DriveTime sold us a truck with the low-tire-pressure warning already on and no key for the locking lug nuts. The same tire continues losing air every few days. We reported it within the fir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a phenomenal experience here at NE Charlotte DriveTime! This experience has been the best by far! I’m so grateful to have been assisted by Mr. Mark Daly! Listen if you’re looking for a reliable v... See more
Company replied
My salesperson Cullen is amazing!! The process was so smooth and easy! I thought I was just coming in for a test drive, meanwhile I was already approved! Cullen was ready to do some paperwork! I appre... See more
The young lady that helped me with a very professional, knew her job well, and made sure I understood everything before I left the lock. She also make sure everything properly I was pleased and satisf... See more
Company details
About DriveTime Car Sales - NE Charlotte
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
6431 N Tryon St, 28213, Charlotte, NC, United States
- 17049986111
Discover DriveTime
4.2
Great
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BUYER BEWARE
DriveTime sold us a truck with the low-tire-pressure warning already on and no key for the locking lug nuts.
The same tire continues losing air every few days. We reported it within the first 30 days, supplied photos and followed every instruction from DriveTime and SilverRock. After multiple shops, three trips to Firestone, a four-hour wait and hours of wasted time, SilverRock denied Claim and would rather allow my 16yr old to drive an unsafe vehicle.
The problem existed at delivery. It still exists. Their response? Denied. Crickets.
Safe for my teenage son to drive? NOT.
DriveTime and SilverRock gave us referrals, excuses and a complete runaround instead of replacing one defective tire. I’m now paying for it myself because my son’s safety matters more than their warranty games.
Buyer beware.
October 2, 2026
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Cedric and mark was awesome 👌 with car…
Cedric and mark was awesome 👌 with car buying experience..
May 12, 2026
Reply from DriveTime Car Sales - NE Charlotte
Thank you so much for your kind words, Tracy. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Great Men of DriveTime
Mr. Cedric was phenomenal from start to finish! My expectations were met, he connected me with Mr. Mark that was god sent! I’m happy with my purchase
April 3, 2026
Unprompted review
Jessica was fantastic and very helpful
February 13, 2026
Unprompted review
My salesperson Cullen is amazing!
My salesperson Cullen is amazing!! The process was so smooth and easy! I thought I was just coming in for a test drive, meanwhile I was already approved! Cullen was ready to do some paperwork! I appreciate that he was thorough, pleasant and efficient! Im telling all my friends to get a car from this Charlotte location! Please ask for Cullen.
February 6, 2026
Unprompted review
Amazing experience
Amazing experience! The follow-up and follow-thru from Mark and Cedric is what true customer service is like. Graditude 🙌🏿
February 6, 2026
Unprompted review
What an amazing team of people
What an amazing team of people. Such a different experience than your conventional dealership. Recommended!!!! 10/10
February 5, 2026
Unprompted review
My experience was very pleasurable the…
My experience was very pleasurable the one who attended to me his name is Mark very professional. Very patient explain every detail to me and even went out of his way to get me the car. I really wanted very excellent service. I am honored to experience such good care thank you.
January 31, 2026
Shavon was great loved her energy and…
Shavon was great loved her energy and professionalism. Very patient listen to what I wanted and answered all my questions. The best experience I have ever had buying a car.
December 12, 2025
Unprompted review
My experience with Drivetime was…
My experience with Drivetime was excellent. They were professional and extremely easy to work with.I would like to specifically point out Cedric and Cullen. Their knowledge allowed me to thoroughly understand the process. Again, their professional was outstanding.
December 6, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
We are grateful to have you as a valued DriveTime customer Priscilla. We are thrilled to know that our sales team was able to create a personalized buying experience for you and help you find your desired vehicle. Thank You for the 5 star and choosing to take this journey with us!
Best regards,
DriveTime Customer Relations
Shavon was attentive but not pushy
Shavon was attentive but not pushy, great customer service!
November 29, 2025
Unprompted review
Mark Daly made the process smooth and…
Mark Daly made the process smooth and was very helpfully and informative. He is very friendly and knowledgeable. Thanks Mark. 5 out of 5 stars. 🌟🌟🌟🌟🌟
November 7, 2025
Unprompted review
New car Approval
They took the time explained details, allowed patience while making decisions and adjustments. Allowed sufficient time on test drives. Helped set up apps
October 4, 2025
Unprompted review
Double Grace
What a phenomenal experience here at NE Charlotte DriveTime! This experience has been the best by far! I’m so grateful to have been assisted by Mr. Mark Daly! Listen if you’re looking for a reliable vehicle! Come here! They got what you need! And can I add don’t worry about your credit They have something awesome for everyone!
September 19, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
We appreciate the 5-star rating you submitted, Sheila. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Mark was able to create that for you!
Thank you,
DriveTime Customer Relations
I was very nervous on getting a new…
I was very nervous on getting a new car. I came in and was helped quickly by Ayinde Mixon, he got me approved within in less than an hour. Very pleased!
Ayinde Mixon
September 11, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
Hello Jakaline Mendozah, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Shavon was very helpful
Shavon was very helpful. Thank you so much!
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
Hello Denese Gar, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
they sell broke down used cars they…
they sell broke down used cars they dont believe in fixing. do not buy from them. i never will
July 1, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
Thank you for leaving your review. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
I had a 10 am appointment from the…
I had a 10 am appointment from the moment my sister and I came in. Felt welcomed Shavon introduced herself and preceded to asked what was looking fit etc let’s just say I left with a new GMC
June 7, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
We appreciate the 5-star rating you submitted. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that the NE Charlotte location was able to create that for you!
Thank you,
DriveTime Customer Relations
Kudos to Tanner
The Charlotte, N.C., Tryon Street location was wonderful in helping me find a car. I give kudos to Tanner, the sales associate, for her expertise and kindness. It was a great experience. I was in and out in a couple of hours and satisfied with my purchase. Keep up the good work Tanner! They're going to sell a lot of cars because of you!
April 30, 2025
Unprompted review
Reply from DriveTime Car Sales - NE Charlotte
We appreciate the 5-star rating you submitted, Dr. Phillip. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Tanner was able to create that for you!
Thank you,
DriveTime Customer Relations
Marquis made my experience really…
Marquis made my experience really swift. He was very knowledgeable about the vehicle I purchased and offered great insight. I'm very well pleased with the customer service this gentleman offered me. He is fantastic at his job. Thanks again Marquis for helping me with my purchase. Everything was at ease!
February 5, 2025
Reply from DriveTime Car Sales - NE Charlotte
We appreciate the 5-star rating you submitted, Nikki Jefferson. It's our goal to provide high-quality customer service while creating a personalized car-buying experience for every customer. So, we're happy to hear that this was reflected during your recent visit and that Marquis was able to create that for you!
Thank you,
DriveTime Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.