Really quick service which was very much appreciated at 8:30 in the morning. Forgot to check in online as well which might have helped even more but Imad got us through within a couple of minutes. Obv... See more
Company replied
Location
Switch locationAirparks, 3 International Gate, Aberdeen Airport, AB21 0BE ABERDEEN, SCOTLAND, GB
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See what reviewers are saying
Had a great experience with this car company. I recently rented a VW to travel around London. The car was clean, comfortable, and in great condition. The whole experience was smooth and hassle-free. H... See more
Company replied
Awful. What a rip off. Used a third party booking company who booked me in at 10am even though my flight to Aberdeen got in at 1pm. When I arrived at the Drivalia office, the assistant claimed I was l... See more
Company replied
"I had a fantastic experience with aberdeen drivalia .The booking process was straightforward, and the pickup at the airport was incredibly fast. The car was spotless, smelled fresh, and drove like a... See more
Company replied
Company details
About Drivalia UK - ABERDEEN AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Airparks, 3 International Gate, Aberdeen Airport, AB21 0BE, ABERDEEN, SCOTLAND, United Kingdom
- 01224 608690
4.0
Great
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looks like a good deal until you arrive…
Looks like a good deal until you arrive at the rental office, then you'll find the real price of the car. Add ons after add ons. Also I got a parking ticket at a hotel which isn't enforceable and drivalia took 110 pound from my account 4 months after handing the car back. 60 admin fee and 50 parking fee without any prior notice or consent. Not even allowing me to dispute the parking fine. Terrible.
January 28, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Cheap and decent
Very cheap car, Wayne and the team were helpful with arranging airport transfer. Car return was straightforward and honest. Cost me £10 a day for a small car.
January 20, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Awful service
Awful service. Three calls later and a dispute with credit card and still they claim to not be holding 1500£ as an insurance deposit. Never deviated from a well known company until this and I will not return. Beware! Customer services couldn't answer questions about the service provided so not entirely sure their purpose.
January 14, 2026
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Raghi was super helpful on arrival
Raghi was super helpful on arrival. Leave plenty of time to pick up the vehicle - at least 1 hr, shuttle only every 30 mins
December 27, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Raghil was super sweet and helpful
Raghil was super sweet and helpful
December 24, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DANGEROUSLY UNMAINTAINED VEHICLES
* UPDATE: DRIVALIA, I HAVE ALREADY USED 'MANAGE MY BOOKING' PORTAL AND HAVE BEEN REFUSED A REFUND. *
DANGEROUSLY UNMAINTAINED VEHICLES. PLEASE AVOID.
Drivalia do not provide your car for the time you booked. They also happy to give you unserviced vehicles with several warning lights on, telling you they'll 'go off' and that the vehicle 'had been checked' I had tyre pressure warning lights and another unknown warning light which remained on. Under-inflated tyres can cause fatal accidents especially in the snow and ice, which were the driving conditions I experienced.
They will also refuse a refund. They are absolute cowboys and their cars are just an accident waiting to happen. I will be reporting them to Trading Standards and would encourage the MANY others who have had similar experiences to do the same. They cannot keep getting away with this and are putting people at risk.
PLEASE IGNORE FAKE POSITIVE REVIEWS ON HERE AND READ REAL REVIEWS CAREFULLY. VISIT GOOGLE OR REDDIT.
November 22, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
terrible
We arrived off a flight (six middle aged ladies) to go and collect car only to find the office closed. We were told by another car company next to them that he saw the car rental man close up and leave a half hour earlier, knowing that we were coming to collect a car, and he didn't bother to wait. Called customer service and they were Absolutely no help.
We had a 4hr journey ahead of us. We had to run around to try and find another car, luckily "Enterprise Car" hire were very good and sorted us out, so we were able to go on our way.
I would never recommend
Drivalia Uk
November 29, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
If I could give minus five stars
If I could give minus five stars, I would. I used Carflexi to book a 9-seater for a weekend away in Scotland. They, in turn, reserved a vehicle with Drivalia. Our flight was delayed, and they had the flight number. We got to the hire company kiosk to find the attendant had "Gone home for the weekend". This left six women stranded in Aberdeen airport on a Saturday at 13.30 hrs. There was no help at the end of their "Help-line". With a 300-mile journey still ahead, Enterprise car rentals came to our rescue. I contacted the company on our return to be told, "You were not there at the booked time," so it is considered a "no-show," and they would not return the deposit. They knew the flight was delayed as they had the flight details. Both the booking company Carflexi.com and the car hire company Drivalia.co.uk should be avoided at all costs.
I have read your response. I followed the instructions and tried contacting you several times, but to no avail. The My Bookings web page cannot find the booking because it has passed. Your Customer service page keeps returning to the My Bookings page, which does as already stated. Again, Minus five Stars for after-service.
November 29, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
ABZ Drivalia
Returned customer very warm welcome by Imad
Renting van with ease always plenty of information given on how to and what is best option for my needs.
I cannot recommend enough Aberdeen Branch Drivalia.
December 12, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service, Imad has been very helpful. It was my second rental in Aberdeen. Great service, quick handover of the car and highly recommended.
December 10, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Affordable, Easy, and Hassle-Free Experience
I recently hired a car from Drivalia UK at Dyce Airport for a short two-day trip, and the whole experience was fantastic. The price was very reasonable, and the car I received was even better than I expected—clean, comfortable, and in great condition.
The service at the desk was smooth and friendly, and everything was ready to go when I arrived. I booked through Booking.com, which made the whole process quick and effortless.
Overall, a great experience from start to finish. I’ll happily use Drivalia again!
December 5, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great car rental experience
Great car rental experience! The vehicle was in good condition, and the process was smooth from start to finish. A special thanks to Mrs. Rafia, who made me feel truly welcome with her warm and professional approach. Highly recommended!
December 4, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Not great!We had to wait over an hour to sort the…
We had to wait over an hour to sort the car rental even though we had previously booked online. Hidden costs which almost doubled the rental cost were only made clear when we were in the office.
November 28, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Expect to wait to pick up your car if booked for first thing in the morning
It appears that the staff rarely turn up on time. Therefore the car that I was supposed to pick up from a flight this morning at 8.30 was not available for me. Another customer had been waiting since 8am. The team arrived at the office at approximately 8.40 but then took until 9am to get the computers etc. started. A real shame as I have had good experiences with Drivalia in the past. Simple fix.... if the team could be motivated to arrive in the office on time (even if they arent expecting bookings until slightly later in the day), it would help greatly. Im a big supporter of Drivalia usually. Thanks.
November 28, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Always quick and handy Service will…
Always quick and handy Service will definitely recommend Drivalia Aberdeen Airport.
November 25, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hidden £1500 to be blocked out on a…
Hidden £1500 to be blocked out on a physical credit card. E wallet no use for this.
I didnt have one with me so I got charged an extra £100 for full insurance This would have been £60 if I had done it at the time of booking.
November 26, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great customer service at Aberdeen…
Great customer service at Aberdeen airport
November 16, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A great reception at the Lancaster…
A great reception at the Lancaster office where I was greeted by 2 of the most dedicated, professional office staff who made the whole hiring process flawless.
I’d definitely use this company again to hire a car. Thanks guys!
November 7, 2025
Unprompted review
Reply from Drivalia UK - ABERDEEN AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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