While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased an order with dresswe.com on May 10th. I checked with them about the order on June 5th through their contract email. They claimed that my package had been delivered and that’s a lie! I c... See more

Rated 1 out of 5 stars

I placed an order on 2.17.14. Have never received an email confirmation nor status update of my order.Site says sub order created and awaiting delivery as of 3.5.14 but no additional information since... See more

Rated 1 out of 5 stars

Beware and think twice before ordering. Don't be a fool like I was, I ordered a lovely dress which I had seen on Facebook it took weeks to arrive and when it did the size was soo tiny for plus size bu... See more

Rated 1 out of 5 stars

I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony" Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Dresswe is a professional company focus on customizing wedding & special occasion dresses. We have our own factories with professional tailors and workers which will make sure the quality before shipping. You can find the trendiest bridal fashion here. Dresswe Creates each of its design into a combination of culture and art in an open-minded manner, and show the world the unique charm and verve of modern women. With following the new trend of dress design at world level, dresswe's design is positioned to display women’s elegance and grace to the greatest extent.


Contact info

1.1

Bad

TrustScore 1 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Everything went fine, but some room for improvement

I got the boots I ordered in the announced time, and it corresponds to the description and the pictures. I am satisfied. However, even if customer service was fast to help me, the system for production/shipment tracking could be improved.
For info,
Ordered the boots on 21/08, contacted them on 30/08 via order consultation on the product page, due to no info on production finish in the account.
Got quick answer that the product was ready to ship.
Contacted again on 05/09 due to no info on shipment in the account
Got tracking number on 06/09 that the boots were sent on 31/08
Finally got the product on 08/09.

Be aware that the "clock count down" indicating duration of a sale might be a way to push you buy now, because the clock actually resets every time (for my product)

September 8, 2016
Unprompted review
dresswe.com logo

Reply from dresswe.com

Dear Customer,

Thank you so much for sharing your experience. We really appreciate that. As for your advice, I just forwarded to our related team to improve it. Thank you very much. Any question, please feel free to email at info@dresswe.com. Have a nice day.

Dresswe Team

Rated 5 out of 5 stars

don’t miss it!!

This dress was amazing. I bought in red and I'm not disappointed. I was afraid because of the quality but nothing to say about it. If you want it don't hesitate take it.

August 16, 2016
Unprompted review
Rated 5 out of 5 stars

Good customer service

I ordered a wedding dress from dresswe. There is a issue with the dress but I contacted them. The customer service agent is very patient and they helped me out. I think I should share my good shopping experience with all of the customers.

August 9, 2016
Unprompted review
Rated 5 out of 5 stars

Fabulous dress!!

My little sister's birthday party is coming. I bought her a beautiful dress for her party. It was a pink dress, which is her favourite color. She loves it very much.

July 26, 2016
Unprompted review
Rated 1 out of 5 stars

DO NOT use this website ever. Very poor Customer Service.

DO NOT buy from this site. In my case they made a return a horrible experience and did not provide a return address for weeks. The start making questions, one a a time, so it takes forever. The bridal dress could not be cannot be handled without a bunch of sequins falling down. It disintegrates. The sewing is so poor that the breast cups are not even inside the lining and the finishing details are horrible. The waistband is plastic! The zipper will refuse to go down all the way, it's difficult to handle as it gets stuck all the time in the fabric. I was never able to try the dresses on because of this. The second dress is just as poorly made. The armholes are so small I couldn't even try it on and I am a size 8. It has remains of the sewing threads hanging all over. It does not resemble at all the picture. I have contacted them within the required time many times I know I'm sending pictures and a detailed description of the deficiencies in craftsmanship in these dresses. I finally had to start a dispute with Pay Pal as it has been so incredibly difficult to even get email responses.

July 16, 2016
Rated 5 out of 5 stars

dresswe is awesome

The dress is beautiful!!! The craftsmanship is awesome.I got so many compliments with the dress on the party. I felt like a princess!

June 27, 2016
Unprompted review
Rated 5 out of 5 stars

Great website and wonderful experience.

My sister told me this website. Since my wedding is coming, I ordered a beautiful wedding dress from them. The dress was delivered yesterday. When I opened the package, it was so beautiful, white and well made. It was just perfect. Dresswe is really good.

June 16, 2016
Unprompted review
Rated 5 out of 5 stars

Will buy again.

Just received my wedding dress. It matched the picture exactly, The color was beautiful and size was perfect. It reached me within 1 week. Very pleased with the quality and will be buying from DressWe for every upcoming event from now on. Thank you.

June 8, 2016
Unprompted review
Rated 5 out of 5 stars

Love you, Dresswe. :)

Today I'll show you my beautiful black and turquoise prom dress. I opted for a short one, as I don't feel very comfortable in long dresses. I found it on DressWE and immediately fell in love with it. It was made custom size, so if you ever decide to order don't worry that it may not fit you - you can always have it handmade after your own measurements. Shipping was quite fast.

June 6, 2016
Unprompted review
Rated 5 out of 5 stars

This is a beautiful dress.

This is a beautiful dress. I bought it in the Grape color. I had it custom sized and it fits great. I am very pleased with this dress. I would recommend it for anyone!!!!

May 24, 2016
Unprompted review
Rated 5 out of 5 stars

This dress was amazing!

This dress was amazing! I picked custom measurement sizing, and when it came, I couldn't have been more happy! It fit perfect in every place, and I felt beautiful. Thank you dresswe! I have since then ordered other dresses from here and will continue to do so!! Make sure when you're dress shopping that you order it a while before the event, they do need time to make the dress and alter it to what you need! It is worth the wait and money!!

May 16, 2016
Unprompted review
Rated 1 out of 5 stars

Do never trust them!

Dear all,

The quality and the size of the item was terrible and completely different from what described. So I sent the item back. First they did not accept that they received the item so I had to take official confirmation from German Post which took me such a long time. After that they just refunded me about 40$ of the amount. As I opened a conflict case in Paypal they offered me to delete my reviews and close the case so that they would pay back my money. I just deleted the reviews but afterwards they did not answer me any more. Anyway I put the decision on the case to Paypal. So do never give them your money for their rubbish.
I think they just have a bunch of rubbish and survive through not refunding the returned items.

Best regards,
Ali

May 2, 2016
dresswe.com logo

Reply from dresswe.com

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. The order number you offered is incorrect. Would you please let me know your correct order number or the email address you registered on our site? We will try our best to solve your problems.Also, If you have any other questions, please feel free to let us know at info@dresswe.com or service@dresswe.com.
Best regards,
Dresswe Team

Rated 1 out of 5 stars

Quality and Customer Service that is EXCEPTIONALLY POOR

This company sent a formal dress with a lace bodice that was completely unfinished and sequins falling off the dress. After sending pictures and email after email, this company has spent the past two days trying to NEGOTIATE a refund of only $30, telling me I need to get the dress repaired. They also sent a pair of shoes that were falling apart. There was also a purse that was out of stock, and instead of providing a refund from an item they had out of stock, they insisted I pick another item from their website to replace the item they had out of stock. They want me to pay the return shipping to SINGAPORE (NOT LONDON THEY ADVERTISE TO BE LOCATED IN) for the poor quality products they mailed to me.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! MY DOG COULD HAVE DONE A BETTER JOB SEWING A FORMAL GOWN!!!

The only reason I gave this website one star, is because I could not give them zero!!!

Update after company response............
This company's claims to have worked with me to resolve the problem, but these "efforts" never resulted in anything that resembled good customer service.

April 2, 2016
Unprompted review
dresswe.com logo

Reply from dresswe.com

Dear customer, Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box. Also, we hope that we can work together to solve your problems and your cooperation would be highly appreciated. If you have any questions, please feel free to let us know at service@dresswe.com or info@dresswe.com with the title " Order ID+your issue". Have a nice day. Best wishes, Dresswe Team

Rated 5 out of 5 stars

Thanks guys

Thanks guys for such an amazing job.Although I paid custom duty I think it was all worth it. Will definitely be ordering more from this site

February 23, 2016
Unprompted review
Rated 5 out of 5 stars

Absoloutely Gorgeous

Dresswe is an online shop with absolutely gorgeous wedding dresses.I really love their collection of wedding dresses.When I browsed the site,I couldn't select any wedding dress at first,because all the dresses are really nice.Finally I found Strapless Lace Beach Wedding Dress as my favourite wedding dress.

December 23, 2015
Unprompted review
Rated 5 out of 5 stars

Satisfied and pleased shopping

My daughter was very satisfied as was I when the dress arrived. Prepared for a evening performance,delicate sequins and beading,I modify it into lace-up,and it fits me very vell.It was exactly as the picture and description and will definitely order from this place again. Very pleased.

December 21, 2015
Unprompted review
Rated 5 out of 5 stars

Fast shipping

This was a beautiful veil. I wanted something simple, yet elegant and this was perfect. DressWe shipped the item in an amazing amount of time.

December 16, 2015
Unprompted review
Rated 5 out of 5 stars

Nice

Good service, and quality of products :).

November 30, 2015
Unprompted review
Rated 5 out of 5 stars

best service ever experienced

Best service I have ever experienced online and I will definitely do a lot of shopping online. Dresswe is my prefer online store to shop in the future.

October 19, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look