DriiveMe Reviews 2,947

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, making the entire process smooth and easy. Many highlight the excellent service, noting the efficiency and seamless nature of transactions, often completed quickly with funds transferred promptly. The user experience is frequently described as stress-free, with clear communication and support throughout. However, some customers also noted issues with customer service, experiencing cancellations, lack of support, or unprofessional conduct from representatives. There were also concerns regarding payment, with some reviewers suggesting discrepancies in vehicle damage assessments, impacting the agreed valuation.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising excellent communication and... See more

User experience

People report positive experiences with user experience, describing the entire process as smooth, easy, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many customers reporting quick and seamless payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had constant communication from Michael G. before, during, and after the sale of my car. There was a last minute change in plans for which Michael G kindly accommodated with no complaints despite th... See more

Rated 4 out of 5 stars

Ceejay came to collect my car and take. After completing a thorough appraisal and a test drive, and liaising with the recipient of the car, and also addressing some issues, the money was paid into m... See more

Rated 4 out of 5 stars

The company had to cancel the 1st appointment because of the ill health of the original representative. These things happen but I’d taken a day off work so I was a little annoyed. They rearranged the... See more

Rated 4 out of 5 stars

Fuzz made an effort to be as helpful as possible and is clearly experienced in his role. Communication was excellent, there was no attempt to haggle (car was in very good condition) and funds were tra... See more


Company details

  1. Leasing Service

Written by the company

Rent a car or a utility for € 1. Everything is included: mileage, 24 hour rental and insurance all risks. Town car, sedan, sport, MPV, utility... Rent one-way for 1 euro.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great professional service with Fuzz

Fuzz was fantastic. He was courteous and upfront, gave a good indication of the service he provided and what to expect, was approachable and didn't once give me reason to question his professionalism or quality. When he was a little later than expected because of traffic and previous handover delays he was apologetic and again upfront about the situation.
Would definitely use his services again and glad we used Driiveme.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Faisal / Fuzz

Faisal / Fuzz was friendly, professional, polite, and thorough with the whole process. Fuzz will make the process as painless as possible and talk you through the steps needed to complete the transfer and sale.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Top Marks!

Ceejay was great - he arrived exactly when he said he would and walked us through every step of the process. He was very friendly and a pleasure to deal with. I’ve never sold a car privately before but will definitely do so again following my experience of using Carwow and DriiveMe. Great service.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. On the day of, and day before, collection Fuzz kept me fully up to date and explained the process clearly.
He was thorough in the inspection of the car and very fair. Above all he was a nice guy and a pleasure to deal with. Thanks Fuzz.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy seller

The driver Fuzz was extremely polite and very professional. He took multiple pictures of my car and was respectful in his inspection. Fuzz explained the whole process clearly, guiding me through the sale process. Would happily use this service again. Thanks Fuzz. So nice to meet you.

July 7, 2025
Unprompted review
Rated 2 out of 5 stars

Beware of issues

Beware. This company lists cars that are privately owned and might not be mechanically sound. They do not require the owner to give the year and mileage of the car. There is no explanation of who wants the car delivered to whom and why, there's just two addresses. (My pickup address changed from some unknown spot in a large mall to a nail salon in the suburbs. I was told by the owner to pump up the tires with the pump he keeps in the trunk, before I could drive the car, since they go flat after "a couple of days" and to ignore the warning light. Although the car was "nearly new", it had just had an oil change.). This company makes no arrangements for roadside assistance. They are opaque about making refunds in the event of maintenance issues or breakdowns. Upon reserving a car, this company immediately charges your credit card with the entire amount of the fees, including optional large excess fees for keeping the car longer than 24 hours (100eu/day) and insurance (50eu), before you have a chance to check out the car, so there's a significant amount to be refunded. They did refund me, but it's not clear whether that was company policy or due to my earlier terrible review. They said the funds were a deposit and had only been "a bank imprint" but it looked like a charge to me. If they do agree to refund on cancellation, they charge the cancellation fee of 9 EU, but due to the extremely bad experience I had, they cancelled that as well.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Clifford was excellent

Clifford was flexible, kind and very helpful. No pressure, disputes or issues at all. Selling my car this way was daunting but Driiveme made it easy and secure. Highly recommended.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

First Time User

Faisal arrived promptly as pre advised- a very pleasant individual who walked us through the whole process making it a very simple experience- would definitely use again when required

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Vehicle collection by Fuzz

I sold my car and the collection was done by DriiveMe and the driver Fuzz. Fuzz was friendly and professional throughout and provided updates on his arrival and the payment for the car. He was also patient and courteous with my father-in-law, who had a lot of questions regarding the process. Can't fault his services.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great Personal Service

I have leased a Tesla and Mark was the designated driver who delivered the car to me. Mark was very knowledgable about the car and was happy to spend the time going through all the features.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Sold my car through Carwow

Sold my car through Carwow. Following sale the car was collected by DriiveMe, and a driver called Ceejay. What a lovely gentleman. He kept me updated throughout the whole process, from his eta until final delivery of the car. He was a pleasure to meet, and so helpful throughout the whole checkoff process and payment. Thank you Ceejay.

June 26, 2025
Unprompted review

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