Awful service. They are using Booking.com policies to cancel delayed collection so they charge 3 times the price and give you what car they have available. I'd expect much more from a company than hid... See more
Company replied
Location
Switch locationKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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See what reviewers are saying
Great service and helpful friendly staff especially AJ. Gave easy to follow instructions for the shuttle bus. Car was exactly as described and perfectly clean. Would definitely recommended this branch... See more
Company replied
Wow what a delightful experience, hiring a car from this company. Special thanks to AJ. Always goes the extra mile to ensure that we are looked after and always with a smile. Highly recommend. 😊
Company replied
Fantastic service from booking to dropping off the car. RK made the process effortless when we picked the car up. You get offered the additional insurance to reduce your excess, but they are not pus... See more
Company replied
Company details
About Drivalia UK - BELFAST INTL AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, United Kingdom
- 028 9244 8755
4.3
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous service by RK!
January 31, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Prompt pick up from airport
Prompt pick up from airport, all options clearly explained by R.K, car was upgraded for free and we had a chance to inspect before leaving
January 30, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service. Speedy and prompt pickup from the airport and quickly sorted with a car once at the place. Unlimited miles which was great.
January 19, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic service from Nick
January 20, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Company replied to my complaint and…
Company replied to my complaint and simply said bad luck, your flight was delayed. No apology, no compensation just hard luck. Non existent service simply reinforced by their response.
January 10, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Never use this company
Car went into limp mode (wouldn’t go over 19mph). The manager advised I just drove it regardless along a busy A road.
The wait for the recovery service took too long so I missed my flight. Drivalia . took no responsibility and said it was due to user error, they refused to recompense the expense of the additional flight or additional insurance I had taken with them.
Car engineers I have consulted have advised me that limp mode indicates a serious problem that must be investigated and that I could not have accidentally put the car into limp mode myself .
As less experienced driver may have followed the manager’s advice and driven a car limited to 19mph potentially with catastrophic consequences. I will never use this irresponsible company again.
November 9, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Wow!! Incredible!! So impressed with the two gentlemen who supported us this morning! Nick was incredibly kind and helpful…
Nick was incredibly kind and helpful this morning and helped us patiently through every step - what a lovely place to walk into!
January 17, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Incredibly helpful team
Incredibly helpful team. Nick went above and beyond to help us would strongly recommend
January 17, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Avoid with a barge pole
I had reserved a car for 14:00 hrs as my scheduled arrival time was 13:15 (hand baggage only). My flight was delayed and when I contacted Drivalia at 14:07 hrs I was informed that my booking had been cancelled by them and that their shuttle bus stopped at 14:00 hrs. So I was stranded at Belfast International Airport and left to swing. Appalling non service.
January 10, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Amazing Customer Service!
Our flight was delayed arriving into Belfast international, we called the Drivalia desk as soon as I knew and Nick very kindly kept open until we arrived and we were able to rent the car that we really needed or we would have been stranded or paying ridiculous amounts for a taxi from the airport. The Service here is unmatched and customer service was excellent! We will be back to Drivalia every time, thank you!
January 2, 2026
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from Nick
Excellent service from Nick, gave us a lovely car and gave good advice about different insurance options. Would recommend.
December 29, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
R.K was a great help
R.K was a great help, very friendly and made it very straight forward to get a rental car! Thankyou
December 26, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
R.K professional
R.K polite, helpful. Explained every detail to help us set off on our journey!
Thank you!
December 23, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
RK was super helpful
RK was super helpful. The shuttle service was really straightforward.
December 20, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great Service
Great shuttle service, quick and efficient. Really good service from R.K on the desk. Would definitely recommend
December 19, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very Smooth and easy pick up
Very Smooth and easy pick up , with up grading to automatic cars , thanks RK
December 18, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
First class service
First class service . From receptionist/account manager R K . Would use this company again and again . Nothing to much great service to and from the airport. 1st class .
December 18, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Free upgrade for automatic from RK
December 18, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Another good experience
Another good experience, friendly and efficient
December 16, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent experience
RK was quick, efficient and upgraded our car. Good experience.
December 12, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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