DreamLease Vehicle Leasing Specialists Reviews 

662
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers praise the staff for being exceptionally helpful, professional, and thoroughly attentive throughout the entire vehicle leasing process. Consumers note that communications and responses are always prompt, making it very easy to ask questions and get clear guidance along the way. Some reviewers were not happy with the communication after finishing the initial quote, noting that responses dropped and they felt left entirely in the dark. A few people also mentioned experiencing poor customer service along with a noticeable lack of proper attention once the official deal was finalized.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their exceptional professionalism... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fast communication and... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless and straightforward... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the prompt communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from my initial enquiry, DreamLease have been an absolute Godsend, particularly Tom. He has helped me with all my questions, no matter how trivial, with absolute professionalism. This is th... See more

Rated 5 out of 5 stars

The whole process of leasing my new car was really impressive. I'm used, unfortunately, to receiving Luke warm service but this was truly first rate. Martin Wisby, who dealt with me was professional... See more

Rated 5 out of 5 stars

First time trying lease vehicle contracts . So as you can imagine a bit apprehensive as regards going down this road. Spoke to dream leasing , and after a few hours decided to go a head with the cont... See more

Rated 5 out of 5 stars

Skye provided a super service from initial enquiry through to order placement. Communications both verbal & email were first class, going above & beyond to understand our requirements & build a quote... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

Written by the company

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

662 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(662)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

From the first contact, everyone at Dreamlease could not have been more friendly or efficient. My main contact was Charne, and she ensured everything went smoothly and the communication was excellent. I would highly recommend them.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and reliable

Quick and reliable from the outset, DreamLease and in particular Charne we eager to help and source me the best deal that was available.
I would have no hesitation in recommending DreamLease to anyone looking to lease a vehicle.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient customer service

Martin was very efficient at following up my initial query through LeaseLoco. Martin followed up my quotation and proceeded to talk me through everything which was very helpful and reassuring as I have never had a lease deal before. Thank you Martin.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and effortless process

I requested a call back to discuss the options on mileage, and Martin was more than accommodating when he called the following day. We discussed what I was looking for in a car and he helped calm my fears about having an electric vehicle on a personal lease. Upon accepting the quote Martin called back immediately to run through the application which was approved instantly. Really easy and seamless process which I didn’t think was going to be the case. Would definitely use again and will point people in their direction if asked.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

This was my 1st time leasing a vehicle…

This was my 1st time leasing a vehicle and Skye from Dreamlease was awesome to deal with, explained the process, kept me informed and made it simple. Everything was transparent and straightforward. I can highly recommend dealing with Dreamlease and their team.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!

BEWARE!!!! Leased a brand new e-c3 aircross from DreamLease and the car arrives missing advertised features. The car WILL NOT allow remote climate control or charge scheduling. Dreamlease and Leasys are now ignoring my emails and calls. I have had no choice to escalate to the financial ombudsman. Do not use this DreamLease or Leasys if you value customer service!

March 13, 2026
Unprompted review
DreamLease Vehicle Leasing Specialists logo

Reply from DreamLease Vehicle Leasing Specialists

We are sorry to hear that you remain dissatisfied with the situation and fully appreciate how frustrating this experience has been for you.

We would like to clarify that vehicle specifications and advertised features are supplied directly by the manufacturer, and unfortunately, we do not have control over the advertised functionality or what is included on individual vehicles. However, we completely understand the concerns you have raised regarding the remote climate control and charge scheduling features and can confirm that Leasys are actively investigating this matter and have remained in contact with you, most recently yesterday. While the agreement and final resolution sit with Leasys, we will continue to stay closely involved and are actively supporting discussions to help facilitate a fair and reasonable outcome.

Please be assured that your concerns have not been overlooked, and we appreciate your continued patience whilst this process is ongoing.

Rated 5 out of 5 stars

Really helpful

Jakub Zapala was amazing, very helpful and really took the time to answer an questions i had and to find the best deal

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Firstly a super competitive price, but backed by exceptional customer service

Firstly a super competitive price - now that is always going to be attractive. But the customer service, speed of responses and processing ease and efficency were remarkable. The best experience I have had with privately leasing a car. I dealt with Charne Headech throughout and she could not have been more helpful. Today I decided to contact her to get a delivery update, she was out but her out of office directed me to the correct number and option. The phone was instantly answered by Adrian Archer, who checked the information in seconds. Advised he would contact the dealer and come back to me. He did so within literally 2 minutes, and then advised he would contact the delivery company to ensure there were no issues. Like Charne, friendly, helpful and efficient throughout. A genuinely exceptional customer experience.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easier than expected!

I dealt with Charne Headech
After registering my interest she contacted me and when I didn't reply after a few days, sent me a follow up email to make me aware that the lease was time sensitive.
Once I had responded she cracked on and we got the deal settled in an afternoon- thus getting the best deal.
Communication was good. It was easy to do via email and speaking to Charne on the phone. The process was easier than expected !
She explained re her role and how the finances worked.
Hoping the car will be as good when it turns up - but all seems to be going well !

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Martin helped with all questions regarding my new car choice. Quick and easy process which was all complete within the day.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Martin was great at guiding me through the whole process, even when there was an unexpected rejection from one company he advised on which car and company to go for which then went seamlessly.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Anoj at…

Excellent service from Anoj at DreamLease. From first contact the process of application to ordering the car was less than a week. Very professional and extremely helpful. Nothing is too much trouble for these guys. This is our first time leasing, after this experience we will be using DreamLease every time.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a first time lease customer and…

I’m a first time lease customer and Martin at Dreamlease made everything so smooth and simple and answered any questions I had with ease. My new electric car arrived yesterday only 3 weeks after I made initial contact. I would highly recommend Dreamlease!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dealing with Dreamlease was a pleasurable experience.
I spoke with Charne and she was very helpful and sorted my lease deal without any issues.
She got me a great deal which I’m very pleased with and communicated everything very well as an email or call. The whole process from start to finish was easy and efficient.
Highly recommend Dreamlease, thanks.

April 27, 2026
Unprompted review

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