors southeast in February 2024 and within weeks the leaks started with the boards raising and separating from the worktop. They send someone to repair the leaks but the leaks persists. The leaks have caused damage to the sink, the under-sink cupboard, and surrounding areas. To make matters worse, the warranty certificate I was given contained wrong information, adding further confusion and mistrust since October 2024. Most recently, Checkatrade denied that Dream Doors South East London was a trader on their platform, despite clear evidence that they are listed. My experience has been one of substandard workmanship, poor accountability, and misleading information.

September 23, 2025
Unprompted review
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Reply from Dream Doors Ltd

Thank you for your review,

We're sorry to hear you've had a negative experience. Ensuring high quality workmanship and customer service is very important to us. Head office is looking into the issue and hope to resolve it promptly.

Thank you,
William

Rated 5 out of 5 stars

First Rate

Plenty of choice. Chris was very patient & informative during the planning.
Excellent quality and fitting was exceptional.
All completed within 3 days.
First rate service throughout.
Not the cheapest but as the saying goes - you get what you pay for.
Would certainly recommend.

September 18, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi,

It is great to hear that you found Dream Doors to be excellent quality with exceptional fitting and service. We really appreciate your recommendation.

Thank you,
William

Rated 5 out of 5 stars

Dream doors Shirley

Dream doors Shirley. Just had kitchen revamped. Delighted with the finished product. Our fitter, Aaron is amazing! So talented and his attention to detail is outstanding. Every evening he left the kitchen spotless as well. I would highly recommend Dream doors!

September 9, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Helen,

Thank you for your review of Dream Doors! We appreciate you sharing your experience and are so glad to hear your praise towards our fitter and his outstanding attention to detail. Thank you for your recommendation!

Kind regards,
William

Rated 5 out of 5 stars

Would thoroughly recommend

Alan the director was excellent. Project managed everything well. No problems, only solutions. Matthew the kitchen fitter was highly skilled and hard working. Would thoroughly recommend!

July 17, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Alisa,

Thank you for taking the time to share your review of Dream Doors. We are very proud to hear that you would recommend Dream Doors and to hear that you found our team to be excellent and your praise of our fitter of being highly skilled and hardworking.

Thank you!
William

Rated 5 out of 5 stars

Excellent work men and excellent…

Excellent work men and excellent product. On time and on schedule

September 9, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Mrs Williams,

Thank you for sharing your review about Dream Doors! It is fantastic to hear you found our workmanship and product to be excellent and all work on time as scheduled.

Thank you,
William

Rated 5 out of 5 stars

Exceptional from start to finish

Good work, lovely people.
I am thrilled with the result.
Simon's work as the fitter was lovely to watch.
Sarah in the Office could not have been more friendly and helpful.
Highly recommended.

August 4, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Michael,

Thank you for your review and recommendation of Dream Doors! It is excellent to hear that you found our team to be friendly and helpful.

We appreciate it,
William

Rated 5 out of 5 stars

Dream Doors Shirley

Dream Doors Shirley
Mandy was very helpful.
Arron the fitter very polite excellent workman ship
Very happy customer.

September 10, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi,

Thank you for your review! We are proud to hear that you found Dream Doors to be very helpful with excellent workmanship.

Thank you!
William

Rated 3 out of 5 stars

So bad it’s funny.

Ordered kitchen came when stated , the joiner was excellent in installing the kitchen cannot fault him one bit … then we needed 3 handles and one hinge for the cupboard above the cooker to finish it , then the fun began . Paid half the money then he asked for the rest with only the 3 handles left to fit so we paid right in front of him there and then with bank transfer.
Said he didn’t receive it we showed him screenshot of payment , he sent a text later that night saying he still didn’t receive money sent screenshot saying paid another text came saying he still didn’t receive said it must be problem at our end ,texts coming at 8.30pm saying he didn’t receive money,my husband phoned the bank said it has been sent , again another text saying still not got it , 4 texts later he responds saying it went to another account so fault was his , no apologies for harassing texts just kept making out it was our end .Asked about handles said there ordered gave a date to fit no one turned up no text to say sorry or another date organised, communication is shocking!! I text again asking for date for handles again we wait in no one arrives , I text again no response don’t know wether he’s ignoring us or just can’t be bothered replying. I message again said his son will be out to fit 3 handle and hinge oh I forgot about 2 screws to be fitted to socket as socket was moving , son came out without the handles said he couldn’t fit hinge as never done it before and had to phone electrician on how to make screws fit 😂😂😂😂
So 5 times we have waited in and no joy , again someone was ment to come today and never turned up and no text to say sorry .
So my husband has bought the handles himself and will fit them, the sales person you can talk the talk but you can’t walk the walk ,
Communication is shocking and can’t take responsibility for anything that goes wrong , it’s always someone else’s fault.
Had to take half the rubbish away ourselves didn’t even come back to ask how kitchen is or anything, once he had the money that was it!!
No interest now he has the money .
In hindsight now I wish I’d have kept rest of money until last 3 handles , 1 hinge , 2 screws was fitted.
Lack of communication
Having to chase it up all the time
The waiting in and no one turning up

September 4, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Mrs H,

Thank you for your review, we appreciate all types of feedback. We're sorry to hear that you've had a negative experience. We would like to launch a investigation from head office, to aid with our investigation we have requested your contact details via Trustpilot.

Thank you,
William

Rated 5 out of 5 stars

We chose Dream doors because they were…

We chose Dream doors because they were a company that could refurbish our kitchen.
Right from the start they treated us with professionalism and care and we're able to meet all our needs. Their workmen carried out the with the up most care and exceeded all our expectations. We were more than pleased with the outcome and as such have transformed our kitchen.
Special thanks to Mandy and Dan.
Thank you Dream Doors.

July 9, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Andrew,

Thank you for your review of Dream Doors! It is excellent to hear we exceeded all your expectations and to hear that you were more than pleased with the transformative outcome! Thank you,

Kind regards,
William

Rated 5 out of 5 stars

From quotation to completion I was…

From quotation to completion I was given professional service.

July 16, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Mrs Khosla,

Thank you for your review of Dream Doors and your praise of our professional service from start to finish.

Thank you,
William

Rated 5 out of 5 stars

Phil and Martin did a superb job…

Phil and Martin did a superb job fitting our kitchen and floor . Top people

August 20, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Alan,

Thank you for your review of Dream Doors! It is great to hear you found our work to be superb!

We appreciate it, thank you.
William

Rated 5 out of 5 stars

Really great family business with good…

Really great family business with good customer service and excellent fitters
Who were respectful clean and tidy. Always on time. And went out their way to make sure everything went smoothly.
Well done dream doors in Taunton
Debbie Robertson

August 8, 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Alex,

Thank you sharing your review of Dream Doors! We really appreciate your kind words and are proud to hear you praise our good customer service and excellent fitters.

Kind regards,
William

Rated 5 out of 5 stars

Great experience end to end

Great experience end to end. From website, show room, home visits & installation. All staff excellent. We had 16 kitchen doors/drawer fronts replaced. Highly recommended.

August 18, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Sarah,

Thank you for your review of Dream Doors! It is brilliant to hear you call our staff excellent and to hear that you had a great experience end to end. Thank you for your recommendation!

Kind regards,
William

Rated 4 out of 5 stars

When's it coming?

An easy process from visiting, choosing the design abd prompt visit to our home for measuring up. The fitters were considerate, polite and extremely professional. We were very pleased with the finished job.
Our only criticism was not being kept informed of delays in a start date. I didn't mind having to wait a few weeks longer than promised but a courtesy call would have been appreciated instead of me having to chase. And would have allowed me to make plans without wondering if my kitchen would be fitted that week. But having said that the workmanship was superb.

August 11, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Lynda,

Thank you for your review! It is great to hear that you found the process easy and extremely professional. We are proud that you are very pleased with the finished job! Thank you for your feedback, we will certainly take his onboard.

Thank you,
William

Rated 5 out of 5 stars

updating …

very helpful when picking style of doors, for new kitchen. and great team of fitters.

August 13, 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Sue,

Thank you for sharing your review of Dream Doors! It is excellent to hear that you found us very helpful!

Thank you,
William

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