Daniel was great. Fast,friendly and knowledgeable. However the car had a check engine light within 24 hrs of driving it. I tried calling and emailing and nobody got back to me after leaving multiple... See more
Company replied
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See what reviewers are saying
I started out with my initial appt on Oct 5th 2024 in Lakewood CO w/Hannah. She got the process going & I test drove a 2021 Honda Pilot fwd. Well equipped & nice! It definitely was my front runne... See more
Company replied
I was welcomed into the building with great prospects of the possibility of leaving today with a car. When that happened, I was so shocked and beyond amazed.Thank you so much drivetime for all of your... See more
Braden and Shae were amazing! Braden was very helpful on the backend and professionally turned us over Shae whom completed the process. Made for a very excellent experience.
Company details
About DriveTime Car Sales - Denver
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
625 S Havana St, 80012, Denver, CO, United States
- 13035371050
Discover DriveTime
4.5
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not like how someone can reserve…
I did not like how someone can reserve a car, leave the dealership to go to another one and take that opportunity away from someone else who knew exactly that was the vehicle they went there to buy.
July 14, 2023
Reply from DriveTime Car Sales - Denver
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Overall, a good option
Overall, I'm happy with the inventory, the level of service, the follow-up, and the car that I purchased.
My only criticism; the car could have been cleaned/detailed at a better level.
In general, a good experience. Recommended.
April 26, 2023
Braden and Shae were amazing
Braden and Shae were amazing! Braden was very helpful on the backend and professionally turned us over Shae whom completed the process. Made for a very excellent experience.
April 23, 2023
Walter was GREAT
Walter was GREAT! He was knowledgeable, friendly, and expeditious. We drove away with 2 great cars - process was simple, easy and fast. Thank you, Walter! You rock!
November 12, 2022
Great experience
Great experience! All the help we needed we received and everything went fast and smooth!
October 19, 2022
Excellent service
Kris was awesome and very considerate of the buyer ! Manager mike is a cool
dude to work with!
October 13, 2022
They make you feel so at home
They make you feel so at home ! And the staff take their time to help you it makes you feel welcome!
September 16, 2022
Sold us a car with NO oil in it
Sold us a car with NO oil in it. Through text communication stated he would be checking on other cars for us and never got back to us in the "5 day of buying a car" timeline. Now the car is in the shop.
August 1, 2022
Reply from DriveTime Car Sales - Denver
Hello Hannah,
Thank you for taking the opportunity to write a review. I am torn to hear that you encountered mechanical concerns shortly after purchase and for any lack of follow-up.
Please know that thorough communication and follow-up are a top priority when working with our prospective customers. I want to sincerely apologize if this was not the case in your situation. If at any time the service level is not being kept up to DriveTime standards, we always welcome the opportunity to address these situations.
In reference to the concern you experienced with your vehicle, we inspect each of our vehicles in an effort to avoid situations such as these before transporting them to the sales lots. However, due to the nature of pre-owned vehicles, we are unable to predict when vehicle concerns arise after the time of sale. For this reason, each vehicle includes an initial 30-day/1,500-mile Limited Warranty for mechanical failures, in addition to an optional Vehicle Service Contract that we offer at the time of sale for purchase. If you haven't already, we encourage you to contact SilverRock, our warranty, at 877-584-3848 for further assistance.
As you touched on in your review, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).
That said, I want to apologize for any inconvenience this situation has caused. We will certainly provide the necessary feedback to ensure our team is following up with our customers. If you would like to further discuss your concerns, please reach out to our Customer Relations team at (888) 290-0148.
Kindly,
DriveTime Customer Relations
Great Experience!
The overall experience at DriveTime was great! Lynn was/is a rockstar! She made the buying process as painless as possible!
June 27, 2022
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