Awful service. They are using Booking.com policies to cancel delayed collection so they charge 3 times the price and give you what car they have available. I'd expect much more from a company than hid... See more
Company replied
Location
Switch locationKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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See what reviewers are saying
Great service and helpful friendly staff especially AJ. Gave easy to follow instructions for the shuttle bus. Car was exactly as described and perfectly clean. Would definitely recommended this branch... See more
Company replied
Wow what a delightful experience, hiring a car from this company. Special thanks to AJ. Always goes the extra mile to ensure that we are looked after and always with a smile. Highly recommend. 😊
Company replied
Fantastic service from booking to dropping off the car. RK made the process effortless when we picked the car up. You get offered the additional insurance to reduce your excess, but they are not pus... See more
Company replied
Company details
About Drivalia UK - BELFAST INTL AIRPORT
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, United Kingdom
- 028 9244 8755
4.3
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first Drivalia. It won't be my last
My first time hiring with Drivalia at Belfast International Airport. I had booked via booking.com but wanted to add an additional driver on.
Tony on the desk made the changes all very easy. The price differential was fair and much cheaper than a competitor I had done a price comparison with.
Tony walked us to the car and explained a few things as Ive never driven a hybrid car before. Car was super clean. And everything went smoothly.
Handover on return was also supersmooth and I reckon I will be using Drivalia again if its this easy and competitively priced.
The £1500 reserve on the credit card is high. But I have every faith it will be vanished in the month as stated in the T&C.
I have a yearly policy to cover excesses. Which I would advise folks to do if they hire cars.
November 2, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
5 stars
NICK, AJ, thanks you so much for everything! Nice experience with this two guys. Thank you for your time and for explaining everything clear.
For sure I’m going to come back
November 10, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer experience and very helpful staff
I've hired a few cars from this company and always have had a great experience.
From airport to off-site area, back to the airport, was smooth and without any hassles.
Staff are very friendly and helpful.
In fact, on the last trip, I got an upgrade! but the quality of the cars has always been great.
November 8, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly staff, quick process
Friendly staff, was even offered an upgrade by RK, process was smooth and simple
November 7, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience
I was a bit worried about hiring a car off site from the airport but it was a really simple experience. A driver collected us from the airport, took us to the hire car and the whole process was straight forward. Staff were all very helpful especially Tony.
November 1, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Shuttle good, car not great
Shuttle from airport to collect the car was good. Two sets of instructions online - one said that the would track our flight and would collect us, another said we had to call. We called to play it safe. Return shuttle was also good.
Car that we picked up was not in great condition. Lots of scratches, big dent in the rear passenger door. We asked how to open the petrol cap and they had to prise it open with a key. Warning light on the dashboard that they hadn’t talked us through.
Considering the amount they charge people if they damage the car I’d expect their cars to be in good condition.
October 27, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A special thanks to Tony for dealing…
A special thanks to Tony for dealing with us so brilliantly! Very friendly, extremely helpful and the car itself was great. A good experience for us. I thoroughly recommend Drivalia
October 28, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Belfast International
Tony at Belfast International and the team were so friendly and helpful, great experience, will definitely use again
October 28, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very swift and positive rental…
Very swift and positive rental experience with Tony at Belfast international. Really helpful agent would use drivalia again.
October 27, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Superb service, turned “botched” booking into great experience
After having a “botched” booking through Easyjet, I thankfully landed in the safe hands of Tony at Belfast International, his service was excellent, and immediately put my mind at rest. Pick up was on time , superb car supplied, affordable rental and insurance and all communications were clear and easy. The next time I need to rent a car I will look no further than Drivalia. HUGE thanks TONY for everything
October 17, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service from Tony and the…
Excellent service from Tony and the guys. The driver that picked us up from the airport was chatty and helpful with the local area.
Thank you
October 24, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Driver from airport to pick up location…
Driver from airport to pick up location was superb, Liam I think? was fantastic humorous & helpful.
Arrived at pick up offices where Tom continued the excellent service assisting us in every way he could.
October 21, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very helpful staff
Very helpful staff and pristine car. We had some minor issues with card payments which Tony sorted out for us and patiently talked us through options.
October 15, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good experience
Guy at front desk on arrival was really busy but was very helpful and got us our vehicle Ready in no time.. Nick was helpful on returning, overall good service and experience
October 16, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great Customer Service
Tony at Belfast Int was really friendly, helpful and informative!
October 15, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nice & easy pick uk with clear
Nice & easy pick uk with clear, easy to follow instructions. Tony who checked us in was very helpful & professional.
October 14, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The overall rental was very… was excellent
The overall rental was very professional/efficient/ friendly...
The 9 seater was an excellent vehicle
Tony of you Belfast International Airport was very helpful when explaining options and made the service run smoothly.
Regards Hugh Paul McCullough
October 13, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nick was super helpful and went above…
Nick was super helpful and went above and beyond to make our experience a great one
October 2, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Horrendous - Total Scammers
Horrendous
Absolute scammers!
Booked via a 3rd party on a recent work trip to Belfast.
When I arrived at the desk I was asked to pay an additional charge for the car on top of the security deposit.
This was supposed to cover any damages.
Then when I returned the car in the same condition claimed it was damaged.
I showed the guy a photo and a video I took when I picked up the car, he refused to look at them said he saw damage.
They took half the deposit now so currently down almost £1k with no documentation, no evidence and no further communication.
Tried to call their customer service, automated message saying fill in this form and we will get back to you within 14 days.
I've never dealt with such a shady, untrust with company.
Do yourself a favour pay a bit more at a reputable company
September 26, 2025
Unprompted review
Reply from Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
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