Charged a penaly fine for parking (returning the car) to the car hire centre! It all perfectly legal and a scam. Do not use, this is an unethical corrupt business. I specifically asked about returning... See more
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Rented a car for the weekend and the experience couldn't have been better with Drivalia. The rental was much cheaper than other rental places I have used in London and I got a free upgrade on my car,... See more
Company replied
I’ve been using Drivalia Canary Wartf branch and I can’t complain about anything. The service is spot on and their customer service is extremely helpfulfull. Shout out to Raz and Emma that always w... See more
Company replied
I have rented from Drivalia Canary Wharf & barking recently & I must say every time the staff have very friendly & professional. Emma & Raz & Az. The service was super fast & efficient. The cars were... See more
Company replied
Company details
About Drivalia UK - CANARY WHARF
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Skylines Village 12, E14 9TR, London, England, United Kingdom
- 020 3345 9570
3.4
Average
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Charged a penaly fine for parking…
Charged a penaly fine for parking (returning the car) to the car hire centre! It all perfectly legal and a scam. Do not use, this is an unethical corrupt business. I specifically asked about returning the car, they never mentioned it was pay to park, crooked.
July 3, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Regarding the Canary Wharf branch
Regarding the Canary Wharf branch, I had an appointment for 5 p.m. At 5:46 a.m., the staff was still cleaning the windows of the car, which was far from spotless. Of course, after that, the lady behind the counter became very arrogant.
July 14, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great experience
Rented a car for the long weekend, and we had a great experience. We dealt with Raz in the office. She was super helpful and friendly. As was the guy who helped us find the car in the lot and who looked it over when we returned the car. The car was clean and the location was convenient.
May 21, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
0 complaints, great service
Rented a car for the weekend and the experience couldn't have been better with Drivalia. The rental was much cheaper than other rental places I have used in London and I got a free upgrade on my car, pick up was stress free and drop off was super straight forward, and staff were friendly and helpful. I will 100% use them again.
May 16, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I’ve been using Drivalia Canary Wartf…
I’ve been using Drivalia Canary Wartf branch and I can’t complain about anything. The service is spot on and their customer service is extremely helpfulfull.
Shout out to Raz and Emma that always welcome me with a big smile and are always ready to sort out any problems we may have.
Those 2 are absolutely 5 star.
March 26, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Canart Wharf & Barking
I have rented from Drivalia Canary Wharf & barking recently & I must say every time the staff have very friendly & professional. Emma & Raz & Az. The service was super fast & efficient. The cars were clean I would definitely be booking again with them.
February 18, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Best rental company
Best rental company , Show you respect , took good care of me cars were good and and clean , would definitely be seeing me again , raz and emma the best
March 10, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I had a fantastic experience with…
I had a fantastic experience with Drivalia Car Hire Canary Wharf. From start to finish, the service was smooth, professional, and stress-free.
The staff were incredibly friendly, helpful, and efficient — they made the pick-up process quick and clearly explained everything I needed to know. The car was spotless, well-maintained, and exactly as described, which made my trip even more enjoyable.
What really stood out was the team’s professionalism and willingness to go the extra mile to ensure a great customer experience. Returning the vehicle was just as easy and hassle-free.
I would absolutely recommend Drivalia Canary Wharf to anyone looking for reliable car hire with outstanding customer service. I’ll definitely be using them again!
February 20, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Scammy tactics
This business appears structured to extract as much money as possible from customers. I booked a car through their website for Saturday to Sunday and received a confirmation email clearly stating the total amount due was approximately £45.
At check-in, I was told I had to pay an additional £40 because the branch is closed on Sundays and an out-of-hours charge applies. There was no mention of this fee in my confirmation email or during the booking process. When I pointed that out, I was told I should have “checked the terms and conditions” along with the condescending remark, “When you book a hotel, do you not read the T&Cs?”
No effort was made to resolve the issue or honour the confirmed price. I was simply told to either pay the surcharge or forfeit my booking.
This is deceptive, unprofessional, and extremely poor service. I will never rent from this company again
February 14, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
24hr drop off makes it so much easier
24hr drop off makes it so much easier, staff were very helpful every time I've used them
February 6, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service all round and Hamza…
Excellent service all round and Hamza was extremely helpful as I arrived quite a bit early as usually on a motorbike so not sure how long it would take to get there in a cab with traffic etc. so I would rather get there early and was happy to wait, but he was ready to assist with getting me sorted with the car straight away. Brand new car great price and I will be renting from Drivalia again when I need 4 wheels.
January 29, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire
experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Worst car hire ever
Avoid! Rented an automatic car but they only had a manual one. Made me wait for an hour to actually get the car. No apologies. Then the car showed tyre pressure warnings every 5 mins. 2 customers before me were also very angry. They even had a sticker on the counter with the complaints email address on it... Worst car hire ever.
January 24, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Perfect service
Rented a car for a weekend outside London. Smooth and efficient service, friendly people who did the best to accommodate our needs. Will book again with them 100%
January 26, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Do not recommend…
Do not recommend if you are dealing with Hamza. We arrived 2 hours later than our estimated pick up slot and he told us we were too late to pick up the car (it was actually given away!) and we were told we could not get a refund either. Completely laughable policy and awful treatment of customers. Hamza does not understand simple customer service - we asked why we were not informed of this policy beforehand and he said “because you didn’t ask.” Everyone else working there is nicer and more accommodating, but if you’re dealing with Hamza I would avoid.
January 24, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I have rented twice with Drivalia…
I have rented twice with Drivalia recently and each time the service was exceptional and friendly. Compared to other rental companies Drivalia leads the way. Many thanks to Hamza for his help and ensuring a smooth process!
January 23, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I booked through Carrentals app pickup…
I booked through Carrentals app pickup saturday return sunday. I paid everything and on arrival they said i have to pay an extra £40 to deliver as they are out of office hours. Carrentals support was surprised and talked to them saying they cant be open on their app and then say theyre closed. And they will be investigating. I hope I help anyone avoid getting scammed especially when you have weekend plans and might be easier to pay the scam fee than ruin your plans. Also a guy at reception handled it badly as i gave him the phone to talk to Carrental support but he refused since he felt like im calling him out. The lady in hijab was more professional and she should be in charge really.
January 17, 2026
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Helpful
The staff was very helpful and they vehicle was clean and reliable.
December 17, 2025
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
A realiable and hassle free car rental
A realiable and hassle free car rental
Highly recommend 👌
Hamza and team are fabulous
November 16, 2025
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia Canary Wharf; exceptional service
Drivalia Canary Wharf has provided me an expert, efficient and friendly service each and every time I have used them, which has been 3 times in the last 4 months.
I will be coming here again!
November 21, 2025
Unprompted review
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - CANARY WHARF
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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