The customer service I got from Gregory McDonald was no less than Outstanding. Greg got me right to what I needed and then helped me not only to upgrade my order to ensure maximum performance of my s... See more
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Review summary
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Reviews shaping this summary
Thank you for the prompt excellent service, for both the SK Hynix SSD and the SSK enclosure. Run and tested OK. Likely you know, but just in case, the enclosure package is labeled as HE-C371, but the... See more
Everything arrived in great condition and was shipped well. Once I downloaded Samsung Magician I was able to clone my 183GB used out of 1TB HDD in about 75 minutes. After swapping drives, system is ru... See more
The Customer Service and website was amazing. The Drive Solutions website was the only one that had my exact model of computer and showed all upgrade options available. After a slight shipping mishap,... See more
Company details
Written by the company
DriveSolutions.com specializes in storage devices for all applications including laptops, desktops, all-in-ones, servers, surveillance systems and more. We offer hard drives and solid state drives in all form factors including 2.5" & 3.5" PATA & SATA, M.2 SATA & PCIe NVMe, SAS, etc. We take the guessing out of what is compatible with your system with our EZ Upgrade Center, which has thousands of models of computers that show what replacements and upgrades are available for your system. Contact us for personalized assistance ... we are happy to help you whether you are replacing an existing drive or want to upgrade!
Contact info
6442 Platt Ave #153, 91307, West Hills, United States
- 747-888-3085
- sales@drivesolutions.com
- www.drivesolutions.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Use the part replacement guide to insure you get the right part.
The DriveSolutions site has very good documentation to make sure you have the right replacement part for your device. The Hard Drive and Memory Chip were exact replacements.
July 5, 2024
Fast delivery!
June 28, 2024
They had the HP SSD that I wanted
They had the HP SSD that I wanted. Prompt delivery at great price.
June 8, 2024
Great Service !
Required SSD replacement recommendation worked without any issues, problems.. Very satisfied with the support & purchase!
May 27, 2024
No order confirmation emails
No order confirmation emails, shipping email, nothing. Charge was pending on my account fir 3-4 days, then fell off. So I ordered a hard drive from someone else. 2 days later the charge showed up and went through. Still no confirmation order, feedback, nothing. Shipping was fast. Arrived in 2 days. But now, I have a second one on the way, from someone else, because I didn't think this order was completed. Oh, and I only had money in that account for 1 order, not 2. I had to quickly shift money from 1 account to another to cover this without incurring charges.
May 25, 2024
Reply from DriveSolutions.com
This is an unfortunate situation and review.
1 - The customer stated that they did not receive the order confirmation or shipment confirmation emails and we do not know why other than it was sent to spam/junk or there was a technical issue that was out of our control. When the email confirmations are generated they are sent to the customer, our order department, and the sales manager. In this case, we checked and all the confirmation emails show they were sent and confirmed received on our side.
2 - In regard to the customer stating the credit card charge was pending and then fell off, it can be confusing for customers how the charge process works.
Here is an explanation of how the credit card process works for an online order.
-Once you submit your payment information, our system sends a request to your bank to authorize the charge. This is like a temporary hold on the amount of the order. At this stage, the money is not yet taken from your account, but it is reserved for us to ensure that the funds are available. You might see this as a "pending" charge on your bank statement.
-With the authorization in place, we begin processing your order. After your order is ready to be shipped, we capture the charge. This means we finalize the transaction and the reserved amount is now deducted from your account. The "pending" status on your bank statement will change to a completed transaction.
3 - We did not know the customer was having an issue until we received this review. If we had been contacted by email or phone, we would have gladly worked to resolve any issues.
4 - Once we received the review, we contacted the customer immediately to discuss the situation. We offered the customer to return the order for a full refund since he mentioned he had ordered another drive from somewhere else, which they declined.
Customers are encouraged to leave reviews and we use all feedback to try and improve our services. Sometimes this process does not give us a chance to address and fix any problems before a review is posted. It is inevitable that things will go wrong, but what is important is how a company handles the situation. In this case, we feel we were not given the opportunity to address the customer's concerns and the customer could have contacted us before leaving a one star review, which we do not feel is warranted and can be harmful to our reputation.
Great price
Great price, very detailed information about the HDD and what was compatible with my PC. HDD was packed very carefully, arrived in a short time and both box and contents arrived undamaged. Commend both Drive Solutions and the USPS for an all around positive experience.
May 24, 2024
I am satisfied with the hard drive ordered from DriveSolutions.com
Its been some times since I was thinking to order some hard drive so I checked internet offers.
From what I found my eyes just kept looking on site called drivesolutions which is well done and I picked what I wanted and made order. As living in the middle of the EU it took some time to get it but I had handy email communication about shipping so everything went smooth and package arrived allright. Wanna thanks for this experiences and easily giving rating five stars from five. PS: English isnt my native language so there can be some typos.
April 18, 2024
Unprompted review
Great
Received on time. Everything was as stated. Everything worked perfectly as it was supposed to. I would buy from this company again if needed.
May 1, 2024
Product was as described no issues…
Product was as described no issues worked perfectly!
April 29, 2024
Arrived quickly
Arrived quickly. Good brand. Good quality. I saw other drives cheaper... but all the above was worth the extra $5.
April 27, 2024
Easy to determine what hard drive would…
Easy to determine what hard drive would match my ten year old Dell desktop. Dell itself initially let me order one directly but eventually conceded they no longer had it. So this was a great find. Excellent price and on time delivery in well packed box.
April 26, 2024
You gave me the exact ssd part based on…
You gave me the exact ssd part based on my HP laptop model numbet
April 23, 2024
I actually order one of the wrong items…
I actually order one of the wrong items and they caught it before it went out and called me to help fix it. They went well beyond what I would have ever expected
April 25, 2024
Review update:
Review update:
DriveSolutions graciously "reached out to me" and explained their new Website safety updates and were apologetic for my troubles trying to signing on.
Now what I know what to look for, during sign-on, I have and will continue to order from them, after all their security updates protect their customers also.
_______________________________________________
2024-04-20:
Absolutely the worst ability to sign-in again!
After 20 minutes and two new passwords I gave up and just made a new eMail name and used my same name and the same shipping address.
March 31, 2024
Reply from DriveSolutions.com
We are sorry to hear that you had trouble signing in to your account. Unfortunately, our security setting are set high to avoid fraud and bots on our website. Sometimes this can cause an issue with resetting your account because the Captcha is set to high difficulty. We always encourage customers to contact us if any assistance is needed. In this case, we could have reset your password to assist you with logging in. We appreciate your return business and noticed that you have purchased from us multiple times since 2014 and left two previous 5 star reviews. It is important to us that you have a good purchase experience and is upsetting to receive a one star review. Please feel free to email us at sales@drivesolutions.com, if there is anything we can help with in the future.
Easy, easy, easy
Ease of choosing the correct SSD, ease of ordering, fast delivery, great packaging.
April 2, 2024
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