DriiveMe Reviews 2,947

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, making the entire process smooth and easy. Many highlight the excellent service, noting the efficiency and seamless nature of transactions, often completed quickly with funds transferred promptly. The user experience is frequently described as stress-free, with clear communication and support throughout. However, some customers also noted issues with customer service, experiencing cancellations, lack of support, or unprofessional conduct from representatives. There were also concerns regarding payment, with some reviewers suggesting discrepancies in vehicle damage assessments, impacting the agreed valuation.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising excellent communication and... See more

User experience

People report positive experiences with user experience, describing the entire process as smooth, easy, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with many customers reporting quick and seamless payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had constant communication from Michael G. before, during, and after the sale of my car. There was a last minute change in plans for which Michael G kindly accommodated with no complaints despite th... See more

Rated 4 out of 5 stars

Ceejay came to collect my car and take. After completing a thorough appraisal and a test drive, and liaising with the recipient of the car, and also addressing some issues, the money was paid into m... See more

Rated 4 out of 5 stars

The company had to cancel the 1st appointment because of the ill health of the original representative. These things happen but I’d taken a day off work so I was a little annoyed. They rearranged the... See more

Rated 4 out of 5 stars

Fuzz made an effort to be as helpful as possible and is clearly experienced in his role. Communication was excellent, there was no attempt to haggle (car was in very good condition) and funds were tra... See more


Company details

  1. Leasing Service

Written by the company

Rent a car or a utility for € 1. Everything is included: mileage, 24 hour rental and insurance all risks. Town car, sedan, sport, MPV, utility... Rent one-way for 1 euro.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great

Recently sold my car and had it picked up through Driiveme. The pickup was hassle-free, and I was impressed with how punctual and respectful Fuzz was. It was a pleasure to meet someone who truly values customer service and aims to make the process efficient.
Thank you, Fuzz, for making this experience stress-free and pleasant!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience, Ceejay was extremely polite and professional. He talked me through the assessment and what the full steps would be. And then efficiently got on with it and sent me all of the info he shared with the buying and talked me through the final process. Couldn't be happier

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Well from our first time meeting we…

Well from our first time meeting we couldn’t have asked for a nicer guy to deal with ….Fuzz was very approachable and he was more than happy to answer any questions we had and made the whole experience a pleasant one
Thanks Fuzz 👍

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, smooth service today with Ceejay, who kept me up to date with his arrival time. Ceejay was polite, friendly, professional and highly knowledgeable in terms of his own role but also provided great advice with regards to the next steps after the sale. Thank you Ceejay!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I sold my car and had Mark Falzon come…

I sold my car and had Mark Falzon come Collect my car on behalf of the dealership. Mark was very friendly and explained the whole process out to me in a simple manner. We had some delays with the dealership making payment to me due to their bank restrictions, but mark politely waited over and hour while the payment cleared. If I were to sell another car and need a driver to come collect a car, I definitely hope it would be mark coming to collect the car. Keep up the excellent service Mark!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience . Fuzz Young came out today to inspect the car I was selling and was extremely professional, thorough, and knowledgeable. He carefully went over every detail of the vehicle, explained his findings clearly, and made sure both the buyer and I felt confident in the process. Fuzz Young honesty and expertise really stood out, and the inspection was handled quickly without feeling rushed. I’d definitely recommend to anyone needing a reliable and trustworthy car inspection.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience with DriiveMe

I had a really good experience with DriiveMe and Fuzz as the driver. He was very polite and informative, providing me clear instructions several days before he was due to collect my car. He made the process of selling my car (which I did through CarWow to Group 1) easy. The appraisal was straightforward and as expected, as too was the rest of the process, including the formal sale of my car via the DVLA website. I had some challenges in receiving payment promptly from Group 1 who had actually purchased my car but Fuzz provided a great service in helping chase them for payment (I too made contact with the dealer so it was completely their issue). Overall, it was a very straightforward and stress-free process.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fuzz - collection of the car

Fuzz was the gent who came to collect the car. Even though the sale didn't go through he went above and beyond to help me with what my options could be moving forward. He was amazing! Thank you fuzz.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

First time user and would highly recommend

I had such a great experience dealing with Fuzz. I’ve never sold a car like this before but his communication was excellent, he arrived when stated, was very polite and put me at ease with the handover process. Thanks again Fuzz, it was a pleasure meeting you!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

Fuzz was truly amazing. Friendly and professional from start to finish. A great communicator. Explained the whole process thoroughly. I had sad circumstances in having to use DriiveMe but Fuzz made the experience a little easier with is sympathetic Manner.
Highly recommended this service to anyone.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience with DriiveMe and Avis at Marseille Airport ❌

I booked a vehicle through DriiveMe for a one-way trip from Marseille to Lyon. My booking was confirmed, and I planned everything around it.

To pick up the car, I traveled a long distance on my own, spent money, canceled my plans, and invested time and energy — all based on this confirmed reservation.

But once I arrived at the Avis agency at Marseille Airport, I was told:
“Sorry, the car is in the garage for repairs. We can't do anything for you.”

No call. No email. No SMS.
No warning. No solution.

I was left stranded, far from home, with no vehicle and no support. I had to return on my own, at my own expense.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Top draw customer experience

DriiveMe Driver Fuzz providd a very professional and customer focused experience. Fuzz is a great communicator, infectious, pleasant, knowledgeable and friendly. Vehicle inspection process and related aspects was conducted respectfully and also smoothly. I sincerely, hope our paths cross in the not too distant future.
Best wishes
Mark Townsend (Mr T)

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fuzz was an absolute star

Fuzz was an absolute star! He helped us through the journey as it was our first time. Explained the process very well and we felt totally at ease with the transaction.
Thoroughly recommend this process and be lucky and get Fuzz.

July 25, 2025
Unprompted review
Rated 3 out of 5 stars

Faisal / Fuzz was a lovely chap

Faisal / Fuzz was a lovely chap, very thorough, explained everything and very pleasant to deal with. He did have a long way to come and it must be difficult getting trains and taxis. He did keep me updated but I had to wait a long time for him to arrive. Overall, good though.

July 18, 2025
Unprompted review

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