Allan was great! He spent several hours with us ensuring that the paperwork was good and that we understood the car! We first met the manager and he ensured that we were matched with a great salespe... See more
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I can not say enough about the Cassett Avenue location!!! Marcel is THE MOST honest , kindest person ! He made my car buying experience so easy ! From trade in and all ! There was no issues at all ! T... See more
At the first location Tallahassee that I went to I didn’t see any vehicles that I was interested in but then the GM Carlos found a vehicle that I saw online and helped me reserve it at the Jacksonvill... See more
Huge thank you to the team at Drive Time on Cassat Ave in Jacksonville Fl.. Everyone was very pleasant and welcoming. Would really like to recognize Jonathan the store manager for the time he spent wi... See more
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Company details
About DriveTime Car Sales - Jacksonville-Cassat
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
1736 Cassat Ave, 32210, Jacksonville, FL, United States
- 19043800262
Discover DriveTime
4.4
Excellent
46 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stellar customer service!
Allan was great! He spent several hours with us ensuring that the paperwork was good and that we understood the car! We first met the manager and he ensured that we were matched with a great salesperson!
April 16, 2026
Tony took great care of me and hooked…
Tony took great care of me and hooked me up! Kevin and Debbie are also super helpful!
April 1, 2026
Unprompted review
Reply from DriveTime Car Sales - Jacksonville-Cassat
Thank you so much for your kind words, Samuel. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
I would give the complete staff 10/10…
I would give the complete staff 10/10 highly recommend because each and every staff member is very dedicated to their job and the store manager is very out going and always go above and beyond to any and everyone who walks through that door
February 28, 2026
Busy and friendly
It was busy and the visit was a little long, but Shaun made sure I had everything, he was well spoken, very friendly and to the point. Other than the long visit, it was a great one.
February 22, 2026
Patient, considerate , realistic
I appreciated Allen for his hard work to get me into my vehicle. But I really appreciated Shaun who put me in a new vehicle. He was very patient and made sure all the controls on the vehicle worked before I left even though they were about to close Shaun made sure that I was happy with my vehicle and I understood my paperwork. Good teamwork by Allan and Shaun great communication played a key part in transitioning me into the best vehicle for me.
December 12, 2025
Huge thank you to the team at Drive…
Huge thank you to the team at Drive Time on Cassat Ave in Jacksonville Fl.. Everyone was very pleasant and welcoming. Would really like to recognize Jonathan the store manager for the time he spent with me and to make sure I was 100% happy with my purchase, my payments are affordable.
May 9, 2025
Unprompted review
Reply from DriveTime Car Sales - Jacksonville-Cassat
Hello Lisa, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
Not great credit led to a great experience!
i did a lot of online research, and given that my credit is't really fantastic I looked for places that help people in that situation. Originally I talked to Steve, but he was busy when I got there. So we worked with Allen. And he was FANTASTIC!! He definitely earned his way on this one; we originally wanted a particular vehicle but ended up test driving like six of them before we found the one we really wanted. Allen was SO great, and he made the whole experience for us!! Thanks, Allen, we appreicate you!!
February 22, 2025
Unprompted review
Reply from DriveTime Car Sales - Jacksonville-Cassat
We appreciate the 5-star rating you submitted, Terry. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Allen was able to create that for you!
Thank you,
DriveTime Customer Relations
Excellent sales rep Jose from when we…
Excellent sales rep Jose from when we came in til when we left he was very helpful and very honest, and we left very happy with the vehicle my daughter wanted.. Thank you again will definitely do business there again.
January 19, 2025
Reply from DriveTime Car Sales - Jacksonville-Cassat
Thank you for taking the time to share your DriveTime experience, Theda. We love to hear that Jose provided a great car-buying experience for you at our Cassat DriveTime!
Thank you,
DriveTime Customer Relations
Do not trust the Carfax
Experience to get a vehicle was pretty easy. But that is the best thing I’m able to say about DriveTime. Less than 24hrs later my husband goes to drop off kids at daycare before work and the car breaks down. Yes with our baby in the car. Completely unsafe. Not to mention is was 30degrees outside and the heat wasn’t working. We went through the check list before purchase. Checked out the carfax and felt this was a decision we could trust. We were wrong. We have been referred to a mechanic, however have not gotten our car back. It has been 4 days. If we decide to keep this vehicle, we will never purchase again. And no CUSTOMER SERVICE was not helpful and have not offered anything for this nightmare.
December 26, 2024
Unprompted review
Reply from DriveTime Car Sales - Jacksonville-Cassat
Thank you for leaving your review, Camille. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Shaun was really nice
Shaun was really nice. He was professional, informative and patient with us and help us find the right vehicle.
December 9, 2024
Reply from DriveTime Car Sales - Jacksonville-Cassat
We appreciate you sharing your experience with us, Alexandra. Our goal is to create a personalized car-buying experience for all our customers. So, we're glad to know Shaun was able to create that for you!
Thank you,
DriveTime Customer Relations
Customer service was amazing everything…
Customer service was amazing everything went smoothly and they had many of great vehicles to choose from. I’ve told many friends that want to buy a car to definitely go to Drive Time. Thanks again
October 29, 2024
Reply from DriveTime Car Sales - Jacksonville-Cassat
Thank you for leaving your review, Wilfredo. We love hearing that you were pleased with your experience at Jacksonville-Cassat DriveTime.
We hope you are enjoying your vehicle and wish you all the best!
DriveTime Customer Relations
Allan helped me get into my second…
Allan helped me get into my second vehicle from DriveTime. No hassle and always a great experience.
October 1, 2024
Reply from DriveTime Car Sales - Jacksonville-Cassat
We're grateful to have you as a valued DriveTime customer, Cobi. Our goal at DriveTime is to ensure we provide high-quality customer service during every interaction, so we're happy to know that the sales team was able to help you find the right car for you. Thank you for choosing us to purchase a vehicle!
Thank you,
DriveTime Customer Relations
My first truck♥️♥️👈
I love drive time there the best and I would love to give a shout out to my sales rep Jose love u my guy you rock💯♥️👈
August 15, 2024
DriveTime is horrible
Look we all know what we are getting ourselves into when we go to a place like DriveTime….our credit is less than favorable….but I’ll say this…I just bought a car from them and the sticker price was a couple thousand above what it should have been but the warranty covers next to nothing and you end up paying in the long run an absurd amount for a very used car. The staff are not knowledgeable in the slightest….the cars are very subpar….they didn’t even have an employee to clean the car…I test drove a vehicle that was obviously a flood car and they wouldn’t admit to it at all. I would not recommend unless you just had to do it…that was my case and I’ll get out from under this car as soon as my credit score improves….don’t waste your time unless it’s your only option
August 10, 2024
Unprompted review
Reply from DriveTime Car Sales - Jacksonville-Cassat
Thank you for providing us with your feedback regarding your experience with our Jacksonville-Cassat location. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. At the time of sale, we provide an Experian AutoCheck History Report as a courtesy for each customer to maintain transparency. This report provides the history of the vehicle’s use, such as any prior accident records, rental or government use, registration flags, or involvement in a theft. Each customer also has the opportunity to inspect their desired vehicle both inside and out during their visit. We do our best to ensure all vehicle are clean and ready for sale. Additionally, all our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
Drive Time works hard
Jon, Allen, and Jonathan worked hard to find a safe vehicle for me that fit in my budget. They kept trying even when I was ready to give up
August 9, 2024
Shawn was absolutely AMAZING!
August 3, 2024
My experience was great customer…
My experience was great customer service top tier Allan was awesome he was patient he had all my paperwork together and ready to go the process was painless I appreciate everything
June 13, 2024
Great service from Allan and his team…
Great service from Allan and his team ver sweet and kind I love them so much
May 18, 2024
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