Renata Rushlau was very informative and straightforward. Most sales representatives are around the bush. She answered all my thousand questions that I had. She was very professional and outgoing. She... See more
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Renata was absolutely AMAZING! She was very knowledgeable and extremely helpful. She got me in my car in under an hour! Would highly recommend her for anyone looking at Drive Time.
Our total experience from beginning to end was awesome! Renata was so helpful and talked us through the whole process! We will definitely be back for our next vehicle and recommend DriveTime to frie... See more
I would not recommend this place to anyone. They sold me a dirty car that really needed to be detailed and when I brought it up to the sales person, he said there’s nothing they can do about it. They... See more
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Company details
About DriveTime Car Sales - New Castle
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
2225 N Dupont Hwy, 19720, New Castle, DE, United States
- 13023047950
Discover DriveTime
4.2
Great
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Dena was excellent and explained…
Dena was excellent and explained everything so well! I love my car thanks Dena!
September 5, 2025
Unprompted review
Reply from DriveTime Car Sales - New Castle
Thank you for taking the time to rate your DriveTime experience. I am thrilled to hear that Dena provided a great buying experience for you at our New Castle DriveTime location!
OR I am thrilled to hear you had a great buying experience at our Location Name DriveTime location! Have a wonderful day!
DriveTime Customer Relations
Reply from DriveTime Car Sales - New Castle
Hello Andrew Quill, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
I waited 4 hours at drive time
I waited 4 hours at drive time, when i went to drive home half way home my engine light came on in my vehicle
August 25, 2025
Reply from DriveTime Car Sales - New Castle
Thank you for leaving your review, Jennifer Boscher. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Reply from DriveTime Car Sales - New Castle
Thank you for sharing your feedback with us, Iver. We love hearing about your car-buying experience at our New Castle DriveTime.
We appreciate you submitting a review!
DriveTime Customer Relations
Answer all my questions and explain the…
Answer all my questions and explain the process of everything that I needed to do
January 30, 2025
Reply from DriveTime Car Sales - New Castle
Thank you for sharing your feedback with us. We are thrilled to hear that you experienced a positive car-buying experience. Although you provided us with a positive feedback your rating didn't match your feedback, we assume this was an miscue. However, if there are additional opportunities for us to improve, please call our Customer Relations Department at (888) 290-0148.
Great experience overall
Great experience overall. I noticed one of the side view mirrors didn’t automatically move like the other. When I asked the sales woman and made up something about most cars park on the right and that’s why they both don’t work. Lol. I knew that was false and was just hoping for the truth. It just doesn’t work🤷🏽♀️.
Friendly staff. Smooth processes. I still recommend. Honesty is always the best policy.
November 1, 2024
My car buying experience was top-notch!
My car purchasing experience was easy, quick and no-nonsense. I received. Superb service and I absolutely love my car. 5 stars for Olivia and Renata who took very good care of me!!
October 29, 2024
Reply from DriveTime Car Sales - New Castle
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Very good experience
Very good experience! Renata was very good at her job. She explained everything in detail and was very helpful.
October 18, 2024
Unprompted review
Reply from DriveTime Car Sales - New Castle
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
I worked with Renata and she explained…
I worked with Renata and she explained everything in female terms so that I could understand. I would recommend DriveTime to anyone who is interested in purchasing a car.
September 30, 2024
Unprompted review
Reply from DriveTime Car Sales - New Castle
Hello Cassandra Kellum, On behalf of DriveTime, we want to thank you for taking the time to leave a review about your experience! We strive to make sure that every customer’s experience is one of a kind as we know every customer is one of a kind. Thank You for choosing to take this journey with us!
Kindly,
DriveTime Customer Relations
Olivia and Ms Renata helped us out and…
Olivia and Ms Renata helped us out and got us what we needed at a great price! Tge service was excellent thank you
September 27, 2024
Unprompted review
Reply from DriveTime Car Sales - New Castle
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Awesome Team at drive time really was patient…
Team at drive time really was patient and helpful when it came to me choosing a car I want to thank all of them both ladies and the general Manager who gave us the warmest greeting when I walked in with my son
September 25, 2024
Reply from DriveTime Car Sales - New Castle
Thank you for sharing your feedback with us, Cynthia Parker.
We're thrilled to know you had a positive buying experience with the staff at our New Castle DriveTime. We appreciate you submitting a review!
Thank you,
DriveTime Customer Relations
superior customer service fantastic and…
superior customer service fantastic and nice staff, first day with Olivia second day with Renata, both were very positive and professional.
September 10, 2024
Unprompted review
Reply from DriveTime Car Sales - New Castle
Hello Freddie Goudy Jr.,
Thank you so much for taking the time to review your visit at our New Castle DriveTime location! Everyone here at DriveTime loves to know that our customers had a great experience. We are always trying our best to make every customer’s interaction memorable, and we're glad that we've achieved it!
Best Regards,
DriveTime Customer Relations
O easy process all around
Once verified, the checkout process is painless. Customer service is good and everything went smoothly!
August 5, 2024
THANK YOU DRIVE TIME!!!
THANK YOU DRIVE TIME!!!! EVERYTHING WAS SO EASY AND COMFORTABLE!!! I'M DRIVING BABY!!!! HAPPY BIRTHDAY TO ME!!!
July 23, 2024
Unprompted review
Our total experience from beginning to…was awesome!!!
Our total experience from beginning to end was awesome! Renata was so helpful and talked us through the whole process! We will definitely be back for our next vehicle and recommend DriveTime to friends and family!
July 13, 2024
Unprompted review
Courteous and friendly staff
Courteous and friendly staff. Process was quick, easy and ended with me driving away in a nice car!
July 12, 2024
We had an amazing experience here
We had an amazing experience here! Renata was very helpful and gave us a lot of information that we needed and helped us through every step of the way getting our dream car!!
July 5, 2024
Unprompted review
We had a general good experience at the…
We had a general good experience at the dealership, the car was delivered dirty tho. In the morning I opened the door and the factory alarm went off with no way to shut it off they didn’t give us the correct key. The horn just kept beeping until we got the battery off. There’s no way they didn’t know about this issue. There’s other things but I’m already pissed enough. Although the sales people were pleasant enough.
May 25, 2024
Reply from DriveTime Car Sales - New Castle
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
So helpful
Renata was so helpful getting my first vehicle was so easy thanks to her.
April 18, 2024
Unprompted review
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