This is NOT a solicited review!! My experience with Andrew and Richard at Drivetime East in Indy was seamless and amazing. I really felt the process was too good to be true but it wasnt! Richard even... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful friendly advice sales representative was awesome cared about my thoughts and concerns. She also helped picked her a car for me. I might say she is a good asset to this company.
Company replied
Taking entirely too long to give me the vehicle I have already paid for. I had an out of state cosigner, and was told the physical paperwork needed to ve mailed to the location I purchased my vehicl... See more
Company replied
What made my experience great was when a problem happened it was taken care of right away. I was able to pick another car I am happy with. Rod and the team on Shadeland Ave we're fantastic. Friendly,... See more
Company details
About DriveTime Car Sales - East Indianapolis
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
1202 N Shadeland Ave, 46219, Indianapolis, IN, United States
- 13175540355
Discover DriveTime
4.5
Excellent
33 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful friendly advice sales…
Helpful friendly advice sales representative was awesome cared about my thoughts and concerns. She also helped picked her a car for me. I might say she is a good asset to this company.
December 10, 2025
Unprompted review
Reply from DriveTime Car Sales - East Indianapolis
Hello Kyle Collins, Thank you so much for taking the time to review your visit at our East Indianapolis DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!
Best Regards,
DriveTime Customer Relations
Easiest thing ever
Easiest thing ever! Ryan on Shadland was great, very respectful of my time, had me in and out faster than i thought.
February 5, 2026
Reply from DriveTime Car Sales - East Indianapolis
Hello Rodney, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Fast service wonderful customer service
November 15, 2025
Unprompted review
Reply from DriveTime Car Sales - East Indianapolis
Hello Veronica Shores, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
They was super nice they help me out…
They was super nice they help me out with everything.
November 14, 2025
Unprompted review
Easy and seamless experience
Easy and seamless experience. Cameron was great to work with.
October 21, 2025
Reply from DriveTime Car Sales - East Indianapolis
Thank you for leaving your review, Amanda Cardosi. We love knowing you were satisfied with your experience with Cameron at our East Indianapolis DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
The staff are helpful and friendly
The staff are helpful and friendly. Rachel was great!
September 11, 2025
Unprompted review
Reply from DriveTime Car Sales - East Indianapolis
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Reply from DriveTime Car Sales - East Indianapolis
Thank you for leaving your review, Shane. We love hearing that you were pleased with your experience at East Indianapolis DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Reply from DriveTime Car Sales - East Indianapolis
Thank you for leaving your review, Ahmaud and Ashley. We love hearing that you were pleased with your experience at East Indianapolis DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Easy and great buy
September 10, 2025
Unprompted review
Reply from DriveTime Car Sales - East Indianapolis
We are grateful to have you as a valued DriveTime customer. We are delighted to know that our sales team was able to help you find your desired vehicle and provide great customer service. One of our goals as a company is to ensure we provide high-quality customer service during every interaction with our customers. Thank You for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
Very patient and such a pleasure to…
Very patient and such a pleasure to work with ! My grandmother is hard of hearing and he did so well working with us ! Thank you so much again !
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - East Indianapolis
Thank you for leaving your review, A D. We love hearing that you were pleased with your experience at East Indianapolis DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
I’ve this 2017 hyundai santa fe sport…
I’ve this 2017 hyundai santa fe sport for 3 months and the motor blew and i didn’t get the warranty because it was an extra $5,000 on the loan. Drivetime don’t care that they out here selling duds.
June 23, 2025
Unprompted review
Reply from DriveTime Car Sales - East Indianapolis
Thank you for leaving your review, Shayla Gibbs. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Drive Time was quick and fast
Drive Time was quick and fast. Salespeople was easy to work with. They had what I was looking for on the lot. I was in and out in under 2 hour unlike other car lot where it all day event
February 6, 2025
Reply from DriveTime Car Sales - East Indianapolis
We appreciate the 5-star rating you submitted, Marc Malone. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the East Indianapolis Dealership was able to create that for you!
Thank you,
DriveTime Customer Relations
The team worked seamlessly together
The team worked seamlessly together! Very pleasant experience. 2nd time customer.
January 21, 2025
Reply from DriveTime Car Sales - East Indianapolis
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Rod Goodwine was totally awesome
October 19, 2024
Reply from DriveTime Car Sales - East Indianapolis
We appreciate the 5-star rating you submitted, Amy. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Rod was able to create that for you!
Thank you,
DriveTime Customer Relations
Reply from DriveTime Car Sales - East Indianapolis
Thank you for leaving your review. We love hearing that you were pleased with your experience at East Indianapolis DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
My salesman Rod Goodwine made the…
My salesman Rod Goodwine made the process of financing a car very smooth! Would definitely recommend going to him for your next vehicle!
August 1, 2024
Unprompted review
IF YOU BUY FROM HERE...GET YOUR CAR…
IF YOU BUY FROM HERE...GET YOUR CAR CHECKED WITHIN THE FIRST WEEK!!! While the customer service at the Indy location was exceptional, the vehicle I purchased is not. Day 3 of me having my vehicle, things took a turn for the worse. 2.5 months in I have now been in the shop 5 times, and there has been a LOT of work done on the car. One of which is an issue in the braking system (which was taken in right after I purchased the car and was not properly fixed the first, second, third, OR fourth time) They have covered most everything that has been fixed on the car, but having to worry if my vehicle is going to break down on me, having to take time out of work, and having to talk back and forth with them about the issues on multiple occasions, is insane. When the vehicles inner tie rod is bad on day 3 of the purchase and then the control arm is messed up, and water pump and timing chain and ALL brakes, it's just crazy and there is NO WAY a proper inspection was completed. Now that I am past the 30 days (but still dealing with some of the same issues) I can't trade in and I am stuck with hoping another item doesn't go bad!
April 13, 2024
Unprompted review
Reply from DriveTime Car Sales - East Indianapolis
Thank you for leaving your review, Threasa. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.