DrinkSupermarket.com Reviews 

45,708
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and competitive pricing, finding great value in their purchases. Many people also appreciate the easy ordering process and the wide selection of products available. The delivery service is often described as quick, efficient, and reliable, with items arriving well-packaged and in good condition. However, some customers also noted issues with delivery, including parcels being damaged or delayed by couriers, leading to frustration and missed events. A few other people also felt that products arrived damaged or with missing items, sometimes attributed to inadequate packaging.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many expressing frustration over late deliveries,... See more

Product

Users describe ambiguous interactions with product, with many praising the great range and selection of... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Service

People report positive experiences with service, with many expressing satisfaction with their orders and the... See more

Price

Customers consistently note positive experiences with price, often finding items at fair and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good value and a quick delivery. One odd thing is that I bought six small bottles of Magners discounted for ‘damaged labels’ but they weren’t damaged - one bottle was only 2/3 full though. It had not... See more

Rated 5 out of 5 stars

We ordered wine and fizz in bulk from DrinkSupermarket.com for our wedding, and the whole experience was excellent. The prices were great, the ordering process was easy, and delivery was impressivel... See more

Rated 4 out of 5 stars

I have no complaints at all with Drinksupermafket.com however the delivery driver from Yodel was rude and threatened to take the delivery back because he didn't like dogs.

Rated 5 out of 5 stars

Always reliable and fast delivery (although you do pay for it!). Well packaged bottles and reasonable price. Have used them many times and will continue to in future.


Company details

  1. Alcohol Store
  2. Alcoholic Beverage Wholesaler
  3. Beer Store
  4. Beverage Distributor
  5. Liquor Store
  6. Wine Store

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(45,708)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order never arrived

Order never arrived

July 7, 2025
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thanks for the review, we're sorry to hear you've had an issue with your delivery. There were multiple attempts to make your delivery, however, as they require a signature and nobody was available to accept the goods, they were returned back to us.

Rated 4 out of 5 stars

Good value and a quick delivery.

Good value and a quick delivery.
One odd thing is that I bought six small bottles of Magners discounted for ‘damaged labels’ but they weren’t damaged - one bottle was only 2/3 full though. It had not leaked and I drank it. So does ‘damaged labels’ cover various faults ?

July 7, 2025
Rated 1 out of 5 stars

Be aware of this seller

Be aware of this seller, don't trust and don't do any business with them. My order was missing with 6 bottles, paper box was torn at the bottom while standing at the pallet so it looks like everything arrived. Probably an old cheating trick to get back the 5% discount they gave me for being their new subscriber which gave me 6 bottles free! What a coincidence! The seller is refusing to take any responsibility for missing bottles. I'm at a loss, feeling sick that I have spent my money and time. Awful customer service. Never again! Stay away.

!!!Drinksupermarket-was it worth it to steal 6 bottles of mineral water from my disabled mum- for whom I bought this water?

Shame of you!
-------------
Update on 24th July 2025

I just came back from the Police station where I wanted to report the whole situation with missing/stolen 6 glass bottles from my order.
The police informed me that this is a civil matter between you and myself as I'm dissatisfied with your service and one of the boxes came damaged (torn apart with 6 bottles missing). I'm entitled to have this box replaced under the Customer Rights Act 2015. 
I have a witness who was with me and there is a CCTV camera in the garage where the pallet was left. The police officer asked me to get the recording which I'm going to do. 
In the meantime I have opened a case against you under section 72.

July 14, 2025
Unprompted review
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thanks for the review, we're sorry to see you've faced such an issue. This is not a "tactic" or "cheating" trick. Please contact our customer care team to resolve the matter.

Rated 2 out of 5 stars

That what you say is not true

You altered the delivery date to when I had a hospital appointment, then told me that you needed a signature which I would be unable to give. You then told me that you had altered the date to previously agreed and then delivered it to the previous date when I was not in and dumped the package on the doorstep for all to see. The package was damaged and I have told you this before

July 3, 2025
Rated 5 out of 5 stars

Fine brandy

For a long while I haven't been able to get hold of a brandy, the firm never fails to email me, their goods are value for money, safe package and prompt delivery.
Highly recommend.

July 3, 2025

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