Drivalia UK - MANCHESTER AIRPORT Reviews 

James gave us excellent, friendly service.

Immad and team at manchester airport were extremely helpful and knowledgeable when renting us an affordable car to go home for xmas after we broke down earlier in the day! their speedy service and confidence allowed us a quick pick up and back on the road! Thanks again to everyone at manchester drivalia!

At Manchester airport. This is one of the biggest scams I have experienced in 20 years of hiring cars. We were left stranded at the airport for over an hour. Then they declared our booking was cancelled because we’re late. Paid many hundred pounds extra. Then a tiny scratch they claimed we made and had to pay 186 pounds more. The whole experience was for the company to maximise their profit. Staff were well versed in anticipating our difficulties, maximising their profit hidden costs and adding on the charges. A contractor for the van confirmed to us it is normal practice for many customers to be ripped off and he was well aware the company didn’t behave ethically. I have contacted the CEO, hr and the ESG manager for comment. It seemed the staff were trained to exploit customers

awful company do not use ,

miles from airport took over an hour to be picked up, and now have been fined £60 admin for pcn fine was was cancelled over a month ago

Our agent was called Ryan. He was very friendly and efficient and made the hiring of the car very smooth. This can sometimes be quite pressurising for customers but Ryan made it go smoothly and I will definitely use Drivalia again.

I was charged £316 for a tiny scratch on the rear passenger side. I had the car less than 48 hours & did not cause the scratch. It's not clear on the pre hire photos to see if it was already there. How they can justify that amount is horrendous in these times of cost of living. Once again the customer is being penalised while they rake in the money.

Really good speedy service and very friendly staff

Very helpful, efficient service. Well done.

Terrible experience, they changed me 286£ for a very small damage on the bumper, less than 2 milimeters.

They make me waiting 50 minutes before driving me back to the airport.

We were served by James today. Despite it being so busy he was so helpful, friendly and nothing was too much trouble for him. This is our second time booking with Drivalia and we will definitely use you again. Awesome service, thank you so much!

Rahat couldn't be more helpful very friendly staff couldn't be any more happy with the service will 100% use this rental car service again

Super service from Rehat as always. Everytime I come to England he always gets me sorted. Never had any issues, just make sure you understand the fineprint and conditions and you'll be grand.

Definitely wouldn’t recommend, any extra money they can suck out of you they will. Always read the T&Cs as they aren’t clear for this reason, also tried telling me I had a pet in the car when I didn’t and charged me £250, set of vultures. Staff really rude and not helpful which adds to the poor company. Enterprise miles better and no hidden costs. Maybe it was just Manchester airport branch, but definitely avoid this one.

Good service, friendly folk, happy customer

Terrible. Need a physical credit card with your full name not initials on the card. Otherwise incur extra costs, at least £40 per day of the rental. Aside from driving past me at the airport pick up point then lying to me that the bus was full. I saw the bus. It was not full.

Best place and service.
Place u can trust Matt is the best

Matthew was great, he helped us with getting a car we needed. He was patient, friendly and I can recommend him to anyone, great experience.

. We flew to Manchester airport on Friday (1st August 2025) evening to attend brother's funeral and wake on Saturday.
. My family and I picked up the car at 9:30 on Saturday morning, having upgraded to a mini-SUV (for an extra £31 on top of our £71 bill). Half an hour into the drive the engine began overheating. We slowed down.
. Twice we lost traction at roundabouts, which could have resulted in a terrible accident. I was travelling with my wife and two daughters.
. We reached our destination for a pick-up to the funeral. I called Drivalia and told them we would be back at the car at 14:30 after the funeral. Initially, they said I should call their recovery and repair (R&R) company. I protested that I had a funeral to attend and they agreed to call their R&R company.
. We waited at the car from 14:30 until 16:00 when the R&R mechanic finally arrived. We missed my brother's wake completely.
. Straight away we saw that there was no coolant. The vessel was empty and dry.
. We spent the next hour bringing the car to driving temperature having filled the car with coolant.
. Unfortunately, the temperature gauge was broken and the coolant boiled. The car could not be driven.
. My wife and I took a taxi to the hotel (£30), having missed lunch at my brother's wake.
. We left the car keys with my brother's widow and took a taxi to the airport on Sunday (£140). The car was collected and towed on Sunday.
. Eventually in November they repaid the upgrade sum of £31.

There was a slight hiccup with my initial booking from overseas, but Ryan managed to sort it out extremely quickly and efficiently for me.
Dealt with Drivalia numerous times over the years and been treated for exceptionally well. Ryan today went above and beyond that.

Book to Car Hire through booking.com, which was Drivalia. I wasn’t aware of the large deposit and extra insurance which wasn’t mentioned on booking.com so when I arrived, I was offered further insurance, despite taking out the premium insurance through booking.com. Nervously, I decided against the large extra cost however, this did not give me the peace of mind. I thought I’d originally paid for. The guy who checked me in, I was very patient whilst I run everything by him. When I return the car nervously for inspection, after the horror stories I have read on the charges they have made, which are deducted from your large deposit, I was pleasantly surprised by the assistance from Matthew Southern, who reassured me that everything was fine And that I should receive my large deposit back from 72 hours after dropping the car and between 14 and 28 days. Not long after I also received the returns notice which was reassuring. There was no extra charges so all in all not a bad experience and the staff were very helpful and it has to be noted that they’re only doing their job. Yes, I would hire a car with them again.