Don't get me wrong. The staff was like and made me feel important but..... the process was horrible. At last second as i had keys in hand, both the sales associate and myself noticed a screw in the... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Don't get me wrong. The staff was like and made me feel important but..... the process was horrible. At last second as i had keys in hand, both the sales associate and myself noticed a screw in the... See more
Company replied
Grant H was very kind and helpful. Grant had a great attitude and very good at his job. Grant H explained everything well. Grant know exactly how to do his job and very experienced. We had the bes... See more
Anna was amazing answered all my questions very helpful got me approved and done faster then any other dealership I’ve been too also nice and friendly
After many many hiccups on my end they got me approved and me and my little family are driving around in OUR car so thankful for Jennifer and Anna who both played big and helpful roles in our journey... See more
Company replied
Written by the company
Written by the company

3737 Ming Ave, 93309, Bakersfield, CA, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't get me wrong. The staff was like and made me feel important but..... the process was horrible. At last second as i had keys in hand, both the sales associate and myself noticed a screw in the middle of the left front tire. As it was 6:45pm, they had to move quick. The dealership called me and said they had bad news. The car could not be sold in that condition. I came from Squaw Valley and Clovis to get a driver to bring one vehicle back, only to leave with nothing. I had to sign papers jacking me out of the deal and that was it. I received a call the next day to come get my new vehicle and that o needed to allow enough time to go through the entire car buying experience again. Albeit a faster than before time, it was still taxing on my patients. Worst buying experience of anything in my entire adult life.

Reply from DriveTime Car Sales - Bakersfield
Grant H was very kind and helpful.
Grant had a great attitude and very good at his job. Grant H explained everything well. Grant know exactly how to do his job and very experienced.
We had the best experience with Grant on getting the best truck. Thank you so much Grant H your the best.
I had a great experience at DriveTime in Bakersfield and can’t thank Elliot and Fred enough for all their help. They were both professional, patient, and worked incredibly hard to make sure everything went smoothly with my purchase. I really felt like they went the extra mile to get me into the right car without any of the usual dealership stress. If you’re heading here, definitely ask for them they’ll take care of you!
Ana was alot of help for it being my second time getting a car here by far it was the best really friendly and helpful
Anna was so hopeful through out our whole process of getting a car! This is our second car here and we love this place. Thanks Anna so much !

Reply from DriveTime Car Sales - Bakersfield
Anabella Mora was very friendly and helpful to our needs. She provided great customer service. She also got us in and out. Other dealerships kept us there all day and here we were done in just a couple of hours. Ana made sure that she provided us with the best vehicle that meeted our family needs.
Annabelle and Elliot were great help. And the experience was super great as well.
Thank you

Reply from DriveTime Car Sales - Bakersfield
Great experience and simple process. Fred was very friendly, patient, and thorough with the paperwork.

Reply from DriveTime Car Sales - Bakersfield
Anna was amazing answered all my questions very helpful got me approved and done faster then any other dealership I’ve been too also nice and friendly
Took her time explaining everything. Friendly made everything an easy process
Team was very polite funny and had excellent customer service

Reply from DriveTime Car Sales - Bakersfield
Elliott Major was great and made the experience fast and easy. Would recommend him for anyone who is looking to buy a car

Reply from DriveTime Car Sales - Bakersfield
Great customer service all around. No run arounds. Highly recomend this dealership.
Ana was great. Provided great customer service. She got me into a vehicle I wanted.

Reply from DriveTime Car Sales - Bakersfield
My experience was smooth and wonderful. Special thanks to Anabella 😁

Reply from DriveTime Car Sales - Bakersfield
Service fred did a great job m getting us into a nice vehicle
Sales rep Fred Lara was extremely helpful, highly recommend!
Ana was very helpful and nice helped me find my car
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.