www.dress-for-less.nl  Reviews 

2,332
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

If I could place 0 stars I would, this company is a Scam. They charge you for things that are never delivered, no way to contact them. I have tried for a couple of months and my issue isn't fixed! I b... See more

Rated 1 out of 5 stars

Terrible customer service overall. Cannot return an order from Belgium that has been sent in the wrong sizes, nor can I cancel another order that hasn't even been processed yet. Don't buy from... See more

Rated 5 out of 5 stars

Istg I’m a real customer and i am writting this just to confirm to other people who read the comments and worried. I ordered first and then saw the reviews so i was always scared of what bad thing mig... See more

Rated 1 out of 5 stars

BEWARE! SCAM ALERT!!! This company is luring customers by advertising multiple discounts and offers but is NOT DELIVERING the items ordered. To add salt to injury, they send fake confirmation that the... See more

Company details

  1. Business Services

About www.dress-for-less.nl

Information provided by various external sources

dress-for-less.nl is opgericht in 1999. Wij hebben ruim 17 jaar online ervaring. Wij sturen pakketten in heel Europa. In Nederland versturen we 60.000 pakketten per jaar en dit groeit met de dag.

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1.7

Bad

TrustScore 1.5 out of 5

2K reviews

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1.7

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Rated 1 out of 5 stars

FRAUD.

Promised delivery time of 3-4 days is a lie. After one week passed by and you want to know the status of your order, you will find a suspicious German number where no one will ever answer you. A general email reply with "sorry, we are busy" will be sent out - with no information given regarding your order. This company is a fraud and feels safe enough to play this game with not only me, but many other customers out there (probably partying somewhere in St. Tropez, laughing). Many customers never received their products or refunds, which is in fact: illegal. Please contact your bank, declare your money back or even better: do not order over this shop in the first place - it cannot be trusted and needs to be put down. In order to do so, please fill in an official complaint and do not let them walk you over. As a customer, make use of your rights and be loud in order for shady companies with questionable marketing strategies (such as enormous discounts), are finally being hold accountable.

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

Number 1

Thanks to you, I feel like a better person. Excellent logistics, even in times of a pandemic.
This store is addictive, really.

February 25, 2021
Unprompted review
Rated 1 out of 5 stars

They updated their website and…

They updated their website abd something goes wrong.no number reachable and my order still on air.no track and trace.where is my jacket???? I will wait and then i start an investigation with the police

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

Satisfied

I have ordered a pair of shoes from CafeNoir for the first time, which arrived on time and everything was fine with the order. The confirmation e-mail has arrived a little later, therefore I had to call in advance, however, they were very professional and helpful. Based on this one time, I can recommend it!

May 18, 2020
Unprompted review
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Reply from www.dress-for-less.nl

Thank you! We love hearing from our customers, especially when they are happy! Happy Shopping!

Your dress-for-less Team

Rated 5 out of 5 stars

One of the shirts I purchased had a rip…

One of the shirts I purchased had a rip in it and the customer service team was quick to offer a replacement.
The quality of the shirt was great apart from the small rip I am happy with my purchase and happy with the service I received. ill be coming back soon!

September 21, 2019
Unprompted review
Rated 1 out of 5 stars

Rude Shamelessly Racist Staff

Rude Racist Staff. Unacceptable behavior and shamelessly advertising their racism by interrogating me, a non white customers about why I was living in their country. Refused to return and issue refund against Dutch and EU customer returns policy. They should hang a NAZI sign on their shop so people against racism, facism and bigotry will not shop here.

December 21, 2017
Unprompted review
Rated 5 out of 5 stars

Superb and perfect service

After I moved from Los Angeles to Amsterdam and my colleagues advised me to check out the dress for less website I made my first order for roughly 500 EUR. I received a shipping confirmation within 12 hours, but it seemed my parcel got routed in the wrong direction. I called the customer service and spoke with a real nice and friendly Dutch guy who spoke English (thank God ;)) with a native tongue. He knew to calm me down and arranged everything, so my parcel arrived just one day later! Thanks so much! Too bad you don't deliver in the US, but I can and will advise others to have a look at your shop!

Kind regards,

Brian Murphy
Paramount

June 11, 2016
Unprompted review
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Reply from www.dress-for-less.nl

Dear Brian,

Thanks for these nice words and our call a few days ago. As already told we can't deliver in the US but it's always nice when customers are satisfied and share their experience with us with others. Please feel free to contact us at any time in case you have any (other) questions left. We will be happy to assist you!

Kind regards,

dress-for-less customer service

Rated 5 out of 5 stars

Excellent Retailer!

Retailer with services on par with Amazon! FB msg gets answered promptly. Set my mind at ease when making my first purchase with them.

February 10, 2016
Unprompted review
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Reply from www.dress-for-less.nl

Thanks for your nice words! Many greetings and we are looking forward to your next order!

kind regards,

dress-for-less customer service

Rated 3 out of 5 stars

Disappointing beginning - good ending.

As I wrote 5 days ago, I had a very disappointing experience with dress for less. Now, 5 days later (may-be because of the bad review) they solved the problem professional. I hope they will keep up this customer service. It is so important with online sales. Still I feel uncertain ever buying at their online shop again. I don't think I will do it again. Its hard getting trust back.

January 22, 2016
Unprompted review
www.dress-for-less.nl  logo

Reply from www.dress-for-less.nl

Good afternoon,

first of all I'd like to send you our appologies for this unpleasant matter. After you have placed the order we tried to pick your desired product but it seemed not to be in stock at that time due to a false calculation of our warehouse system. Normally we confirm this by sending out an email with this information and the refund takes place within a few working days. We have found the error afterwards and have made the transfer. Please don't hesitate to contact us in case you have any questions left, we will be happy to assist you.

Kind regards,

dress-for-less customer service

Rated 1 out of 5 stars

Costumer service is not cooperative, unfriendly and arrogant

I didn't get my order. I had to call three times to find out they got the adress wrong (old adress combined with the current adress). Instead of an apology or a solution i got lectured and was told to listen and not talk. When i reacted, she said it was my fault and they will not send the clothes again. Then i had to listen to her explaining why it was my fault in a phonecall i had to pay for (the costumerservice is not free). I had recommanded dress-for-less in the past, but now i will never order there again and i undescriped for the newsletter.

September 2, 2015
Unprompted review
www.dress-for-less.nl  logo

Reply from www.dress-for-less.nl

Good evening,

first of all I'd like to apologize for this inconvenient matter. Please understand we ship a high volume of parcels all over the world and sometimes errors in delivery processes occur. In cases like that we always work together with our (local) carriers and try to solve issues like this as soon as possible. Our customers can call us from Monday till Friday from 9 PM till 6 PM on our dutch Service Hotline which we charge with € 0,60 per call independing of the duration of a call. We would be pleased if you would contact us once more so we can talk about what happened and present you an interesting offer.


Kind regards,

Dress for Less Customer Service

Rated 5 out of 5 stars

Best webshop

A webshop with such affordable price offers on beautiful things. I wouldn't hesitate to introduce it to friends.

February 24, 2015
Unprompted review
Rated 5 out of 5 stars

Good value, good quality

The goods arrived quite quickly. I am very happy about the great reductions and all questions were very helpfully answered by the customer service.
The returns and exchanges take quite a long time though.

February 24, 2015
Unprompted review

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