I had to extend my period of hire due to a family issue. Abdul at the Newcastle Airport branch made the process seamless and I was on my way in 10 minutes even with a car change. He was professio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can’t recommend this company enough. We made a mistake with our booking and Abdul did absolutely everything he could to help us. He was so kind and could see we were stressed because it was our first... See more
Company replied
I never received a confirmation email from Drivalia confirming the checks were done after drop off. This should be statutory. I'm sorting another hire car so went on Drivalia website and was quoted £... See more
Company replied
We got off a long plane journey at Newcastle airport and Abdul and his colleagues were friendly, professional, kind and helpful. We were travelling with a small child which is often tricky and they we... See more
Company replied
Company details
About Drivalia UK - NEWCASTLE
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Druid Park, NE13 8DF, Woolsington, England, United Kingdom
- 0191 429 9060
4.5
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and supportive employees,
Very friendly and supportive employees,
first time seen them and they done everything amazingly well for the best price on the market Call them and they might pick you up for free from Newcastle airport. They asked me if i need a lift to airport after i handed car back to them and they driven me for free to the airport. Dont really know if they could do better. Also Renault Clio i rented had 14k miles on it and worked flawlessly. Thank you Drivalia, see you soon ! L
May 8, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The hire handler made booking easy.
May 7, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent service
Excellent service - Abdul was extremely helpful and professional. A very peasant chap who defo knows his stuff. Keep up the good work.
May 6, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Hired here for several weeks whilst my…
Hired here for several weeks whilst my car was broken down. Danny and Abdul were very friendly and helpful on a number of occasions.
Will hire again and recommend!
March 29, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I had an excellent experience with this…
I had an excellent experience with this car rental company from start to finish. The whole process was smooth, efficient, and completely stress-free. The booking was straightforward, and everything was clearly explained with no hidden surprises.
When I arrived, the car was ready on time, clean, and in great condition. You can tell they take real pride in their vehicles. The handover was quick, and the staff were professional, friendly, and genuinely helpful.
Driving the car was a pleasure — reliable, comfortable, and exactly what I needed. Returning it was just as easy, with no hassle or delays.
What really stood out was the level of customer service. It felt personal rather than transactional, which is rare these days.
I would highly recommend this company to anyone looking for a reliable and trustworthy car rental service. I’ll definitely be using them again.
April 1, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service. Abdul was super helpful and made my experience with Drivalia very smooth! Would recommend this company.
March 24, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Love to get the Car from Drivalia good…
Love to get the Car from Drivalia good prices and have amazing staff
Recommended
March 21, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Well recommended company very…
Well recommended company very professional
March 16, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The guys at Drivalia Newcastle are…
The guys at Drivalia Newcastle are really good, helpful and friendly and the car hire is really good to.
March 13, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Best car company to use from airport
Best car company to use from airport . Good staff very friendly
March 13, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly helpful staff
Friendly helpful staff. Abdul especially. Decent price. Would recommend.
March 12, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Abdul is the best
What a great team honestly spotless service start to finish especially Abdul sho always goes above and beyond thanks guys
March 11, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience with Abdul
Great experience with Abdul. Very helpful
March 11, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Abdul was delightful superb experience…
Abdul was delightful superb experience always fast and speedy and got me a good deal thanks guys
March 4, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. I booked a car with Carjet who hired the car from Drivalia When we got to the Drivalia office e they said they didn’t have the car in and we would have to pay from an upgrade. We refused and said we would go elsewhere because they had done the same thing to us before After cancelling the car hire we noticed they were still advertising the same size car. We are still waiting for a refund from Carjet from for 5 weeks because they are saying they have not had any correspondence from Drivalia to say we didn’t take the car Absolutely cons trying to make you upgrade a lot of money for a better car and advertising a smaller car. I only wanted it because my car was in the garage. Will not be using them again UPDATE. And their reply says it all. Not bothered standard reply nothing to do with the situation. Absolute cons
February 2, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
• Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
• Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
• Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
I had a very good experience renting…
I had a very good experience renting from Drivalia Newcastle airport. Abdul was polite, friendly and created a great customer experience. Nothing seemed to be too much for him. Looking forward to renting from this location in the future.
March 4, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service and exceptionally helpful staff
Great service. Easy booking check in and drop. Brand new cars.
Very helpful staff specially Abdul & Ali super kind guys.
Highly recommended.
February 26, 2026
Unprompted review
Reply from Drivalia UK - NEWCASTLE
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.