Awful service. They are using Booking.com policies to cancel delayed collection so they charge 3 times the price and give you what car they have available. I'd expect much more from a company than hid... See more
Company replied
Location
Switch locationKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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See what reviewers are saying
Great service and helpful friendly staff especially AJ. Gave easy to follow instructions for the shuttle bus. Car was exactly as described and perfectly clean. Would definitely recommended this branch... See more
Company replied
Wow what a delightful experience, hiring a car from this company. Special thanks to AJ. Always goes the extra mile to ensure that we are looked after and always with a smile. Highly recommend. 😊
Company replied
Fantastic service from booking to dropping off the car. RK made the process effortless when we picked the car up. You get offered the additional insurance to reduce your excess, but they are not pus... See more
Company replied
Company details
About Drivalia UK - BELFAST INTL AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, United Kingdom
- 028 9244 8755
4.3
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid Drivilia Belfast International
Tried to get a hire car from Belfast international. Staff couldn’t have been any less helpful and was extremely rude. Clearly states in email physical license then was refused the car cause we didn’t have the counterpart. Staff then lied and said we couldn’t use a DVA check code as DVA was closed but we went to a different company and they were able to sort us using the NI direct website. The staff clearly wanted to go home as this was at 8 oclock and we were the last booking of the day
April 3, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Excellent service by rk and rhe team
April 2, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The right business to use
Cannot fault these guys, Exactly how a business should be run. It was My first time in Belfast on business & I had spent hours before flying trying to find a reasonable / user friendly car hire business that doesn’t demand a massive deposit but also had the human touch. These guys ticked all boxes, I was promptly picked up at the airport with good communication, met Rick who was a very genuine & interesting guy that clearly cared about every part of what they do, valued customer care with an ethical approach. Will 100% use these guys again. I have read some of the other reviews and despite my analytical mind, cannot understand how anyone could have a genuine gripe with this business. It stands out, Keeping as my ‘Go To’ company in N.I. Thanks again & sorry for the delay on my review. Barry
February 17, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Not cheaper not convenient
In line with the previous reviews the sales pitches for extra insurance, over the top aggressive.
On my arrival day the shuttle service wasn't running. We'll refund you the taxi fare....
Oh we can't reduce your insurance payment by the cost of the fare, we'll give you a free upgrade... its not a free upgrade. It's money I should have been refunded.
My first car had mechanical issues? Tracking aggressive pulling to the left when I was driving it. Had to return to get it exchanged. This very much ate into my 1 day visit.
I was then told I'd be getting another car, an automatic, asked multiple times
"Can you drive an automatic"
Are you sure?
They then found a little manual for me to drive.
I wouldnt avoid this company entirely especially as a woman.
March 14, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear Customer,
We’re sorry to hear that your experience did not meet your expectations and appreciate you bringing this to our attention.
Upon review, it appears that your booking was made through Drivalia Italy rather than Drivalia UK. To ensure your concerns are properly addressed, we kindly request that you log your review with Drivalia Italy so they can investigate the matter.
If possible, we would also appreciate it if you could remove this review, as it relates to their services rather than ours.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist further.
With best wishes
Drivalia UK
RK was very helpful and assisted us…
RK was very helpful and assisted us with everything we needed for our trip. Ensured we got everything we needed and was delightful to deal with.
March 13, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
R.K is the best dude ever (he deserves…
R.K is the best dude ever (he deserves a raise) thanks
March 13, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Just as easy as collecting from…
Just as easy as collecting from terminal but far better value if you book direct. Friendly people.
March 10, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia with RK
Drivalia with RK, was very welcoming, very helpful, price very good, car very nice!! Highly recommended, definitely come back with them! Don’t worry they come and pick you up to the airport… quick and efficient
March 6, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent customer service
Your employee Rik at Belfast international airport is a credit to your company. He was friendly, professional and very efficient. His customer service was exemplary.
March 1, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy process and great service…
Very easy process and great service from R.K! Loved meeting the office cat. Had a great choice of cars, will definitely use again.
March 1, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service, I will use again.
Booking was easy and smooth
February 21, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
SAMMERS
SAMMERS. DON'T USE!!!!
Scammed with insurance and given an unsafe, unroadworthy car!! - breach of contract on their end.
Hired a car in Novemeber via Planet Rental Cars. Purchased Planet Rental Car's comprehensive insurance. Upon collection I was told this insurance was invalid and couldn't be used as Drivalia are required to insure me themselves and "a lot of people fall for that". They said I had two choices... be personally liable and pay a £1500 holding fee and come back to expensive charges for any scratches etc which Aaron, the sales rep, stated was likely given the length of hire or pay an additional non refundable £480 which covers eveything but the alloys. Wild as this was double the price of the car alone but it was sold as the better option. Planet Car Rental later confirmed their insurance is valid and explained I should've paid the £1500 holding fee as they would've covered any damage. They have spend months pursuing a refund of the missold insurance on my behalf.
Once I paid, they showed me the inspection report and assured me again eveything, bar the alloys, was covered and the car was good to go. Something in my gut told me to check the tires the next day... Thankfully I did as the two front tries were well past the limit!! Drivalia said this was an "oversight" and sent a tire technician to change them. The tire technician was equally disgusted and stated they would have caused a blow out, especially as I use the motorway daily. (photos on Google reviews)
Drivalia clearly don't carry out a proper inspection on their cars and have a record of scamming customers. Please listen to the other negative reviews!! They have yet to comment on selling an unsafe, unroadworthy car and have continued to lie regarding the missold insurance!! AVOID.
November 26, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Fantastic Experience!!
The whole process from start to finish was seamless and stress free. Tony went above and beyond to provide me with a great car at a great price. Overall a fantastic experience - I will use Drivalia again and again.
June 9, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid at all costs.
Avoid at all costs.
If you do end up with them, photo every spec and smudge on the car before accepting the keys.
They will use their very poorly taken phots of the car to try and justify them finding new damage on the car on return, if you have not taken their extra insurance.
February 8, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Scam scam scam
Scam scam scam, 16% of their customers leave a 1star review. All is ok until something goes wrong. High pressure to take their insurance £32 to hire the car £180 for their insurance if you don’t pay it they do everything they can to stop you having a car. That insurance would cost you about £60 if bought elsewhere. Manager is a weasel and rang head office and told them I lied about not having any points. READ the bad reviews here and on Google, they often say they are a company with high pressure to take insurance and if you don’t you get the worst car or fined for scratches you didn’t do. Read the bad reviews not the good ones. Hope the weasel who lies whilst calling people liars gets to see this. Now laugh at their automated reply that makes it sound like they care.
February 7, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience as ever we always use…
Great experience as ever we always use this company big thanks to RK for all his help. highly recommend five star
February 7, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice and easy
Nice and easy, got a free upgrade too. brilliant service by RK
February 6, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
RK was great and gave us a free upgrade.
RK was great and gave us a free upgrade.
February 6, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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